MEDCO Employer Reviews

Handled high volume of calls from Pharmacists in Puerto Rico with pharmacy claim issues

They are a great group of people, but there is not enough opportunity at the location that I was working at to advance. However, that should not stop anyone who applies from trying.

The work that i had handle was good and you always had help and the mangers was on top of many things

Lots of calls, fast pace.. Not a place for a career unless you have a degree.

Overall rating is very poor. Compensation and benefits through their contracted agent of hire-APAC is very poor. Benefits are very poor. Additional Compensation is promised through making 'bonus'. When too many reps start meeting requirements to make bonus the criteria is changed and may or may not be announced immediately. No raises. Culture and values – more... do not exist at APAC. There is no job security and in order to keep the MEDCO contract APAC will bulldoze over anybody or actually tell flat out lies to both Medco and employees.
Management above the team leader status is cut throat. Team leads are only fair to good.
APAC who represents MEDCO doesn't care about work life balance. They will hire you for a shift to get you in the door and then change your hours in training class
The hardest part of the job for customer service reps is during hours when management has gone home but we are not allowed to say that when a manager is requested. Although this is primarily APAC ( I hope) APAC is the caliber of workforce Medco contracts. – less

A typical day at work consists of a 10 hour schedule recieveing calls from many clients. Some place orders for their medications other have questions about coverage, claims or their plan functions ie: RRA. Co-workers are freindly in all departments and eager to answer questions about plan information such as prior authorizations and managed care.

Great company to work for, however, after the recent merger with Express Scripts, many layoffs have occured and continue.
Management was very adaptable to change, and are now learning the lean philosophy and Kaizen events as it relates to business needs.

call md offices and discuss missing items on prescriptions. call patients and inform them of the delay of their medications due to the missing information on the prescriptions. file paper work, enter data into computer system

Great at first until everyone started to get fired. Dont care about their workers because why care when you just fire and hire.

I worked in customer service. I had a lot of job duties. Mostly getting medication filled for customers that were low or out of medication.
My management team was great.
I enjoyed most of my co-workers.

doctor and patient calls about 100 per day. checking prescriptions and auditing claims for insurance.

I was in an area of sales. Traveled aproximetly 3,00 miles/month. Medco was a great company to work for but now aquird by ESI(express scripts) . In middle of trainsition with many layoffs and changes. Not sure what new company will be like. When I was layed off they were very generous with severence package.

Made outbound calls to Doctors offices trying to switch their patient from brand rx's to generics.

A typical day at work would be me find out where I worked that they day ,then going in and completing that function.I have learned that there are so many different types of medications,and the use of them.The management at Medco was great they taught me alot about myself and the medical field . My co-workers where a great group of people that I enjoyed – more... being with,the hardest part of my job was getting death certificates in the mail when a client had passed away.The most enjoyable part of my job was just talking and getting to know so many different people.. – less

I can not say too many good things about medco as when I joined it was already on the declining pattern and soon after got bought out and I left

I generally worked 3 pm till 11 pm at Medco Nursing. Upon arrival I would complete my vital signs on assigned patients, complete my first round of checking my assigned patients to ensure they were turnead and hygenically clean and dry.

I thouroughly enjoyed the prestige and respect of this company. Couldn't have asked for better treatment as well as a respectable job.

This company is great at the services they provide. Employees are recognized for a job well done.

Good Company, However some phone calls could be stressful and hard to make a customer happy.

I WAS AN ACCOUNTS RECEIVABLE ASSOCIATE FOR A MAIL ORDER PHARMACY..I WORKED CLIENT FILES, MADE CALLS IF NEEDED TO ENSURE THE RELEASE OF OUR MEMBERS PRESCRIPTIONS. I ALSO PERFORMED INTERNAL COLLECTIONS WHEN NEEDED AS WELL...