CUSTOMER SERVICE REPRESENTATIVE (Former Employee) – Gulf Breeze, FL – December 11, 2013
A day in the life in the Mediacom family started with my logging into my workstation to be prepared to take calls for the day. At the beginning of my shift there would be a 15 minute team meeting. The meeting would include all pertinent information I might need for the day.
I learned quite a bit at Mediacom. I have worked in some form of customer service my whole life. At Mediacom, I learn to fine tune my customer service skills. When I am face to face with a customer/client, they can see the empathy/sympathy in the expressions on my face. When you are on the phone with the same customer/client, I have to work harder to allow that customer to "see" the fact that I am only there to help.
The management at Mediacom were, for the most part, very supportive and helpful. I would have shift bids every 6 months or so, so I had opportunity to work under multiple supervisors in my time with the company. Although, if my supervisor wasn't available, I could go to whoever was free at the time. I believe that a system like this is not a bad thing. I learned the different styles of each supervisor and became a better CSR for all of them.
My co-workers were invaluable. We were in close quarters and could hear each other's calls. If one of us needed information and could not remember where to find it, someone else around could offer said information easily in the form of a note. We were a family. We all understood what the others were going through. The support of a co-worker made a difficult day a bit easier to handle.
Not being able to provide a satisfactory andmore... timely resolution to the customer's problem(s) was the hardest part of the job. Sometimes it was the nature of the system that we worked in with scheduling technician appointments. Other times, it was other employees who were unwilling to work with the customer. Whatever the issue was, it was the most frustrating part of the job because I was there to help and that is truly what I wanted to do.
Being able to provide resolution that the customer was happy with was the absolute best part of the job. I love helping people. That is why I have worked customer service.less
Network Operations Center Analyst (Former Employee) – Des Moines, IA – April 26, 2017
I worked for Mediacom for 6.5 years. I started with them as an installer for residential cable services. After about 1.5 years I applied to be transferred into their Tech Support. After this I climbed the ladder quite rapidly.
Installation Technician (Former Employee) – Minnesota – April 26, 2017
You get lied to almost from day 1. Supervisors don't care. Your "field trainer" is more worried about himself then actually showing you anything. You don't get half the equipment needed for the job. I was expected to work up to two hours past my shift without OT pay because I was "in training" Your not allowed to express any concerns or safety issues.
Manager, Desktop Survey Design (Current Employee) – Mediacom Park, NY – April 22, 2017
Mediacom is completely understaffed, not well organized and lacks direction from supervisors. There is there is little structure within the company and I do not have a direct path for advancement. Being a manager directly reporting to a Senior Vice President has its benefits because I am able to perform my duties with little supervision and the majority of the decision making process is left in my hands with in my group. On a daily basis I am overrun with work that I need to manage and delegate.
Broadband Technician (Former Employee) – Creston, IA – April 19, 2017
Daily workload varies according to customer needs. Must be able to work independently and with a high degree of professionalism. Hardest part of the job was troubleshooting problems with customer services. Most enjoyable part of the job was meeting new people every day and the sense of personal satisfaction after successfully completing each job.
Commercial Account Executive (Former Employee) – Carbondale, IL – April 17, 2017
I thoroughly enjoyed working for Mediacom Business. As an outside sales rep I worked from my home office and built my funnel of business through Salesforce. Excellent training, regional bosses were a tad overbearing but didn't deal with them much. Loved my local supervisor she is a good friend still. Base plus commission. You did have to work for it but the commission was EXCELLENT! I miss those $4,000+ checks!
Great atmosphere, good people, loved working from home, no micromanagement
Multi Systems Operator (Current Employee) – Chanhassen, MN – April 15, 2017
They say you have a sales territory. However it is a free for all. I had many account sales stolen by other Account Exectutives and Partner companies selling into my territory. The first person to get the agreement signed gets the commission.
In addition to selling new accounts in my territory the Sr. Account Executives also took any renewal that has a decent commission.
Your pay is 19,000 per year. Which is around $9.00 per hour. Don't expect to make much more on commissions from your territory.
The Account Executives that are making a decent commission are doing it by selling everywhere in the country. They do that by having IT partners sending them leads or by selling an account with multiple locations. As a new person you don't have a chance to get in on this selling everywhere free for all.
On the positive side the turn over is so high they never fire anyone. So if you are happy with $9.00 per hour, health care benefits, and Free Cable TV, Internet and Phone then you should apply
Customer Service Representative (Current Employee) – Chillicothe, IL – April 8, 2017
Mediacom is a very good place to work but you have to be extremely dedicated. Not a very good place if you have kids or family that you are used to spending a lot of time with. Typical work day is 9-11 hours.
Service Technician (Current Employee) – Chanhassen, MN – April 2, 2017
Working for Mediacom as a technician has been great. The actual work can be fun and rewarding. Time is the greatest challenge as technicians are not always given ample time to complete the necessary work.This can create a stressful environment for those needing to be done with their work by their scheduled stop time. Management does try to assist with work loads as necessary. Overall Mediacom is a great place to work.
Internet Technical Support Tier 1 (Former Employee) – Gulf Breeze, FL – March 30, 2017
I absolutely Loved working for the Mediacom office in Gulf Breeze, FL. I have worked at other call centers for different providers and have not gotten so much support/encouragement from Leadership, management & fellow staff. The trainers are great & Leads were exceptional. Supervisors would pat you on the back and/or crack the whip if they needed to. Everyone that I have worked with are super polite, kind and made the job enjoyable. IF I had any questions I just had to ask.
After training you were assigned to a personal cubical. Can decorate it as you pleased but don't go overboard or be offensive. Weekend you can wear Jeans & T- shirts(no holes/no offensive images/words). Its peaceful were the office is located. They would host pot lucks for holidays or entertainment events.
*Assist customers with troubleshooting their Cable/TiVo boxes, Phone modems/Internet modems. Schedule Tech appointments, make escalation tickets. Sometimes follow up with customers. Explain/educate about bill statements. Notate every interaction in the customers acct. If you are scheduled to work on holidays or overtime it is time and a half. Not bad. IF you go to work with a bad attitude you will have a bad day. Customers will be rude but any job that deals with customer service will have that hallmark, don't take it to heart - they are just frustrated. Due to personal issues with life I had to find a job closer to home. Sad thing is they don't do rehires. :(
The drive was long, they are located in Midway. *Overtime* has to be approved by management. They offer & you can volunteer or theymore... will assign & you have to work. More hours = more $. Don't complain. Shift bid based off stats & seniority.less
11.00 an hour +commision; Wonderful staff; *Overtime*
Long drive from Pensacola. They don't do rehires, Wish base pay was a bit higher.
Technition (Current Employee) – Iowa City, IA – March 19, 2017
Not sure what plush, comfy jobs the other reviews had here but I've been with the company for awhile now, hoping things would change with time..they haven't. Starting pay for new hires, or people with a couple years experience is terrible. And by terrible I mean in my area "south east, Iowa. A high school kid with no job experience gets paid more working for a grocery store or gas station starting out then people do here. Its a slap to the face of the day to day working man. And they wonder why the turn over rate is terrible. I've seen and heard a lot of great techs over the years leave for our competitors because of pay alone. Now they do provide you with a nice van that will break down monthly, and a gas card to use. :), all your tools that you must guard with your life, even from other techs, paid training that feels rushed, and a company phone. But if you don't pay your employees even remotely close to what your competitors do their going to keep leaving. The life of a cable guy isn't a boring, slow pace job. You are always on the move, you deal with irate customers everyday, and dispatch will drive you bonkers. Also...The only way to move up in the company is to move to another location which could be anywhere in the u.s. Now after all that I will say most of the guys you work with will help you any way they can, they've been in the same spot and know how rough it is starting out. Everyone stays friendly and job oriented. Some supervisors do genuinely look after their guys.
Gas card, friendly co-workers, steady pace
Terrible pay, long hours, training of new hires needs improvement.
Customer Service Representative (Former Employee) – Chillicothe, IL – March 15, 2017
I loved working here at first. My department was relocated. I was told they would find me a new position in the company. This never happened. They gave me a title of customer service rep but had me taking "overflow" calls for the department they relocated. After 2 years of this, and never being given a real position, I quit. My senior director was awful to us. Many times she took me in her office and shouted at me, cussed at me, and degraded me.