Medical Transportation Management (MTM, Inc.)

Medical Transportation Management (MTM, Inc.) Employee Reviews in United States

Found 81 reviews matching the search
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Job carousel,turn over ridden
Customer Service Representative (Former Employee) –  Lake Saint Louis, MOApril 8, 2016
This place was a different experience for me. The average customer services rep only seemed to last 6-9 months at best.The training is fast and usually full of holes. Getting a raise is almost impossible so you're pretty much stuck with your starting pay. The co-workers are usually in ok moods,work environment not helping.Typical day was usually chaotic. A manager once told me my previous call center experience was irrelevant.
Pros
Guaranteed hours, easy work
Cons
Turn over, pay, environment
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We are a family
Team Lead, Quality Coordinator (Current Employee) –  Hyattsville, MDMarch 21, 2016
Don't waste your time. managers don't know what there doing. Can't get questions answered. We are a family oriented company. No room for advancement. I learned to never settle for less!!
Pros
we work as a team
Cons
short breaks healthcare
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Lay it out shoot it down & get busy
Framer/Hanger (Former Employee) –  Boise, IDJanuary 31, 2016
Getting a good partner that I work good with. I Love this stuff.
You can look back at the end of the Day and see what you have done.
Pros
always good.
Cons
Go at the rate it needs to be finished.
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No job security
Call Center Manager (Former Employee) –  Lake Saint Louis, MOJanuary 27, 2016
Did not feel as if I ever had job security and management has little time away from the office and when away from the office you get calls daily from work.
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Mtm
Customer Service Representative (Former Employee) –  Lake Saint Louis, MOJanuary 21, 2016
I really liked getting into the medical field and learning about the insurance companies. It was great to help people from a different areas of life and teach them how to best use their insurance policy.
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Great People to work with
Call Center Supervisor (Current Employee) –  Madison, WIJanuary 21, 2016
The people I work with make this job worthwhile and enjoyable. Going to work everyday and being around the employees is truly a treat.
Pros
Great people to work with and advancement opportunities
Cons
Healthcare and managmenet
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NIce place to work great support staff
Customer Service Representative (Former Employee) –  Lake Saint Louis, MOJanuary 13, 2016
Decent place to work, supervisors are nice, and very understanding if you have an emergency. Co workers are great to work with really feels like a team environment,
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Good Work Environment & Advancement Opportunities, Tedious Work
Call Center CSR & Scheduler - TEMP (Former Employee) –  Lake Saint Louis, MODecember 31, 2015
Pros: good work environment, pay & advancement opportunities; family cultured & PTO starts day 1. Cons: training & computer systems outdated, Requested time off never approved, in-bound calls makes for a boring tedious job.
Pros
Good Pay & Overtime Opportunities
Cons
Tedious Work
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fast pace enviroment
CSR (Former Employee) –  Jackson, MSDecember 16, 2015
to much favoritism.
learned new jobs
management knew less about the job than the actual workers
hardest part was hours and shift changing
work was easy
Pros
recognition of good work
Cons
favortism gets promotions
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Fun working environment
Claims Adjuster (Current Employee) –  Lake Saint Louis, MONovember 1, 2015
I have learned a lot working with MTM. Everyone is accepting and doesn't make you feel like you aren't welcoming. They offer great opportunities to grow with the company and the management there is excellent. They have a full gym on site as well as bikes you can rent to ride whenever you want. They also are very motivated to being a healthy campus and strive to make all employees happy and healthy.
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Great Coworkers
Customer Service Representative (CSR) (Former Employee) –  Pulaski, VAOctober 17, 2015
This company is a very good company to work for, however there needs to be some changes made as far as some of the companies policies and rules. There is really no consistency which sometimes makes the job more complicated than it needs to be.
Pros
you earn a day of PTO a month (paid time off)
Cons
they do not accept doctor excuses
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Requires skilled, detailed, highly efficient employees.
Call Center Representative/Customer Service (Former Employee) –  MOOctober 4, 2015
Fast work pace, high volume work. Can be rewarding when helping customers. Some weekends required. Must be highly organized. Co-workers and call center managers very helpful with difficulties. Rewards given as earned. 401K and earned time off incentives.
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Worst place I have ever worked. Unprofessional company
Customer Service Representative (Former Employee) –  Brooklyn, NYSeptember 30, 2015
I would never suggest anyone work for mtm. Where do I start? MTM is a company based on favoritism, bias & greed. The job itself was easy. Training- rushed/improper. It gives you the bare minimum to properly perform your dutiies. Quality-you could receive a 100% or a 70% doing exactly the same work with the same insurance plan based on who graded you. A** kissing = "promotion". The people who were promoted to floor support were encouraged to report on csr's & not help csr's. 2 of the 3 floor supports did not like to assist co-workers & had terrible dispositions about helping csr's. Site director - she is rude, low class & unprofessinal. Previous site manager was allowed to resign quietly after making racist remarks. They ask people to do "special projects" because they do not want to pay or hire anyone to fill the needed positions. So they have workers do multiple jobs outside of their job descriptions with lower pay rate. Non-stop calls with no pause. Outdated system(s). Calls would get bumped because incoming calls were to fast for the system to handle. Management would then accuse csr's of hanging up on people therefore resulting in termination & high turnover rate. Management knew this was the case, but used it to fire employees. Management favorites were free to do anything, while others were written up or fired. Favorites would do less work, were paid more & openly praised in front of their peers. Education, experience, professionalism doesn't mean anything. Family members & friends of management were pushed into "special projects" or management assistance roles with  more... minimal or no on-job experience. They made it a point to treat csr's as the lowest class of employee.  less
Pros
Leaving
Cons
Being Hired
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Great Environment
Sales Associate (Current Employee) –  Washington, DCSeptember 23, 2015
Working for AMC is only a good idea if you're in high school. There is no room for growth, no raises, and you'll always be looking for hours. For someone in the adult world with bills etc. this not the place for you to work.
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MTM Allows for growth
CSR (Current Employee) –  Lake Saint Louis, MOSeptember 22, 2015
MTM is a place where if you are looking for opportunities to move up and grow within the company, then this is the place for you!
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Very Stressful Place To Work
Customer Service Rep (Former Employee) –  Ridgeland, MSAugust 31, 2015
Protocols changes alot, manager of call center comes from a cable company & runs the call center very poorly. She has her favorites, when it comes to promotions. The company has not been in MS long & has a very high turnover. People leave because of the strict point system, the stress. The calls are back to back, the people on the phone are very rude. The transportations companies that are contracted with MTM: they are not dependable, they don't pickup scheduled rides or either their late. You have to catch the bad end on the phone because of their lack of responsibility. 👎🏽
Pros
Bonuses
Cons
management is the worst
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Great place to work
Accountant, Capital (Current Employee) –  Lake St. LouisAugust 27, 2015
Great co workers and management. Great overall work environment. Very flexible schedule and great wellness program.
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Experience
Customer Service Representative (Former Employee) –  Houston, TXAugust 18, 2015
It was a great experience. The people are nice,I was also trained great to complete all tasks at work.Management was also nice an they took care of there employees..
Pros
Company was good with Birthdays for each employee.
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Great Place to work
Customer Service (Current Employee) –  Charleston, WVJuly 23, 2015
Great people, great job. It was a fun job and rewarding. Just didn't like having to drive so far anymore that is the only reason i left.
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great hours no weekends
Quality Manager (Current Employee) –  Madison, WIJuly 19, 2015
great hours no weekends pay can be better because you have to do a lot of problem solving. be prepared to be patient callers are mostly very angry and may seem to take it out on you due to things you can't change. transportation is 50 percent dependable and transportation seems unreliable.
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Overall rating

3.5
Based on 96 reviews
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