Pros: pretty good pay, training, large client base, opportunity for growth
Cons: the company was restructed and layoffs took place, work-life balance.
There was never a dull day at Medco. Everyday brought unique situations and combinations of variables that allowed us to learn something new.
There were always new discoveries to make our Client Business better, to enhance the customer experience, and allow personal growth for better service. A typical day was planned out; but had to be reprioritized – more... as new issues were fielded. I learned to manage all of my responsibilities by using my virtual folders and color coding for issue resolution. Siebel and the ticket process were also a worthy tools for issue resolution and documentation.
The most enjoyable part of the job was seeing your results and knowing you make a difference in people's lives. Most of the teams shared the same attitude for a very high level of service. – less