Quality Analyst (Former Employee) – San Antonio, TX – December 24, 2015
My typical work day consisted of Monitoring calls to be able to bring agents in and coach them on anything that they did incorrectly or instruct on how to improve on any of their weaknesses. While performing this job task it taught me how to manage time due to I had access to creating my own schedule with the work load to I had. My co-workers were more like a family setting due to spending so time with them and being able to attend team builders with each other to build the moral of the team/dept. The hardest part of my job is when unforeseen obstacles affected my schedule that I created and task had to be juggles and moved around. The most enjoyable part of my job with the people that I worked with and enjoying coming to work everyday.
Member Service Representative (Former Employee) – San Antonio, TX – November 19, 2015
I loved being in the call center environment at MCNA. It was very calm, positive place to work at. However, management didn't act like management and you could never use hours you had free for time off.
I find the the policies are not inflicted on everyone it is to whom they find fit to use them , changes are not done well here.. also it is a revolving door. Everything is atax write off for them n you walk out with no security... No work and life balance at all so if you have kids not a job for you or if u have health issues... Not workable place in regards to emergencies. You will be written up.
No Benefits: you have to wait 6 months to get a day off with in the 6 months you get 5 days until your 1 year and it cannot be used consecutively...think about that 5 days with in the first year and you get it 6 months after u start working... Health and other benefits are not good.. IT a job that's all nothing with a career ...ohhh No cell phones allowed.. at all.
Don't forget you dont park at the building ...you park across the street at the trial rail on Andrews blvd so look to get her 15min before time and cross the street ..think about when it rains..shameful no care for their employees
Job Work/Life Balance
Productive Work place
Network Development Coordinator (Current Employee) – Cypress Creek, FL – July 1, 2015
My job consist of a lot of data entry and Credentialing.We have to do a great deal of research.I have learned about dental providers and the fee schedule the providers use.
Member Services Representative (Former Employee) – San Antonio Tx 78221 – April 26, 2015
- Answering Phones and Assisting Customers to correct dental providers. - How to look up a certain facility ID, searching for providers, pre-authorization submissions, and claim verifications. - Management, Wonderful, Dependable, Trustworthy, Easy to approach. - Co-workers , Loyal, One team, Dependable. - The Hardest part of my job was not being able to find the correct dental provider for a child insurance due to the provider not accepting the insurance. - The most enjoyable part was the staff and the event's we had.
Member Advocate Outreach Specialist (Former Employee) – San Antonio, TX – March 23, 2015
Member is to assist and educate Members about MCNA's complaints, appeals process, serve as the Member's personal dental plan representative by providing a consistent point of contact, and maintain an ongoing relationship with selected Members and to build loyalty through one-to- one interactions and community outreach enhance customer service
It was a was a great learning experience to work in this call center.
Member Service Representative (Former Employee) – San Antonio, TX – January 30, 2015
My typical day of course was answering the telephone, helping parents of Medicaid and CHIP Dental recipients (children). I loved being able to help these parents with their children's' needs. Most of them were very appreciative. Some calls could take 5 minutes while other calls could take up to an hour. But whatever it took to help them would be my mission. Always did my best to resolve escalated calls myself, that was another learning experience at the call center. At the end of the day I felt so accomplished.
dealt with different cultures
qa dept very judgemental, one qa specialist was positive, while another was negative, even on the same subject
Great work environment with a lot of fun activities.
Quality Assurance Team Lead (Current Employee) – San Antonio, TX – April 11, 2014
Its a fast pace environment where you get to interact with people of very different backgrounds. There are all types of different events going on every week. Management is usually picked from within unless there is not a qualified candidate. The hardest part of the job is not being compensated for your skills while in every other call center being bilingual is always a plus, here it does not make a money difference, just a work load difference. The part I have enjoyed the most about this place is the people and the great work atmosphere. Also the schedules are great.
The work place was very productive and a fun enviornment.
Member Service Receptionist (Former Employee) – San Antonio, TX – November 14, 2013
A typical day at MCNA Dental was working with customers over the telephone and providing the greatest customer service. I have learned to work well with others and excel my assistance to make the customers feel like they were helped.
Member Advocate Outreach Specialist (Former Employee) – San Antonio, TX – September 14, 2013
helping others get the answers that they need. I have learned the in and out of Medicaid and CHIP for children the management that I dealt with is fair and helpful my co-workers are amazing good friends and were great team members the hardest part is having to say there is no more I can do the greatest part was helping the providers and members
Compliance worker (Former Employee) – Texas – April 9, 2013
This is a highly political company that is run by very rich people who do not care about their workers. They are mean spirited, unforgiving, and do not care about work/ life balance or peoples lives in general. Do not work for this company. They will work you into the ground and if you fail to give them your life, they will get rid of you.
poor work/life balance, management, arrogant and egotistical managers