MegaPath Employee Reviews in United States

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A Company in Chaos
Voice Project Manager (VPM) (Former Employee) –  Seattle, WAMarch 4, 2016
As I do not want to disparage my former employer I will simply say the issues I faced daily as an employee eventually came to a head. I chose to respect myself and began pursuing a new job. Along the way, I was let go as I no longer fit with the culture.
Pros
Good Co-Workers outside of management
Cons
Poor pay/benefits/daily experience
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Don't expect to make any money
Account Manager (Current Employee) –  CAMarch 1, 2016
Use this job to get some experience and MOVE ON.

Staying here will only make you frustrated. There are systemic company wide issues that give customers no choice to leave.

The compensation plan changes every year, and the quotas only go up making it harder for you to earn what you made the previous year.

This company is rapidly losing customers and losing market share.
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Great place to work
Director of Inside Sales (Current Employee) –  Seattle, WAJuly 19, 2016
I'm a Sales Manager and I've worked at MegaPath for 10 years. I've worked for several companies in a sales capacity over the years.

In my opinion MegaPath is heads above the rest. The culture has went through several changes but still remains the best, employees has the freedom to be themselves, speak their minds to Management, grow within the company, compensation and benefits are competitive.

I've seen several employees leave the company and return. And, Megapath accepts them back with open arms. That's unheard of in this industry.
Pros
Located on the waterfront downtown Seattle and often have fun events for employees
Cons
Traffic near the viaduct
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A very stressful job with amazing co-workers and management
Executive Escalations Specialist (Former Employee) –  Seattle, WAJuly 20, 2016
Every position held was very stressful, but a lot of it was due to the constant changes of the company. Our department was new, and the company had just merged 3 companies together. Not an easy task for anyone.
However, the management listened to their employees. They sat down, asked what the company could do to improve. If an idea was possible, it would be implemented. They weren't afraid to try new things and test them out. And because everyone understood what was happening, everyone was supportive of one another.
Because the department was new, there were opportunities to stand out, and shine. Volunteering for projects to improve your own knowledge and resume. A lot of opportunity for growth. They had offices all over, so there was potential for relocation.
And the managers started out at the bottom. They grew into their position, so they understood the importance of those below them.
Pros
Lots of opportunity, heard often, full benefits, amazing managers and co-workers.
Cons
Very stressful job.
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Fun work environment. Great Benefits.
NOC Support Specialist (Former Employee) –  Austin, TX 78758April 11, 2016
Great team work mentality. Work load was very well balanced and divided up between employees. Most people had a great team work ethic and enjoyed working together in a laid back environment. Compensation was sufficient for the job requirements. Management lacked in drive to assist when needed. Always had to work every holiday but was compensated for it. Interdepartmental job responsibilities always fell on your shoulders even if you had no means to support it. In other words, you were required to ensure the other departments completed their necessary tasks to be able to proceed with resolution for the customer's issues which doesn't make sense when you are just a technical support engineer. Too much emphasis on Business attire.
Pros
Fun work environment. Great benefits.
Cons
Never had holidays off, Management not very helpful, Other departments' responsibilities become your responsibility, Outsourcing jobs.
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Very Relaxed Work Environment
Advanced Services NOC Support Specialist III (Current Employee) –  Austin, TXMarch 30, 2015
The first company to gain PCI compliance. End-to-end VPN management with other managed services offered.

Exposure to all different types of technology and network architectures. MegaPath services 50,000+ end points for enterprise customers alone in the food, retail, government, medical, and educational sectors.

Management will let you know when it is crunch time though they do not regularly micro-manage individuals. Co-workers are friendly and interested in helping all others provide good support.

Things are currently changing per the resent acquisition of MegaPath by GTT. New ticketing systems, new monitoring systems, new company!

The most enjoyable part of the MegaPath culture would probably include their annual interdepartmental ping-pong championships.
Pros
Regular OT, free food on holidays, and often on other days as well
Cons
Difficult to get a raise
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Good launching point into career
Anonymous (Current Employee) –  Meriden, CTNovember 6, 2015
Management is very strict on goals but does not offer assistance in achieving them. High employee turnover. Broken processes and systems.

Good place to jump start a career for short period
Pros
Free lunch at end of month
Cons
Thoughts and ideas go unnoticed
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Great culture, great co-workers, but over-worked and low pay
NOC Specialist III (Current Employee) –  Seattle, WAJune 28, 2016
This company was a great introduction into the tech field. They take people with low to no tech experience and allow them to learn. They stop abruptly with that however and don't care to teach you much beyond basic troubleshooting, albeit a fair bit of it. Cool alternative bosses, and free food & beer sometimes. Low pay and short ceiling however.
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Resources of a larger company but fast moving
Sales Operations Manager (Current Employee) –  Pleasanton, CAJuly 11, 2016
MegaPath as a mid-sized company has the resources and planning mentality of a larger company but decision making and movement of a smaller company. New service introductions, enhancements, new programs offer new revenue potential but also individual growth opportunities. Job movement within the company is common and if you are recognized as a subject matter expert you will be tapped for one of the core teams responsible for representing your function in key strategic initiatives.

At the same time, even though the company has gone through merger and divestiture, which is more commonplace anywhere these days, there is stability. Work life balance is helped by good benefits (for example, not a lot of additional health care premiums passed onto employees these past few years) and managers accustomed to help manage flexibility. Each office has its own culture but when you see employee anniversaries each month, you see evidence of a lot of long-tenured folks loyal to the company.
Pros
Good people, domestic customer base so hours more manageable, resources of mid-sized company, fast to make corrections
Cons
Need to be flexible with changes, more mature industry so no hyper growth expectations, complexity of service delivery model
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A solid company with a bright future
Senior VoIP Customer Trainer (Current Employee) –  PAApril 17, 2016
MagaPath just completed a major organizational restructure. This allows for an improved focus on core products. Management is implementing new employee training to help grow the individual employee's skill set, not only for their current job, but also for their career development into the future.
Pros
Friendly work environment, good benefits, room for growth
Cons
Low pay
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Disorganized, Stressful, Under-Trained, and Over-Worked
Customer Support Engineer (Former Employee) –  Seattle, WAApril 19, 2016
If you enjoy stress and telling customers things they don't want to hear and not being able to actually learn anything except how to be a good robot, then this is the place for you.
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Good place to gain the necessary skills to move on!
Manager (Former Employee) –  Anywhere USA! Go Seahawks!July 2, 2015
Having been through several mergers and acquisitions - it can become a little hectic to work in this particular environment. If you are generally good and productive you can move up in this structure. It is a little about who you know as well. Management can be good but sometimes are very shortsided in departments other than "Voice" . It is really a telecommunications mindset first all others must stand in line. Megapath is going through many changes all the time as the owner likes to grow revenue through acquisition. However the issue is in the transition as the tools and data are not integrated so you have many home grown applications and separate environments that do the same thing. Co-workers are great - mostly smart and talented people. Hardest part of the job is the communication barrier between all management and workers.
Pros
Decent work for decent pay.
Cons
Lack of communication and overall movement. Too many hands in the jar!
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Great environment, flexible times and large responsibility.
Advanced Field Technician (Former Employee) –  Jacksonville, FLOctober 1, 2015
I worked in Megapath for 14 years, a really successful IT company, where we provided internet backbone service, installing and maintaining services from DSL, T-1, OC3 and OC12 plus VOIP. I was in charge of installing and maintaining all equipment on all NE Florida. My typical day would be: Checking my work log and emails, looking for trouble tickets and new installations and a daily conference call. I would dispatch out to either Central Offices, where I would maintain the overall network or follow a problem down the line all the way to a customer and either fix or install new services. The job was satisfying enough to move myself and family to Jacksonville and take over a region that had 6 technicians to be the sole tech for the past 11 years.
Pros
Company provided vehicle, computer, internet and cellphone.
Cons
24/7 on-call
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Fast paced environment
Facilities Manager (Former Employee) –  Pleasanton, CAJanuary 20, 2016
As a broadband company, MegaPath Cloud had to be able to react quickly to market demands and government rulings regarding broadband to continually meet customer needs while serving the business goals.
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Long sevens years of rough seas working the internets
ACT Supervisor (Former Employee) –  Austin, txSeptember 10, 2015
getting pushed to do better than the tools provided, forced to work weekends, had people leave us to go work for others making more than me, the super.....
Cons
weekends, long hours
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small company with large ambitions
Premier Accounts Manager (Former Employee) –  Seattle, WAMay 5, 2015
MegaPath is a result of a merger in 2011 of Speakeasy, COVAD, and MegaPath. I started with Speakeasy in 2010 and they were successful as a VoIP Specialty company.
The merged companies objective was to deliver VoIP, internet broadband and SSL to large and medium size business customers nationwide. They were to be a formidable competitive CLEC.
Unfortunately, after 4 years the merger was not a success and all companies disbanded and were sold off to other companies. I think the passion was there but for whatever reason it didn't make enough money to sustain itself. Good people to work with though.
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Very Poor management
Network Operations Technician Level II (Former Employee) –  Austin, TXJuly 5, 2012
This is a company that has very poor management. Most of the employees are disgruntled, because ideas are not well thought out in this company. There is no room to grow what so ever. Raises are pretty much non-existent. I would not recommend working for this company unless you absolutely have to.
Pros
benefits
Cons
poor management, lack of raises, unprofessional atmosphere
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Disorganized Place
Noc Tier 2 Specialist (Former Employee) –  Austin, TXMay 18, 2015
A typical work day was coming in and enjoying being yelled at by customers. I learned different technologies types, about routes, vip's, vrf's, redbacks, shadow routers. Management is reactive in nature and does not pay a lot of attention to the employees until something blows up in their face. Most of the co-workers played around instead of doing work. The hardest part of the day was doing things that were not in our job description, such as helping other departments with their problems.
Pros
n/a
Cons
n/a
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The pay is decent
Client Account Sales & Business Sales Executive (Former Employee) –  Pleasanton, CAMay 18, 2014
Pros: Base salary, benefits at 90 days, and 401k. The trainers are great the employees are great; and if you are there on the first Thursday of every month wearing the themed tie you get to enjoy Happy Hour with the Executives in the conference room. Pretty cool I guess.

Cons: No one takes accountability for customer issues. Certain managers prefer not to train new hires, micromanage, and scrutinize metrics without proper instructions. If you are out on PTO they will also call you twice a day on each day out of the office; this also includes vacation time. I would not recommend working here.
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Working with Big Cable and Telecom
PC Test Technician/Helpdesk (Former Employee) –  Austin, TXOctober 5, 2015
Was laid off after a corporate take-over - they do not honor their promises. The workplace was alright, it was close to my home, but there were no decorations, and nobody talked to each other - they would just come in, put headphones on and work all day.
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Overall rating

3.2
Based on 52 reviews
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Ratings by category

Work/Life Balance
3.2
Compensation/Benefits
3.3
Job Security/Advancement
2.9
Management
3.0
Culture
3.2