A place to work, but stressful due to office politics.
Telephone activation specialist (Former Employee) – Chillicothe, IL – June 13, 2017
I worked at the Chillicothe office for 10 years, I started in Tech Support, and went to the Telephone Activation Center. The first 4-5 years was fine, but then our department was tasked with completing 3-4 other department's workload. Morale was always low, and the management team never really did much to try and boost morale. I had to quit, because I needed to go part-time so I could continue with school.
Direct Sales Representative (Former Employee) – Albany, GA 31721 – May 26, 2017
This is an "ok" company to work for. Extremely hard to sell cable because they do not buy out contracts and they are way more expensive than competition. If you hit quota good money, if you don't you almost make 8 dollars an hour. It's a break or bust job.
Great money if you hit quota. Flexibility
Cable is too expensive, vs. competition like Sling Tv
Cable Salesman (Former Employee) – Valdosta, GA – May 25, 2017
Good place to work for and being able to get discounted cable is always a plus. Having a company vehicle saves on gas and being a auditor I was always traveling which was nice. Not good on a family man though.
Customer Care Representative (Former Employee) – Waseca, MN – May 24, 2017
I worked about 18 months with this company as a customer service rep. They did a lot of things I didn't like.
1. I got a shift bid of 7 a.m to 4 p.m. After 5 weeks of training ,They bait and switched it to 12pm to 9pm. 3 weeks later they switched it to 1p to 10p. Shift bids mean nothing to these people. Just because you win a shift bid, doesn't mean they honor it.
2. The leads and supervisors are afraid of customers. So if you get an irate customer who is begging for a supervisor, you are on your own. 3. They misinformed us on commissions during training. For example they say you get 0.50 for selling HBO. When in fact you don't get anything. 4. They have forced overtime, with no regard for peoples personal lives or stress levels. 5. Management likes to call you on your cellphone on your time off. Asking you to come in and work.
Good people work there
Poverty level wages. Management has zero backbone.
Customer Service Representative (Former Employee) – Red Oak, IA – May 18, 2017
This was a very difficult job due to the angry customers continually calling in. However the pay was great and there were quite a few benefits that made this job absolutely worth it. There is required overtime but once you get used to the job it's not that hard. The management was pretty good too.
Sales lead (Current Employee) – Chillicothe, IL – May 16, 2017
OK place to work you do have some perks if you live in the area they service when you live outside you get 100.00 cable reimbursement. very little opportunity for advancement once you get to a level its very hard to move up.
Inbound Sales Representative (Former Employee) – Chillicothe, IL – May 11, 2017
I loved my job at Mediacom, our owner is an amazing man and they do try to provide you with all of the tools necessary to make a decent commission. Although the structure does change regularly which can be frustrating, they do to provide training, and if you listen to their advice you can make excellent money for relatively low skilled work. Few advancement opportunities above sales without taking a pay cut or relocating. And taking so many calls daily gets repetitive and can easily burn you out. Most people who make it past the two year mark seem to be making a long term career out of it.
Supportive and no caps on commission
repetitive and not very challenging after you get the hang of it
Customer Service Representative (Former Employee) – Des Moines, IA – May 3, 2017
The work day at mediacom was very busy and productive. However the work was very stressful. Helping people was the rewarding part. Although making the customers more then happy was a challange, they felt the companywas a bad company.
Network Operations Center Analyst (Former Employee) – Des Moines, IA – April 26, 2017
I worked for Mediacom for 6.5 years. I started with them as an installer for residential cable services. After about 1.5 years I applied to be transferred into their Tech Support. After this I climbed the ladder quite rapidly.
Installation Technician (Former Employee) – Minnesota – April 26, 2017
You get lied to almost from day 1. Supervisors don't care. Your "field trainer" is more worried about himself then actually showing you anything. You don't get half the equipment needed for the job. I was expected to work up to two hours past my shift without OT pay because I was "in training" Your not allowed to express any concerns or safety issues.