Customer service (Current Employee) – Moline, IL – July 30, 2014
Assisting customers with account services-internet, cable, phone. Troubleshooting, making payments, changing services/account information. Co-workers/Management are great and friendly. The hardest part of the job is not being able to help with every situation as it may be out of the department level. The most enjoyable part is being able to help people and the coworkers/work environment. I have learned that there are many circumstances that are not in the control of the direct customer care representative department.
Customer Service Representative (Former Employee) – Red Oak, IA – May 18, 2017
This was a very difficult job due to the angry customers continually calling in. However the pay was great and there were quite a few benefits that made this job absolutely worth it. There is required overtime but once you get used to the job it's not that hard. The management was pretty good too.
Sales lead (Current Employee) – Chillicothe, IL – May 16, 2017
OK place to work you do have some perks if you live in the area they service when you live outside you get 100.00 cable reimbursement. very little opportunity for advancement once you get to a level its very hard to move up.
Inbound Sales Representative (Former Employee) – Chillicothe, IL – May 11, 2017
I loved my job at Mediacom, our owner is an amazing man and they do try to provide you with all of the tools necessary to make a decent commission. Although the structure does change regularly which can be frustrating, they do to provide training, and if you listen to their advice you can make excellent money for relatively low skilled work. Few advancement opportunities above sales without taking a pay cut or relocating. And taking so many calls daily gets repetitive and can easily burn you out. Most people who make it past the two year mark seem to be making a long term career out of it.
Supportive and no caps on commission
repetitive and not very challenging after you get the hang of it
Customer Service Representative (Former Employee) – Des Moines, IA – May 3, 2017
The work day at mediacom was very busy and productive. However the work was very stressful. Helping people was the rewarding part. Although making the customers more then happy was a challange, they felt the companywas a bad company.
Network Operations Center Analyst (Former Employee) – Des Moines, IA – April 26, 2017
I worked for Mediacom for 6.5 years. I started with them as an installer for residential cable services. After about 1.5 years I applied to be transferred into their Tech Support. After this I climbed the ladder quite rapidly.
Installation Technician (Former Employee) – Minnesota – April 26, 2017
You get lied to almost from day 1. Supervisors don't care. Your "field trainer" is more worried about himself then actually showing you anything. You don't get half the equipment needed for the job. I was expected to work up to two hours past my shift without OT pay because I was "in training" Your not allowed to express any concerns or safety issues.
Manager, Desktop Survey Design (Current Employee) – Mediacom Park, NY – April 22, 2017
Mediacom is completely understaffed, not well organized and lacks direction from supervisors. There is there is little structure within the company and I do not have a direct path for advancement. Being a manager directly reporting to a Senior Vice President has its benefits because I am able to perform my duties with little supervision and the majority of the decision making process is left in my hands with in my group. On a daily basis I am overrun with work that I need to manage and delegate.
Broadband Technician (Former Employee) – Creston, IA – April 19, 2017
Daily workload varies according to customer needs. Must be able to work independently and with a high degree of professionalism. Hardest part of the job was troubleshooting problems with customer services. Most enjoyable part of the job was meeting new people every day and the sense of personal satisfaction after successfully completing each job.
Commercial Account Executive (Former Employee) – Carbondale, IL – April 17, 2017
I thoroughly enjoyed working for Mediacom Business. As an outside sales rep I worked from my home office and built my funnel of business through Salesforce. Excellent training, regional bosses were a tad overbearing but didn't deal with them much. Loved my local supervisor she is a good friend still. Base plus commission. You did have to work for it but the commission was EXCELLENT! I miss those $4,000+ checks!
Great atmosphere, good people, loved working from home, no micromanagement
Multi Systems Operator (Current Employee) – Chanhassen, MN – April 15, 2017
They say you have a sales territory. However it is a free for all. I had many account sales stolen by other Account Exectutives and Partner companies selling into my territory. The first person to get the agreement signed gets the commission.
In addition to selling new accounts in my territory the Sr. Account Executives also took any renewal that has a decent commission.
Your pay is 19,000 per year. Which is around $9.00 per hour. Don't expect to make much more on commissions from your territory.
The Account Executives that are making a decent commission are doing it by selling everywhere in the country. They do that by having IT partners sending them leads or by selling an account with multiple locations. As a new person you don't have a chance to get in on this selling everywhere free for all.
On the positive side the turn over is so high they never fire anyone. So if you are happy with $9.00 per hour, health care benefits, and Free Cable TV, Internet and Phone then you should apply
Customer Service Representative (Current Employee) – Chillicothe, IL – April 8, 2017
Mediacom is a very good place to work but you have to be extremely dedicated. Not a very good place if you have kids or family that you are used to spending a lot of time with. Typical work day is 9-11 hours.
Service Technician (Current Employee) – Chanhassen, MN – April 2, 2017
Working for Mediacom as a technician has been great. The actual work can be fun and rewarding. Time is the greatest challenge as technicians are not always given ample time to complete the necessary work.This can create a stressful environment for those needing to be done with their work by their scheduled stop time. Management does try to assist with work loads as necessary. Overall Mediacom is a great place to work.