Medical Payment Claims Specialist (Current Employee) – Franklin, TN – June 27, 2017
Great experience builder but there is no room for advancement. Management is untouchable and there is virtually no communication. These are comments on several sites but nothing has changed over the years.
Team Lead (Current Employee) – Franklin, TN – August 7, 2017
The co workers are great but that's about it. It's a nice place to get experience but it's not a place you'll want to stay. If you enjoy a worker bee environment then you'll do great. Turnover is extremely high which places stress on the rest of the employees.
Golden hand cuffs for those of us there longer than 3 years I guess. Great PTO but management is all who you know and what groups you run in. Nothing is predictable. Work is either feast or famine. You will be under mandatory OT for what seems like forever and then you being moved to a new department because work runs low. The health insurance is not the best but its better than nothing.
One of the most important lessons I have learned at this company is the importance of leadership positions. In order to effectively manage and grow the company all leadership positions must be on the same page.
Quality and Knowledge Specialist (Current Employee) – Franklin, TN – January 20, 2016
The people at MRA are good to work with and everyone is friendly. The only issues that I have with the job is that we are not paid industry standard for the jobs performed and there is very little advancement within the company for certain people.
Med Pay Scrub Representitive (Former Employee) – Franklin, TN – March 3, 2015
Viewed claims and called clients for claim resolution. How to properly medical claims. Management rules with an iron fist I loved my co-workers who pulled their weight Not having all the necessary tools to be 100% proficient in my position. The flexible work schedule
Eligibility Services Manager (Former Employee) – St Louis, MO – February 7, 2014
MRA was a very fast paced outsourcing company. Co-workers were great if willing to work as a team as this is paramount for the job. The most enjoyable part of the job was the flexibility of making decisions without always having to refer to management first. The hardest part of the job was establishing a connection to the corporate staff as a remote employee. Corporate life and field life seem to act as two separate entities, instead of as an extension of one another.
LOTS of gossip ( If you prefer to stay out of it like I did, most of your coworkers will ignore you) I did gain valuable insight into how insurance companies billed customers and time management. My hr director was fabulous! I gave a month's notice before admission to nursing school. If given the opportunity to come back here, I would return as an occupational nurse or nurse case manager. This company has grown in size considerably, even since I left 3 years ago.
The company is 13 years old and has changed drastically from when the founder had started for good and bad reasons. I use to like working there and then the company changed benefits and policies and made it hard for "smaller employee" to agree and live with those standers. I quit b/c I no longer enjoyed working there.
Informational Claims Unit Specialist (Former Employee) – Brentwood, TN – July 14, 2013
A typical day at MRA was always fast paced in the Informational Claims Unit. My daily duties consisted of: Identifying Health Information, calling the insurance carriers directly and verifying eligibility, entering the necessary data for billing, determining the coordination of benefits and policy holder information for cases. I have learned to be more proven at multitasking and working as part of a team.