Medallia Employee Reviews

Found 7 reviews matching the search
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Jive Community Manager
Jive Community Manager (Current Employee) –  Palo Alto, CAMarch 20, 2017
Good work culture. Management still growing. I believe they are going through some communication and growing pains amongst the middle management tiers.
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Great place to be.
IT Customer Service (Former Employee) –  Palo Alto, CAJanuary 26, 2017
Short tem position via a staffing service. Great culture and team to work with across the company. i was able to network and I learned a lot about the tech portion of the job by facilitating solutions for tech equipment and set up.
Pros
people, culture, free lunches, close to cal-train
Cons
short term
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Great upcoming company! Hard to advance.
Software Engineer (Former Employee) –  Palo Alto, CANovember 22, 2016
This is a great company to work for. The culture and events are great and the people are top talent! Below are a few issues, but a good company overall.

Being a startup, there is a high focus on innovation and some important backlog items get dropped. It can be difficult to build new technologies on top of limited older ones.

There is a very loose management hierarchy, so most teams do not have a direct manager. This causes a lack of focus on employee career development. It is also the primary contributing factor to the next 2 issues.

Teamwork is non-existent. Each person gets a major project they are responsible for. So if you get a role you don't like, you are stuck with it.

The org meetings are very effective at providing a high-level overview of what each team is doing. However, there is no effort for low-level communication between teams.

Again, great company to work for, but low-level management needs to be invested in.
Pros
Great workplace, talented people, positive company outlook
Cons
no low-level management, no career growth, focus on innovation over main product
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Ownership. Unmatched.
Sr. Director (Current Employee) –  Palo Alto, CANovember 1, 2016
I have been working at Medallia full-time (More than a year)

Pros
Though the leader in Customer Experience Management (CEM), we're literally building a category creation company (Google before Google or Salesforce before Salesforce). Building something new like this is hard, but it's also a privilege to be a part of. I'm definitely tired, but I haven't felt this fulfilled in years.

- Overwhelming, unapologetic focus on people and culture
- High degree of ownership/authorship in both strategic and tactical decisions
- Authentic, meaningful impact

Cons
- Again, building is hard and we make missteps along the way
- More deliberate, defined communication is needed to share with a broader audience

Advice to Management
As Medallia grows, things won't and don't work like they used to. It takes more effort to move the ship forward. Communication is a prime example. Delivering a message for one thousand person, global audience is a lot harder than to a group of 20 all sitting the same location. We need to be much more prescriptive about messaging as a result. Don't assume that the rationale for changes, decisions, or direction is evident and use every channel available.
Pros
People, Culture, Category Creation, Financial Opportunity
Cons
Growing Pains, Communication Infrastructure
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Great culture but still learning how to walk the walk
services associate (Former Employee) –  Palo Alto, CAApril 11, 2016
Fantastic place to work particularly if you are just starting out and/or in professional services or engineering. The company is still finding its footing in learning how to transition from a startup to a "grownup" company, but it's an exciting and fun place to be if you can get in and stay there.
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Relaxed Environment
Collections Manager (Current Employee) –  Palo Alto, CADecember 27, 2015
This is a contracting position. Medallia has more contract positions in Finance then full time employees. They will be relocating offices soon.
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Overall rating

3.9
Based on 8 reviews
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Ratings by category

Work/Life Balance
3.8
Compensation/Benefits
4.2
Job Security/Advancement
3.2
Management
3.2
Culture
4.2

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