MCNA Dental Employee Reviews

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Decent job
Member Service Representative (Former Employee) –  San Antonio, TX 78229December 12, 2017
I enjoyed the people I had the chance to work with at Mcna Dental the time I was there. However management did need some work. Benefits and pay were ok to say the least.
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Not so satisfied
Customer Service Representative (Current Employee) –  San Antonio, TXDecember 8, 2017
I worked very hard and was in the company for 2 years and never got a raise. They did not care about the employees and they have preference for some employees. They make you work a lot and do not pay enough.
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Very strict by the book
Case Management Coordinator (Former Employee) –  Fort Lauderdale, FLOctober 15, 2017
MCNA Dental could be a great place to work but it is micro managed. You must do everything by the book.. You must have attention to detail and thorough with your work.
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Great place to work at MCNA
Systems and EDI Analyst (Former Employee) –  Fort Lauderdale, FL 33309October 13, 2017
It was a great place to work. CIO is great, cooperative etc. They provided maximum benefit. Job environment was flexible etc. Last 4 years I worked from home where as I hired as onsite employee.
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Expectations are unrealistic, limited staff
IT (Current Employee) –  San Antonio, TXOctober 3, 2017
Great team, but management does not understand nor appreciate hard workers. Management can use a lot of improvement. Running your best employees into the ground and expecting them to not have a life because of your inability to management is not a good thing.
Pros
Learning unfamiliar applications
Cons
Over worked, unrealistic expectations
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Laid back, relaxed enviornment.
Mail And Copy Clerk (Former Employee) –  Fort Lauderdale, FLSeptember 25, 2017
I learned many different things while working at MCNA Dental. Most of my leadership skills I developed while I was employed there. The environment was really laid back. Everyone got along very well.
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Very busy Enviroment provided great work Ethics
Customer Service Representative (Former Employee) –  San Antonio, TXSeptember 6, 2017
Great Job provided great work ethics and met a lot of new people and helped where needed. Learning new systems and enjoyed providing quick efficient customer service.
Pros
lucnhes
Cons
short breaks
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Relaxed work environment
Member Services Representative (Former Employee) –  San Antonio, TXAugust 12, 2017
MCNA Dental is very strict about attendance and job performance. The training usually lasts about 2 weeks, However the trainers seem ill equipped. You will learn about 20% of how to do your job in training and the other 80% you will be left to figure out once you're out on the floor. With that being said, MCNA Dental is a great place to work, if you already have call center experience, if not it can prove to be quite challenging.
Pros
Two 15 minute breaks, 1/2 hour lunch
Cons
Expensive healthcare, poor management
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Good place to work
Bilingual Customer Service Representative (Former Employee) –  San Antonio, TXAugust 8, 2017
Talking to members regarding dental coverage. About HIPPA and Children Medicaid information. Management is ok. Work place culture is fast pace. Nothing really hard about the customer service position. Helping families with dental and Medicaid information.
Pros
greate place to work
Cons
Management
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Company was ok to work for initially but Supervisor was extremely rude and disrespectful to employees pay was okay but not good enough for work
Member Service Representative & Claims Specialist (Former Employee) –  Fort Lauderdale, FLAugust 3, 2017
Company was ok to work for initially but Supervisor was extremely rude and disrespectful to employees pay was okay but not good enough for work that had to be done
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Fun place to work
Call Center Operations Member (Former Employee) –  San Antonio, TXJuly 28, 2017
It was a nice job to get call center experience. Also got to be backup front desk . Would definitely recommend working for mcna . Only down fall is too much work for little pay.
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poor job
Customer service rep (Former Employee) –  San Antonio, TXJuly 5, 2017
this was the worst job i had to work in, any little mistake would get you fired, people did not last very long in the job, worst benefits you can get, checks from the company would get bounced when trying to cash them. no paid vacation, and all vacation or leave had to be approve by a group of young people where of you were their friends they would approve them, if not you did not get them, they dont work with school schedule what so ever.
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MCNA is a productive and work place that helps advance knowledge.
Network Developement Specialist II (Former Employee) –  San Antonio, TXMay 22, 2017
A typical day consist of provider research and deficiencies by specialties for various States. I have learned Medicaid benefits vary per state. I enjoyed working with my coworker, sharing my experience and knowledge. Hardest part of my job duties, traveling to up north state during winter season. Had 2 bad driving experience in Iowa and Michigan. I enjoy assisting providers with bill and credentialing issues. Another thing I enjoyed, was building networks in different states.
Pros
Yearly bonuses are great.
Cons
working hours exceed 40 hours a week and not compensated
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Friendly environment
Member Service Representative (Former Employee) –  San Antonio, TXMay 10, 2017
Low salary but great environment. Real fun place to work at, did monthly and birthday pot-locks. Very strict on occurrences. Has a fun committee that do all kind of fun stuff.
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It was ok
Customer Service Representative (Former Employee) –  TXMay 8, 2017
Better employee treatment
Training was good
Need more flexibility
Schedule was ok
Request need to be more flexible
Rules need to be changed
Nice trainers
Pros
Training
Cons
Restrictions
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Great people
customer service (Former Employee) –  San Antonio, TXApril 12, 2017
I loved working here but the pay is horrible. Bilingual and non bilingual pay is the same. Bilingual never get PTO and take double the calls but get paid the same.
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Steady call intake, festive
Claims Examiner II (Former Employee) –  San Antonio, TXJanuary 26, 2017
Employees are family based, CEO come often to visit and see all employees. Rare in most companies. constantly education their employees
Pros
lots of opportunity to grow
Cons
Healthcare benefits
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Great company
Provider Relations Representative (Former Employee) –  San Antonio, TXOctober 18, 2016
Love this job. If you wanted to move up you have the chance to move up. Every team active places. Very holiday we would go against other times for best station's. Fun work place and people.
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growing for the better
Grievances & Appeals Administrator (Former Employee) –  Ft. Lauderdale, FLAugust 25, 2016
Management can be kind of tricky but overall the company is well rounded. They're growing rapidly so there's room for growth. Welcoming department but work ethnics need much better structuring, ASAP.
Pros
family oriented
Cons
over worked
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Good company to work at however no benefits for employees
Member Service Representative (Former Employee) –  San Antonio, TXJuly 13, 2016
Management is good and supportive.
They do motivate individuals, however not having good benefits or any at all,creates a lot of rotation.
A typical day at work would be to arrive to your desk before the shift to be signed up and be able to help members right away.
Would assist members with their questions and request.
It was a pretty enjoyable work place , due to there is a really good relationship between co-workers and supervisors.
The hardest part of the job was dealing with customers that were not satisfied with their coverage, however helping them and trying to answer their questions and solve their issues, is what a good customer service representative has to do,so escalation would not be needed.
Pros
Nice atmosphere at work
Cons
No health coverage, or any kind of benefits
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Overall rating

3.6
Based on 47 reviews
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Ratings by category

3.5Work/Life Balance
3.2Compensation/Benefits
3.0Job Security/Advancement
3.0Management
3.5Culture