Pros: free coffee for the employees, very reward oriented for good performance
Cons: extremely high customer volume (highest in the state), very stressful environment
The management team was very focused on meeting federal goals and becoming revenue neutral, which for a government agency is very hard to accomplish. We had to take a failing state agency and transform it into a successful county agency. After 3 years of intense change management activities and financial improvements each and every year, a federal performance goal was finally accomplished.