The receptionist is often the first person a company’s customers and clients meet or speak to. As well as being the face of a business receptionists are often responsible for a range of administrative tasks.
What does a Receptionist do?
Welcome visitors to a company, answer phone calls which come through to the office, manage meeting room bookings, maintain relationships with suppliers and order supplies for the smooth running of the office in conjunction with the Office Manager.
How did your career progress and what training or requirements do you need?
Training and belief in customer service skills, ability to work autonomously, and a solid work ethic are imperative. Personality attributes such as being polite and quick to act are also a major asset.
Describe a typical day...
A typical day at reception starts with getting the client facing side of the operation up and running. Next comes opening and delivery of mail, meeting room overview and allocation, switchboard operation, minor office management and admin duties such as fault reporting, filing/uploading data and ordering of supplies. Most of the day involves warmly welcoming client and candidates, seeing to their needs, taking them through paperwork and providing refreshments. As a receptionist, you are the go-to person for everyone in the office from the director to the cleaner, and facilitate all sorts of things that all have a big impact on the seamless running of the business!
What is the one piece of advice you would give to someone who wants to get into the field?
My piece of advice is to treat the role of receptionist as a profession. A great receptionist is an asset to a company, and we are often promoted to team administrators, secretarial and sometimes HR, and eventually to office managers. Create and manage your own networks and demonstrate the values of the company and you will be taken seriously and looked after.