Customer Service Representative (Former Employee) – Lake Saint Louis, MO – January 21, 2016
I really liked getting into the medical field and learning about the insurance companies. It was great to help people from a different areas of life and teach them how to best use their insurance policy.
Good Work Environment & Advancement Opportunities, Tedious Work
Call Center CSR & Scheduler - TEMP (Former Employee) – Lake Saint Louis, MO – December 31, 2015
Pros: good work environment, pay & advancement opportunities; family cultured & PTO starts day 1. Cons: training & computer systems outdated, Requested time off never approved, in-bound calls makes for a boring tedious job.
Claims Adjuster (Current Employee) – Lake Saint Louis, MO – November 1, 2015
I have learned a lot working with MTM. Everyone is accepting and doesn't make you feel like you aren't welcoming. They offer great opportunities to grow with the company and the management there is excellent. They have a full gym on site as well as bikes you can rent to ride whenever you want. They also are very motivated to being a healthy campus and strive to make all employees happy and healthy.
Customer Service Representative (CSR) (Former Employee) – Pulaski, VA – October 17, 2015
This company is a very good company to work for, however there needs to be some changes made as far as some of the companies policies and rules. There is really no consistency which sometimes makes the job more complicated than it needs to be.
Call Center Representative/Customer Service (Former Employee) – MO – October 4, 2015
Fast work pace, high volume work. Can be rewarding when helping customers. Some weekends required. Must be highly organized. Co-workers and call center managers very helpful with difficulties. Rewards given as earned. 401K and earned time off incentives.
Worst place I have ever worked. Unprofessional company
Customer Service Representative (Former Employee) – Brooklyn, NY – September 30, 2015
I would never suggest anyone work for mtm. Where do I start? MTM is a company based on favoritism, bias & greed. The job itself was easy. Training- rushed/improper. It gives you the bare minimum to properly perform your dutiies. Quality-you could receive a 100% or a 70% doing exactly the same work with the same insurance plan based on who graded you. A** kissing = "promotion". The people who were promoted to floor support were encouraged to report on csr's & not help csr's. 2 of the 3 floor supports did not like to assist co-workers & had terrible dispositions about helping csr's. Site director - she is rude, low class & unprofessinal. Previous site manager was allowed to resign quietly after making racist remarks. They ask people to do "special projects" because they do not want to pay or hire anyone to fill the needed positions. So they have workers do multiple jobs outside of their job descriptions with lower pay rate. Non-stop calls with no pause. Outdated system(s). Calls would get bumped because incoming calls were to fast for the system to handle. Management would then accuse csr's of hanging up on people therefore resulting in termination & high turnover rate. Management knew this was the case, but used it to fire employees. Management favorites were free to do anything, while others were written up or fired. Favorites would do less work, were paid more & openly praised in front of their peers. Education, experience, professionalism doesn't mean anything. Family members & friends of management were pushed into "special projects" or management assistance roles withmore... minimal or no on-job experience. They made it a point to treat csr's as the lowest class of employee.less
Sales Associate (Current Employee) – Washington, DC – September 23, 2015
Working for AMC is only a good idea if you're in high school. There is no room for growth, no raises, and you'll always be looking for hours. For someone in the adult world with bills etc. this not the place for you to work.
Customer Service Rep (Former Employee) – Ridgeland, MS – August 31, 2015
Protocols changes alot, manager of call center comes from a cable company & runs the call center very poorly. She has her favorites, when it comes to promotions. The company has not been in MS long & has a very high turnover. People leave because of the strict point system, the stress. The calls are back to back, the people on the phone are very rude. The transportations companies that are contracted with MTM: they are not dependable, they don't pickup scheduled rides or either their late. You have to catch the bad end on the phone because of their lack of responsibility. 👎🏽
Quality Manager (Current Employee) – Madison, WI – July 19, 2015
great hours no weekends pay can be better because you have to do a lot of problem solving. be prepared to be patient callers are mostly very angry and may seem to take it out on you due to things you can't change. transportation is 50 percent dependable and transportation seems unreliable.
A very diverse place to work at. I enjoy working with everyone there,
CSC, Floor Support Representative (Current Employee) – Brooklyn, NY – June 16, 2015
The most enjoyable part of working at MTM is coming to work and being able to help my fellow co-workers with any questions or concerns that they have and being able to solve problems. Being that this is such a diverse call center you learn a lot from each other and enjoy coming to work each day.
Raffles, Free Personal Time Off, Team Meetings, Free Lunch, Birthday Celebrations
Customer Service Representative (Former Employee) – Brooklyn, NY – June 3, 2015
This is a great company and I would like to go back and continue my career with this company. I refer friends to apply for this company. The location is great and ideal and it overlooks the ocean and the New York City sky line. The benefits that are offered are great and the growth potential is awesome.
Network Operations Specialist (Former Employee) – Madison, WI – May 23, 2015
Typical day in the office come in look at any unscheduled transportation that was for that day. Do my best to book transport that wasn't complete. I learned how to do claims pay outs give performance improvement plans. Be direct contact for any issues or complaints regarding drivers.