District Sales Manager (Former Employee) – fairhope al – April 18, 2014
• Managed a team of 12 Sales Rep with daily territorial and marketing strategies. • Responsible for District Sales Reps turning in sales forms and money so that I can key in orders into the system on time for prompt installation.Also making sure the warehouse inventory was correct and up to date and material was readyfor the installers to put on their truck for installation. • Responsible for a excel spreadsheet of weekly sales as a district and individual weekly sales performance for each rep along with payroll • Responsible for the training of new hire reps and reps with below average sales level.
Operational Support Systems Intern (Former Employee) – NY – January 31, 2016
I was an intern so I did not have as much experience was a regular employee but I typical day of work was very relaxed. All co-workers were very nice and informative when i talked to them about his or her job.
Customer Service Representative (Current Employee) – Gulf Breeze, FL – January 31, 2016
The management staff is so unorganized. Too many changes taking place at once. There is insufficient training before being released to work with customers. What applies to one person does not apply to all.
Horrible customer service and shady company practices
Help Desk Technician (Former Employee) – West Des Moines, IA – January 25, 2016
Its a cable company, its an outdated entertainment model with overpriced internet that has data caps which is supposed to be illegal according the net neutrality laws, we were required to push people to get a land line phone and was told it would make the internet run better, although people would call us for support because there service wasn't working we were expected to push other products on them and then make them wait 2-3 weeks for technician. Its a very clique company culture. Don't expect a quick promotion or the chance to expand and utilize your skills outside of the company guidelines.
Ok benefits, low cost internet and cable
Poor management, weird company culture, slow to promote and little innovation
Very challenging, difficult job - but can pay well.
DIRECT SALES REPRESENTATIVE (Former Employee) – Indiana – January 24, 2016
Was a Direct Sales Representative - THE toughest job in the entire company. Expect your commission/compensation plan to change at least once a year, expect to be constantly threatened with being fired, expect your supervisor to monitor and question your every move all day long by GPS from your company-issued cell phone, expect difficult sales situations because most potential customers have had a previous bad experience with Mediacom, and expect that once you do sell something there will be problems with getting it installed! And, you only earn commission on INSTALLED sales.
New inexperienced reps rarely survive more than a few months. The most successful reps have been here for years (have built an established referral network) or have been recruited from other cable TV companies and have significant prior cable TV sales experience. The rare sales rep who can handle constant discouragement, carefully manage their time, manage and shepherd their sales to successful installation, and cut through all the challenges to making a sale can make a very good income - but that is only about 20 sales reps in the whole country!
Expect management to frustrate you - not help you, put roadblocks to your success in your path, and constantly push company policy and rules, rather than encouraging or assisting you or having any compassion or sympathy for the challenges you face. Expect vacation time off requests to be denied, and expect to be pushed to work 6 days a week, or at least Tuesday - Saturday. Prime selling time is noon to 8:00 PM, so don't expect to be home with your familymore... in the evenings. Expect to be walking up to 2 to 3 miles every day as you work your way through neighborhoods knocking on doors to sell services door-to-door, in all weather, regardless how severe conditions are. If you like a tough challenge and can handle constant rejection - this is the job for you!less
It is posible to make a great income - for a very rare sales rep., good health benefits, nice selection of low cost TV, Internet, phone services for your home use.
Field Tech (Former Employee) – Elburn, IL – January 13, 2016
Worked there 6 year great place to get the experiences but i don't suggest to stay long. As a In House Tech i am to make sales and trouble shoot maintenance field work. Along with be on call to fix outages. Cant get promoted without making sales! Company would like a tech to do so much with only getting paid under the average of what that person could make at a different company.
On a personal note. Manager tried to get me to quit for the last 5 year there constantly threatening me with working at McDonalds.
Help Desk Analyst (Current Employee) – Gulf Breeze, FL – December 19, 2015
Hired in for an IT job and it turned into a Sales job with no real IT experience needed. Trained for IT and small orders, yet expected to do large orders with no training. Expected to billing with very little training on the processes for when unexpected billing problems occur.
Customer Service Representative (Current Employee) – Valdosta, GA – December 7, 2015
Mediacom Communications Corporation is a great company to work for and learn from. All of the supervisors and leads have an open door policy and great communication. Calls are always coming in so there is little down time. This provides better customer service and less drama in the work environment. We have our own cubicles. This is great! Since we work a full 8 hours a day, being able to personalize our work space provided at more "at home" feeling.
Cable Technician (Former Employee) – Fairhope, AL – November 29, 2015
Lots of paperwork and keeping up with equipment. Your day is never over, you may work a 15 hour day alone . And the work never ends. Working for just a little more than min. Wage but you have free cable and transportation
Support Representative, Internet Services (Former Employee) – Gulf Breeze, FL – November 27, 2015
A typical workday is sitting in a cubicle answering phones for distraught customers. The internet always seemed to be down in most areas. Management was only sub par. They rarely rushed to the phones when customers would ask for a supervisor and more often then not they did not come through with their promises. The hardest part of the job was constantly answering the phone with no breaks.
Technical Support (Former Employee) – Gulf Breeze, FL – November 27, 2015
At Mediacom I was asked to fix peoples cable modems for their internet, tvs, and telephones by my use of computer skills and customer service skills. I was a Tier 1 Technical Support Rep. I enjoyed my job while it lasted, but due to my illness I had to miss work for 3 days, and I was fired.
Lots of hours, good people in the workplace, Good hourly rate of 11.00
Production Internship (Current Employee) – Springfield, MO – October 26, 2015
I learned a lot during this internship that will help me further my career. I hope to use the skills I learned at this company to help benefit my career job in the media field. My co workers were very friendly and easy to get a long with.
Email Abuse Analyst (Current Employee) – Des Moines, IA – October 11, 2015
Overall this is a good company to work for. The Non insurance benefits are great. There is plenty of growth in the company for those that choose to move up with some great training programs made available.