Medco Health Employer Reviews

Current program supports a work at home initiative, I manage Pharmacists who are responsible for processing prescriptions for our patients.

Great to work from home independently. Very stressful call volumes from Oct through March however. Voluntary time off in summer time is great. Management is ok, not much advancement going on.

Working at Medco was a innovative, high technology and fast pace environment.

This was a great place to get experience to work in a call center environment and to learn about diffrent pharmacy plans and pharmacy information.

There's no job security. Management was miserable due to the merger and took out their frustrations on their employees which was counter productive.

Medco/ESI is a great company to work for. My group is great and we all work as a team to meet the deliverables. High volume of work and you are always busy.

call center environment, good bonus structure.
Medco Health they change there name to express scripts and it all change

every challenge was met with great people to work with. Every day was met with new challenges involving ones skills to complete tasks with a smile

Company provided a very important service and at one point was one of the largest in the field but the managment was very poor and in my opion the members paid the price.

There is not a typical day at work. Each day's schedule can be different but relates with tasks that the person is trained and certified to perform. The atmosphere is not stressful and each member of management is willing to work for the common goal. The hardest part would be the continual standing. In the production side sitting is not permitted. The – more... enjoyable part is the international flavor of the co workers - many coming from from foreign countries. – less

Answer incoming calls for Automated Health System, explain the
State of Ohio guidelines for Medicaid program.
Answer Callers questions and accurately resolve call.
Educate and Provide callers with community resources in regards to
health care.
Take about 90 call per shift, with low AHT, low Wrap.

Great Virtual Opportunity! Medco Launch a WAH Pilot position in the Year 2005 and it worked and saved the company a lot of money. In the beginning there were a lot of challenges, with this being a new process never attempted before it took years to work out the bugs. The position allowed employees to be very flexible working at home and to work all – more... the hours they wanted to during the business peak times like open enrollment near the end of the year and the beginning of the year.. In short this was the best job ever! (high call volume) – less

I worked as a customer service rep, the customers were allowed to scream at you, and cruse at you and management did nothing to stop it.

Great place to work, I learned many new skills, great coworkers to work with. The hardest part of this job was making outbound calls to members converting prescription from retail to mail order. The most enjoyable part of the job great pay and being able to bonus , plenty of overtime available. No opportunities for growth, supervisors was great.

Medco has a great team oriented work atmosphere. The management is on point and get you the help needed and advancement was easy to climb ranks and advance. Hours are fair and so is the pay and benefits.

a lot of customer service experience,the job is decent pay but burns you out

Assisted Clients with the maintenance of their employees' prescription benefit plans by keeping their files updated to ensure eligibility so they may continue to get prescribed medications and to answer all question regarding their benefits. Sending and processing enrollments for Medicare age members to CMS.

Doing research for correct patient information was like working a puzzle. Each order was different and therefore, never boring. We shared information & shortcuts to find this information in a timely manner, so teamwork was good. Knowing we corrected information for the patient in a timely manner so they would receive their medication without a delay – more... was the most enjoyable part of the job. We all felt a great accomplishment in doing so. – less

I loved everythign about this Job benifits hours pay managementcutomers. I hate my car went to heaven or this would still be my place of emploment

A very strong company with good values. Pay was good. Company was very strict with patient confidentiality which is highly important in Healthcare.