MedImpact Employee Reviews

Showing all 25 reviews
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Good culture
Senior Implementation Manager (Current Employee) –  San Diego, CAJanuary 26, 2017
MedImpact has a good culture and people are friendly. They also have good benefits. They are loyal to their customers and resolve issues and offer a solution fast.
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Good work life balance.
Senior QA Analyst (Current Employee) –  San Diego, CADecember 22, 2016
Good work life balance.
Good tools and technologies to learn from.
Nice co-workers to work with.

Open culture and managers are accessible for you always.
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Productive
Customer Service Representative (Current Employee) –  Wayne miNovember 21, 2016
Ready to work for you. I love a challenge. Dependable, attentive, observant, flexible and creative. Open availability. I can start as soon as possible.
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Bait and Switch
Customer Service Representative (Current Employee) –  Belleville, MIJuly 26, 2016
Nothing is what it seems here. Co workers are overwhelmed and tired, there is no incentive or appreciation for overworked employees, it feels like jail because EVERY SINGLE THING you do is monitored and timed. No music to help the day go by (unless you are a supervisor or a PA specialist). Even restroom breaks are timed and counted against you. NO job security for contracted employees and very high turnover rate. Literally the most enjoyable part of the job is the coworkers because management doesn't communicate with you at all unless you do something wrong. This company needs to reflect and figure out why the turnover is so high and maybe change some things to make their employees feel more valued no matter if they are full time or contracting...each are EQUALLY important.
Pros
coworkers
Cons
very short breaks, no electronics allowed, no management relationship, feeling expendable everyday
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Pa/customer service tech
Pa/customer service tech (Former Employee) –  Tempe, AZJune 1, 2016
Taking calls from doctors offices and pharmacies for Pa's and overrides. I got a deeper knowledge of how to handle Pa's and overrides. The environment was serious.
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Review
Customer Service Representative (Current Employee) –  Tempe, AZ 85284May 15, 2016
It paid the bills. Not something I enjoy doing nor is it a place where I enjoy being. Laid back, drama free environment, lots of pot lucks and catering. Everyone is helpful and puts in a team effort for the most part.
Pros
pot lucks or catered lunch often, not a LOT of micromanaging
Cons
High call volume, no time between calls (10 seconds) to document
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Medimpact was a great place to work and I learned alot about the heathcare industry
Client Services Business Systems Analyst IV (Former Employee) –  San Diego, CAFebruary 8, 2016
I learned a lot about the health care industry. I worked with both internal and external customers in both technical support and new requirements definition through implementation.
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Great place to work.
Customer Services Representative (Current Employee) –  Tempe, AZNovember 6, 2015
Great place to work. I had a great experience and learned a lot. Huge call center over 500 employees. Great managers and leader all around. Great place to grow.
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Great company
Senior Talent Acquisition Partner (Current Employee) –  San Diego, CANovember 2, 2015
So far the company is great, for being around so long they do have a lot of processes in place but at the same time there is a lot of continuous improvement that can be done and they are open to it.
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Great place to work, interesting work, friendly coworkers, fair compensation
Financial Analyst (Current Employee) –  San Diego, CAAugust 21, 2015
Fun work place with supportive management. An environment where you can learn a lot. Access to a lot of great resources to continue your education. Easy to work and learn from different departments.
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Good company
Project Manager (Current Employee) –  San Diego, CAJuly 14, 2015
This company provides a very comfortable working environment. Tasks are clear with reasonable due dates. The people are experienced and good to work with.

Managers work well with their direct reports and support their decisions.

Every effort is made to update technology in a reasonable time frame.
Pros
New building; comfortable cubicles; free lunches; good benefits
Cons
Compensation is average compared to market
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a great company to work for
client benefit analyst (Current Employee) –  San Diego, CAJune 16, 2015
A challenging position with lots of room to grow and increase your scope of experience in the pharmacy benefit management industry.
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Human Centered Industry mutually profits both workers and clients
QA Software Eng - NE (Current Employee) –  San Diego, CAMay 8, 2015
Working in an FDA regulated industry with eager professionals provides a benefit and stability not seen in consumer software, games and industries whose model relies more many small transactions more than the quality of their service.

It is also very complex due to government regulation and large mass of data required by each state for their many insurers. Balancing complex details, and rewriting legacy documents, and deployment schedules is a daily goal.

Problems do arise, but most Medimpact managers are alert to new ways to improve both the end product and the human processes that maintain and add to the bottom line of all involved.
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No life balance with work
Pharmacy Technician (Former Employee) –  Van Buren Twp. MichiganMarch 7, 2015
You sit in a chair for 8-12 hours a day. Two 15 minute breaks and 1 half hour break. Can't leave the premises and very cold in the building in the summer opposite during the winter. Floor manager is not approachable and comes around once a week to have "employee interaction and pretends she cares". They monitor ALL emails, phone calls and you with cameras in the building.
Make sure you do not get off or pause the phone for a bathroom break. It will be used against you and you will be written up. You have a 5 minute window to clock in. Make sure you are READY to work on the dot your shift starts or... you will be written up for a minute too soon or a minute after.
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Excellent place to work.
Customer Services Representative (Former Employee) –  Poway, CAFebruary 24, 2015
MedImpact is a awesome place to work. The Leadership is dynamic. The atmosphere is energetic and positive. A typical day would be meeting with your team in the morning. We would go over goals and give feedback. We would then go to our desk and began t provide the customers with excellent customer service. I really enjoyed working there.
Pros
Catered lunches/Lots of overtime
Cons
Company outsourced
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Productive and great environment to work.
Customer Service Representative (Former Employee) –  Van Buren Twp, MIOctober 15, 2014
Very fast pace place to work.
Learned several different programs to work on.
Great management team.
Great co workers.
Pros
Free workout gym
Cons
Long lunches, and onsite clinic.
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Customer Care
Customer Care (Former Employee) –  San Diego, CAJune 8, 2014
Customer Care: Adjudicate prescription claims with 100% accuracy. Accept physician & patient request for clinical authorization, eligibility and co-pay-benefit. Excellent organization of various claim records, business alerts and client information.
Pros
gained experience
Cons
temporary positions only
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productive Pharmacy Benefit management
Customer Service Representative (Former Employee) –  Tempe, AZJanuary 13, 2014
MedImpact Is a New pharmacy benefit company. I learned a great deal regarding the insurance and health benefits. The hardest part of the job was that to many hours were required. management is still unorganized. At times it was relieving to be financially stable.
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Great Company
Supervisor (Former Employee) –  Tempe, AZOctober 17, 2013
Will discuss, please see resume.
This was a great place to work with potential.




.
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overriding codes for perscriptions
Mentor 4 (Former Employee) –  San Diego, CAOctober 4, 2013
helping people get their medication. How to talk to people when you tell them they can not have it. The best part was when you could help spmeone
Pros
I loved taking care of Grandma
Cons
she passed away
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Overall rating

3.7
Based on 25 reviews
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Ratings by category

Work/Life Balance
3.2
Compensation/Benefits
3.6
Job Security/Advancement
3.0
Management
2.8
Culture
3.2