Medical Collections Specialist (Former Employee), Houston, Tx – May 18, 2015
Cons: Management is a joke and belittling
The owner of this company has a vision for the company that the Management does not uphold. The management and Team Leads are very demeaning and they will yell/scream at associates on the floor when correcting someone's error. They yell at the employees as if they are children. The environment is not friendly and there is no room for growth due to a lot of politicking for position.
If you have a good personality dont even bother applying here.
Sales rep (Former Employee), San Antonio – April 16, 2015
Cons: bad management
Management is like a bunch of mutants. They take the approach like they don't want to know you, because you probably wont be there long enough. Very high stress for quotas and no help from team managers what so ever. CEO has to wake up and see what is going on with management before he loses more than just clients.
Pharmacy Benefits Specialist (Former Employee), Salem, VA – January 28, 2015
Pros: good pay, benefits and co-workers and supervisors
Cons: the center was closed and we all lost our jobs.
The team and management worked well in a face pace call center. Everyone was well trained and supervisory help was always at hand along with good teammates to help with any problem. I really liked this center. Too bad it was closed down.
Customer Service Representative (Current Employee), houston,tx – July 6, 2014
Pros: free lunch, ect
a tiypical day is getting start with researching paperwork for patient to complete and have supplies shipped,and call dr. office with changes if needed. i learned about medical terms and how completeing the paperwork.all jobs is a challenge ,the enjoyable is getting alone with all co-wokers and loveing my job
Billing/Collections (Former Employee), Houston, TX – January 9, 2014
Pros: you have a job
Cons: you will be stressed out and on edge all the time
I had worked with this company for over 5 years. How, I don't know and in that 5 years, I had seen over 150 people leave on their own or get fired. The Management is constantly making changes, never seeing them through, or realizing that THEY are the problem. Too many cheifs. The HR department does nothing and has no say so. There is no confidentiality, the whole place is messy, and the mangers openly – more... show favoritizum, but dont be fooled because that still does not mean you will not lose your job if push comes to shove. Everyone is out for self. There are some people who have been there for years on end, but that is because they paint the picture that there are no other jobs out there and that they are the best place to work. The pay is well depending on what department you are in because they will pay you low if you allow it and yearly increases are usually between $0-.45. They do offer quarterly bonuse, but you hardly ever see them because the goals they set consist of you hitting a goal, your department hitting a goal, and all departments as one hitting a goal. Dosent happen often! They do do things to try and keep moral up, they do have nice Christmas parties and give Christmas bonuse, but this place is a mess and NO ones job is ever safe. They record and listen to all your calls as well as monitor how long you are on the phone, read your emails, and there are cameras all over the place so they can watch what you do all day from the office or the managers home. You can only call in 4 times in one year and after that you will be required to bring a Dr's note every time after that and you can and will get fired for being late too much. Do not waist your time with this place. YOU will regret it! – less
Collections Representative (Former Employee), Houston, TX – February 10, 2013
Pros: very family oriented work place
Cons: too far to drive
Working submitting claim and reviewing the claims that denied. Insurance companies can make mistakes on how they process the claims. No very friendly Works as a team Getting to work, when they move farther out it took an hour drive Completing my work.