CSR (Current Employee) – Valdosta, GA – May 27, 2016
ist Medicaid beneficiaries with scheduling transportation to and from medical appointments. Contact medical facilities to verify appointments and authorize services. Interact with transportation dispatcher to coordinate members trips by phone, email, and fax.
Customer Service Supervisor (Former Employee) – Waseca, mn – September 11, 2015
On the job training was very helpful. My coworkers were very friendly and helpful. The hardest part of the job was hearing how disappointed some customers would get in regards their service or lack there of.
Service Tech (Current Employee) – Le Roy Il. – August 10, 2015
I like Mediacom but we a lot of hours and do not see family that much.i like the staff I work for.The best part of this job if I wanting to build a house I can how other family live and what they have to offer.I get along very well with my co-workers.
Just an Employee (Current Employee) – In one of the reqions – July 31, 2015
The executive management in New York all seem capable and vested in the companies success. The management in the locations around the country are sadly to say the crux of the embarrassment. Those that have been with the company or merged into after years of affiliation operate with a warped paradigm. Rocco is a terrific CEO, although he seems to be filtered out of the day to day circumstances that his middle management, senior supervisors and team supervisors, are sabotaging his investment.
A recommendation would be to have all of these people get on the phones, at the front counters, going to customers homes for 30 days of reality training and realization. Get them back to the basics of just who Mediacom's customers are and what is need day to day to get the satisfaction issues off the bottom of the charts.
Customer Service Representative/Call Center (Former Employee) – Red Oak, IA – July 16, 2015
Answering calls, questions, and making orders for the technicians to come set up or fix any equipment was the majority of my day. The hardest part of my job was when people calling in were so unhappy but the most enjoyable part was when I could help get them on the right track to the issue being fixed, If not by fixing it myself.
Service Technician (Former Employee) – Geneseo, IL – July 15, 2015
• Generate additional company revenue through effective sales techniques and by offering information about product options , sales campaigns and promotions. • Makes customer drop installations (exterior and interior) complete from tap to antenna terminals on customer equipment in both single and multiple unit dwellings, including pre-wired units. • Performs new connects, reconnects, requested and non-pay disconnects; adds outlets; installs and/or removes converts; performs upgrades and downgrades of service. • Analyzes picture quality and judges acceptability of picture delivered following installation of cable service. • Manipulates connectors, fasteners and wire and uses hand tools. • Uses customary CATV hand and power tools in performance of job duties. • Completes appropriate paperwork functions as prescribed by system management. • Reads signal levels through use of field strength meter; adds and subtracts levels in installation problems; installs connectors on different types of drop cable; maintains proper clearances; installs tap-off devices. • Climb poles with proper equipment (safety belt, safety strap and climbers), ladders or other structures as needed. Lifts and carries loads up to 75lbs (including line ladder); Works within limited confines, such as crawl spaces. • Properly uses, stores and maintains a VOM or DMM to check for “open” or “short” on line as well as AC and DC voltages. • Reads general drop system layouts from blueprints. • Inform customers of FCC Rules and Company policies as they pertain to customers. • Drives Company vehicles in performancemore... of job duties; uses bucket truck. • Performs other duties such as clean-up and salvage of wrecked out materials; provides general assistance to other employees as directed.less
Demand Maintenance (Current Employee) – Moline, IL – July 1, 2015
The work itself is great. You learn a great deal on how to troubleshoot not only the cable system but everyday things in general. This job has taught me how to look outside of the box when it comes to finding and fixing problems.
Service Technician (Current Employee) – Columbus, GA – June 12, 2015
I'm the senior service technician at Mediacom. A typical day consists of 12-13 service calls within a 10 hour day. The pay is not the greatest, and equipment shortages hinder your ability to provide good customer service.
Get to take company vehicle home, discounted cable bill
Not enough time to do each job thoroughly, equipment shortages
Okay place to work . Benefits not as good as other employers in area.
Call Center Supervisor (Former Employee) – Gulf Breeze, FL – June 1, 2015
Supervised agents in call center fulfilling request for cable/ internet and phone service. Daily activity included , QA , training , disciplinary action, Interviewing potential new hires. Intercepted and resolved customer service and billing issues.
loved the work but management was a joke and you have no life besides cable tv
system technician (Former Employee) – Preston, MN – May 27, 2015
I worked for media companies for nearly ten years. Worked my way up from an installer to a tech ops supervisory position. All I can say is that bigger is not always better. Upper management was a distant joke. With a new York attitude while trying to run small town systems. They really have no idea what small town subscribers demand. They need to find good people, pay them well and do whatever it takes to keep them. In my ten years I watched over 30 technicians get hired and then terminate employment. That says very little about any company. And people to them are just a number. To bad because the work and technical aspects of this field still interest me today.
upper and middle management with a lack of personal service.