Mediacom Employer Reviews

I liked the work but management did not meet my expectations.

Typically we are scheduled 10 hours of work to perform in eight hours, causing us to work overtime more often than expected. I have learned more on interpersonal communications through customer relations. When it comes to management, corporate places little trust in Supervisors and Managers limiting there ability to make decisions and control outcomes – more...  regarding punitive actions. My co-workers are great and always ensure to let me know if I missed something or messed something up on the job, allowing me to further improve myself and job performance. The hardest part of the job is being micro-managed from the top down. They monitor video on demand (VOD) tests ran for each box and expect us to wait an hour or more to be sure to run this test when we are usually over-pointed daily on our work orders assigned. (8 hours is 88 to 90 points and they assign between 100 to 120 points daily). If we fail to do the tests, we are wrote up, preventing promotions and raises in some cases. They track quick connect forms for sales and expect us to offer at every job though we are limited in time to do this. They also monitor vehicle speed through GPS and intend on creating a paper trail to aid in possible write ups. The only other problem is working in adverse weather conditions but I understand that is part of the job description. I enjoy people encountered through my work and find them interesting. – less

A typical work day for me as a direct sales rep (door to door) is walking in a hot uniform that is long sleeved in the summer and not allowed to wear a hat or gloves in the winter. Being expected to work outside during severe weather (lightning, sleet, snowstorms, tornadic conditions, etc) each day to make unrealistic quotas from management. Training – more...  is non existent even for new hires. There are no supplies to utilize. (Upper management does not supply business cards, flyers, pens, uniforms, gas allowance, travel/hotel compensation, etc) Employees are required to purchase these out of pocket without being compensated. If you are a salaried employee and you take one day off during the week, it will be removed from your payroll. however, if you work a day that you are not regularly scheduled such as a saturday or sunday, you will not be paid those days. Sometimes weekends are mandatory, but as a salaried employee, you will not be paid for working them. Commissions are never what you are lead to believe at the time of hire. if you are even awarded the commssion. sales incentives are non existent. i spend roughly 500/month in fuel to work in my territories. However, depending on the manager i may or may not get a fuel allowance. I havent received any fuel allowances in the past 6 months. And since i am just a rep and not management I am not eligible for a company car. i have put over 25,000 miles on my personal vehicle in 6 months time for Mediacom alone. None of those miles or fuel have been compensated for.
Training for new hires including new managers is non-existent and there is a lot of micro managing within the company. There is no support or communication from the chain of command. if you deter off the chain of command, you will be written up for it.
Promotions are non existent. Pay raises are non existent.
the only part of this job I could even consider liking are the co-workers. We stick together as a team and try to learn from each other how best to take care of our customers.
Mediacom claims that the door to door reps are the face of their company. Why then does corporate treat us the worst? Turnover is exceptionally high. In my area, I have been here the longest with 3 years under my belt. The next one down from me has 2 and the one after that has 4 months. What does that say? I will not be here much longer if things do not change and change very quickly. I have a family to support and the downhill slide of this company is causing my family to suffer most. – less

alot of micromanaging. like any company it depends on who you directly report to.

just the same experience I had when I work in Real sound,.since this company also have the same product,.we sell portable karaoke machine with thousands of songs to chose from...

management and co-workers were all awesome. nice working environment. One team, One dream!

Small work environment with hands on experience. Allows one to try their hands at all aspects of video Production.

Processed high volume of invoices, PO's and expense reports. Maintained cash reconciliation every day for numerous outer office bank deposits in MN & CA offices. Assisted Project Manager with files & assuring all materials were posted to the correct project. Management & co-workers were very easy going and fun to work with. Enjoyed learning new tasks – more...  and assisting in other depts when needed. – less

Direct supervisor sugarcoats position, doesn't provide adequate support or training to be successful. Company expectations are too high for new employees.

Mediacom is a stable company that looks forward to ways to help you grow. I enjoy the people and the fact managemnet cares. Just show what you can do and you can move up easily.
They have on line courses you can take FREEEEEEE, and you get a raise for doing it!!

Inbound call center explaining products and services to customers and offering new services to add or bundle services.

Fun and alot of work *Compensation / BenefitsCulture / ValuesJob Security / AdvancementManagementWork / Life Balance all these was great

Started working here with no cable experience Gave on the job training and training in class for about 3 months. They give opportunities for raises .

its a lot of hard work, irate supervisors and they pay does not even come close to the amount of work that has to be done eavh day

Not a lot of room for advancement. Starting pay too low for amount of work being done.