Pros: friendly enviroment, potlucks
Cons: work hours
I would take about 60 calls a day from Patients, Pharmacies, Prescribers and Wholesalers. The calls could be for anything from unlocking accounts and generating passwords, to processing prescription information or entering Patients into the system. I learned about the drug Isotretinoin and the severe risks from the drug. The management in the program I work in at McKesson are great people, who attempt to accommodate and help their employees as much as possible. I work alongside an awesome group of friendly entertaining people, who will go out their way to assist others. The hardest part of the job would have to be making sure you have the correct information when contacting drug Manufacturers about Potential Adverse Events. What I enjoy the most is speaking with a stakeholder (Patient, Pharmacy, Presciber or Wholesaler) and ending the call with the caller happy and satisfied as they were successfully assisted.