CSR (Current Employee) – Valdosta, GA – May 27, 2016
ist Medicaid beneficiaries with scheduling transportation to and from medical appointments. Contact medical facilities to verify appointments and authorize services. Interact with transportation dispatcher to coordinate members trips by phone, email, and fax.
Customer Service Supervisor (Former Employee) – Waseca, mn – September 11, 2015
On the job training was very helpful. My coworkers were very friendly and helpful. The hardest part of the job was hearing how disappointed some customers would get in regards their service or lack there of.
Customer Service Representative/Call Center (Former Employee) – Red Oak, IA – July 16, 2015
Answering calls, questions, and making orders for the technicians to come set up or fix any equipment was the majority of my day. The hardest part of my job was when people calling in were so unhappy but the most enjoyable part was when I could help get them on the right track to the issue being fixed, If not by fixing it myself.
Service Tech (Current Employee) – Le Roy Il. – August 10, 2015
I like Mediacom but we a lot of hours and do not see family that much.i like the staff I work for.The best part of this job if I wanting to build a house I can how other family live and what they have to offer.I get along very well with my co-workers.
Just an Employee (Current Employee) – In one of the reqions – July 31, 2015
The executive management in New York all seem capable and vested in the companies success. The management in the locations around the country are sadly to say the crux of the embarrassment. Those that have been with the company or merged into after years of affiliation operate with a warped paradigm. Rocco is a terrific CEO, although he seems to be filtered out of the day to day circumstances that his middle management, senior supervisors and team supervisors, are sabotaging his investment.
A recommendation would be to have all of these people get on the phones, at the front counters, going to customers homes for 30 days of reality training and realization. Get them back to the basics of just who Mediacom's customers are and what is need day to day to get the satisfaction issues off the bottom of the charts.
Service Technician (Current Employee) – Columbus, GA – June 12, 2015
I'm the senior service technician at Mediacom. A typical day consists of 12-13 service calls within a 10 hour day. The pay is not the greatest, and equipment shortages hinder your ability to provide good customer service.
Get to take company vehicle home, discounted cable bill
Not enough time to do each job thoroughly, equipment shortages
loved the work but management was a joke and you have no life besides cable tv
system technician (Former Employee) – Preston, MN – May 27, 2015
I worked for media companies for nearly ten years. Worked my way up from an installer to a tech ops supervisory position. All I can say is that bigger is not always better. Upper management was a distant joke. With a new York attitude while trying to run small town systems. They really have no idea what small town subscribers demand. They need to find good people, pay them well and do whatever it takes to keep them. In my ten years I watched over 30 technicians get hired and then terminate employment. That says very little about any company. And people to them are just a number. To bad because the work and technical aspects of this field still interest me today.
upper and middle management with a lack of personal service.
Okay place to work . Benefits not as good as other employers in area.
Call Center Supervisor (Former Employee) – Gulf Breeze, FL – June 1, 2015
Supervised agents in call center fulfilling request for cable/ internet and phone service. Daily activity included , QA , training , disciplinary action, Interviewing potential new hires. Intercepted and resolved customer service and billing issues.
Demand Maintenance (Current Employee) – Moline, IL – July 1, 2015
The work itself is great. You learn a great deal on how to troubleshoot not only the cable system but everyday things in general. This job has taught me how to look outside of the box when it comes to finding and fixing problems.
Telemarketing Sales Rep (Current Employee) – West Des Moines, IA – May 7, 2015
My typical day at work consists on multiple inbound calls from tech door to door sells men and customers setting up orders. Ive learned patience and understanding at this job. management could be better but i wouldn't complain, my co workers are amazing i love all of them, the hardest part of my job is working late. the most enjoyable part of my job is my coworkers and my inbound calls.
Great Commission, No manual labor, Thankless customers
Customer Service Representative (Current Employee) – Gulf Breeze, FL – April 17, 2015
The best thing in the day, is when the sales calls start coming. I would say that the hardest thing is being stationary all day, unless there is something that needs a supervisors attention, there is no moving. Management is definitely on point at Mediacom, and they will do everything in their power to help you stay on and stay productive within the company. My co-workers and I have formed a kind of kinship incomparable to that of any other company I have been employed with.
Commission, Benefits, Free Cable
Sitting down all the time, Never gives the benefit of the doubt
Customer Service Lead (Former Employee) – iowa – March 20, 2015
Typical day is answering phones, dealing with trouble shooting, billing. you have supervisors on your case if you go over 15min on a call, need to tell someone when you have to go to the bathroom. Your breaks and lunches are done for you and you have to go when they say. Management is a JOKE!! None of them get along, they all complain about each other, most of the time they promote people that know nothing at all!! they are the biggest butt kissers. Open door policy..hahaha not so. if you complain they will tell their source. The reduced rate on services is nice but not worth the headache! Overtime every week. the highest turnover rate!!!
Sales Rep (Former Employee) – Des Moines, IA – March 26, 2015
A typical day at work would be going door to door trying to sell Cable, Internet, and phone. I learned how to sell cable with just talking to people. I got along with my managers and co-workers. The hardest part of the job was getting people to answer there doors. The most enjoyable part of the job was meeting different types of people and having weekly meetings.