Pros: decent pay for where i was, nice benefits
Cons: micromanaged to death, angry customers, sitting in front of a computer 40 hours a week.
Mediacom is not a place for the easily broken. Sitting in an office can be nice, even relaxing, and I worked with some really enjoyable people. Working on a computer with people's accounts and taking payments wasn't really too hard, and the other data entry duties really weren't a hassle except on the busy days.
The main problems come from management. While I was there, every little thing you did had to be documented. A customer came in? What did he want? What services did he have? What services did you offer him? What services did he get? Why didn't he get certain services? And more! All information you would have to document for every customers, and I worked in a busy office, sometimes helping over 100 customers a day. Then, after you take down that information, compile it into a file for the day and send that file to your supervisor. Then compile those files every week and send them in with a written report. Then compile those files along with a report every month! And this is just one of a many things we were tracked on, and if you were even a little behind on anything, expect to explain why over and over again to a variety of people.
The other problem is dealing with customers. People hate their local cable company. And for every 5 nice customers you'll meet, you'll meet someone who clearly hates you. I've worked in retail, hospitality and other customer related services, and I've never encountered people quite this bad. Screaming, calling you names, throwing things at you, and always, ALWAYS telling you what a rip off you are and how they "never ordered that service" or asking "what the heck is that charge for? You're criminals." It really will test your patience, and there were so many days I went home just emotionally exhausted. If you can handle it, then more power too you, but I just couldn't take the excessive negativity.