If I could go back...
Pros: great pay for a customer service job, job security inside customer service, discounts
Cons: poor senior management, nosy co-workers, poor benefits considering you work for the insurance company, itself...
The supervisory team is wonderful. They are the only reason I gave management 4 stars. They listen and attempt to get things done. The upper management, however is full of inflated egos that worry more about looking good than making useful changes.
Customer service is one of the highest paying jobs in the company, but it is also one of the worst things to do. If you apply for the company, it's a good foot in the door, but I would apply for anything else that comes up after your probationary year. If you don't, it's easy to be unnoticed and, before long, stuck.
The people at the company that could fix things and make life easier for everyone, focus on small repairs rather than major changes.So if a customer calls in angry about one situation and we fix their particular issue, good, but what about the other 300 people calling about the same thing?! Fixing the overall issue isn't a top priority for this company.
As with any company, a lot of the employees are nosy and revert to juvenile behavior when it comes to other employees' affairs. Be cautious what you say and to whom you say it.
If you're looking for a job that will look good on future resumes, by all means, apply here, but do so with caution and begin looking elsewhere once you're settled in.