Direct Sales Representative (Former Employee) – Albany, GA 31721 – May 26, 2017
This is an "ok" company to work for. Extremely hard to sell cable because they do not buy out contracts and they are way more expensive than competition. If you hit quota good money, if you don't you almost make 8 dollars an hour. It's a break or bust job.
Great money if you hit quota. Flexibility
Cable is too expensive, vs. competition like Sling Tv
Cable Salesman (Former Employee) – Valdosta, GA – May 25, 2017
Good place to work for and being able to get discounted cable is always a plus. Having a company vehicle saves on gas and being a auditor I was always traveling which was nice. Not good on a family man though.
Customer Care Representative (Former Employee) – Waseca, MN – May 24, 2017
I worked about 18 months with this company as a customer service rep. They did a lot of things I didn't like.
1. I got a shift bid of 7 a.m to 4 p.m. After 5 weeks of training ,They bait and switched it to 12pm to 9pm. 3 weeks later they switched it to 1p to 10p. Shift bids mean nothing to these people. Just because you win a shift bid, doesn't mean they honor it.
2. The leads and supervisors are afraid of customers. So if you get an irate customer who is begging for a supervisor, you are on your own. 3. They misinformed us on commissions during training. For example they say you get 0.50 for selling HBO. When in fact you don't get anything. 4. They have forced overtime, with no regard for peoples personal lives or stress levels. 5. Management likes to call you on your cellphone on your time off. Asking you to come in and work.
Good people work there
Poverty level wages. Management has zero backbone.
Customer Service Representative (Former Employee) – Red Oak, IA – May 18, 2017
This was a very difficult job due to the angry customers continually calling in. However the pay was great and there were quite a few benefits that made this job absolutely worth it. There is required overtime but once you get used to the job it's not that hard. The management was pretty good too.
Sales lead (Current Employee) – Chillicothe, IL – May 16, 2017
OK place to work you do have some perks if you live in the area they service when you live outside you get 100.00 cable reimbursement. very little opportunity for advancement once you get to a level its very hard to move up.
Inbound Sales Representative (Former Employee) – Chillicothe, IL – May 11, 2017
I loved my job at Mediacom, our owner is an amazing man and they do try to provide you with all of the tools necessary to make a decent commission. Although the structure does change regularly which can be frustrating, they do to provide training, and if you listen to their advice you can make excellent money for relatively low skilled work. Few advancement opportunities above sales without taking a pay cut or relocating. And taking so many calls daily gets repetitive and can easily burn you out. Most people who make it past the two year mark seem to be making a long term career out of it.
Supportive and no caps on commission
repetitive and not very challenging after you get the hang of it
Customer Service Representative (Former Employee) – Des Moines, IA – May 3, 2017
The work day at mediacom was very busy and productive. However the work was very stressful. Helping people was the rewarding part. Although making the customers more then happy was a challange, they felt the companywas a bad company.
Network Operations Center Analyst (Former Employee) – Des Moines, IA – April 26, 2017
I worked for Mediacom for 6.5 years. I started with them as an installer for residential cable services. After about 1.5 years I applied to be transferred into their Tech Support. After this I climbed the ladder quite rapidly.
Installation Technician (Former Employee) – Minnesota – April 26, 2017
You get lied to almost from day 1. Supervisors don't care. Your "field trainer" is more worried about himself then actually showing you anything. You don't get half the equipment needed for the job. I was expected to work up to two hours past my shift without OT pay because I was "in training" Your not allowed to express any concerns or safety issues.
Manager, Desktop Survey Design (Current Employee) – Mediacom Park, NY – April 22, 2017
Mediacom is completely understaffed, not well organized and lacks direction from supervisors. There is there is little structure within the company and I do not have a direct path for advancement. Being a manager directly reporting to a Senior Vice President has its benefits because I am able to perform my duties with little supervision and the majority of the decision making process is left in my hands with in my group. On a daily basis I am overrun with work that I need to manage and delegate.
Broadband Technician (Former Employee) – Creston, IA – April 19, 2017
Daily workload varies according to customer needs. Must be able to work independently and with a high degree of professionalism. Hardest part of the job was troubleshooting problems with customer services. Most enjoyable part of the job was meeting new people every day and the sense of personal satisfaction after successfully completing each job.
Commercial Account Executive (Former Employee) – Carbondale, IL – April 17, 2017
I thoroughly enjoyed working for Mediacom Business. As an outside sales rep I worked from my home office and built my funnel of business through Salesforce. Excellent training, regional bosses were a tad overbearing but didn't deal with them much. Loved my local supervisor she is a good friend still. Base plus commission. You did have to work for it but the commission was EXCELLENT! I miss those $4,000+ checks!
Great atmosphere, good people, loved working from home, no micromanagement
Multi Systems Operator (Current Employee) – Chanhassen, MN – April 15, 2017
They say you have a sales territory. However it is a free for all. I had many account sales stolen by other Account Exectutives and Partner companies selling into my territory. The first person to get the agreement signed gets the commission.
In addition to selling new accounts in my territory the Sr. Account Executives also took any renewal that has a decent commission.
Your pay is 19,000 per year. Which is around $9.00 per hour. Don't expect to make much more on commissions from your territory.
The Account Executives that are making a decent commission are doing it by selling everywhere in the country. They do that by having IT partners sending them leads or by selling an account with multiple locations. As a new person you don't have a chance to get in on this selling everywhere free for all.
On the positive side the turn over is so high they never fire anyone. So if you are happy with $9.00 per hour, health care benefits, and Free Cable TV, Internet and Phone then you should apply