MegaPath Employee Reviews

Found 56 reviews matching the search
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Fun place to work
Billing Analyst (Current Employee) –  Pleasanton, CADecember 15, 2016
A typical day at work consisted of reconciling accounts,improving processes, managing monthly recurring services and problem solving.
I acquired different Technics to use with improving order to cash process.
Management - helpful and very respective.
My coworkers - team players.
The hardest part of my job was getting the company to utilize webinar training verses going to every site for training.
The most enjoyable part of my job was successfully completing task and meeting deadlines.
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Great company, fun enviroment and family friendly.
Enterprise Account Manager (Current Employee) –  Pleasanton, CAOctober 4, 2016
A telecommunication company that offers data, voice, Network & Security and Cloud IT Services. Peers and management are great to work with.
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Good place to work for, requires flexibility and resourcefulness.
Director (Current Employee) –  Los Angeles, CAAugust 5, 2016
MegaPath has very good cadre of employees who are willing to offer help and guidance required. The company's products are quite versatile and it needs constant up keep in internet technologies to service correctly, which is a nice plus. The benefit package is gracious though this comes along with a somewhat smaller paycheck.

The company has seen major organizational changes in the past few years and it has caused the morale among employees to suffer. The management is working on improving the place and are receptive to suggestions.
Pros
Good products, excellent benefits, knowlegeable employees
Cons
Company underwent major changes, can be too fast paced at times.
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Good Compensation
Channel Sales Representative/Account Manager (Former Employee) –  Pleasanton, CAAugust 1, 2016
self manage
Learned About VOIP
Good Management Support
Great Coworkers
Many customer and system issues
Always felt great to Satisfy a customer and make a sale.
Pros
Commissions, Bonuses and spiffs
Cons
Many system issues and customer technical issues/very stressful
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A very stressful job with amazing co-workers and management
Executive Escalations Specialist (Former Employee) –  Seattle, WAJuly 20, 2016
Every position held was very stressful, but a lot of it was due to the constant changes of the company. Our department was new, and the company had just merged 3 companies together. Not an easy task for anyone.
However, the management listened to their employees. They sat down, asked what the company could do to improve. If an idea was possible, it would be implemented. They weren't afraid to try new things and test them out. And because everyone understood what was happening, everyone was supportive of one another.
Because the department was new, there were opportunities to stand out, and shine. Volunteering for projects to improve your own knowledge and resume. A lot of opportunity for growth. They had offices all over, so there was potential for relocation.
And the managers started out at the bottom. They grew into their position, so they understood the importance of those below them.
Pros
Lots of opportunity, heard often, full benefits, amazing managers and co-workers.
Cons
Very stressful job.
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Great place to work
Director of Inside Sales (Current Employee) –  Seattle, WAJuly 19, 2016
I'm a Sales Manager and I've worked at MegaPath for 10 years. I've worked for several companies in a sales capacity over the years.

In my opinion MegaPath is heads above the rest. The culture has went through several changes but still remains the best, employees has the freedom to be themselves, speak their minds to Management, grow within the company, compensation and benefits are competitive.

I've seen several employees leave the company and return. And, Megapath accepts them back with open arms. That's unheard of in this industry.
Pros
Located on the waterfront downtown Seattle and often have fun events for employees
Cons
Traffic near the viaduct
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Resources of a larger company but fast moving
Sales Operations Manager (Current Employee) –  Pleasanton, CAJuly 11, 2016
MegaPath as a mid-sized company has the resources and planning mentality of a larger company but decision making and movement of a smaller company. New service introductions, enhancements, new programs offer new revenue potential but also individual growth opportunities. Job movement within the company is common and if you are recognized as a subject matter expert you will be tapped for one of the core teams responsible for representing your function in key strategic initiatives.

At the same time, even though the company has gone through merger and divestiture, which is more commonplace anywhere these days, there is stability. Work life balance is helped by good benefits (for example, not a lot of additional health care premiums passed onto employees these past few years) and managers accustomed to help manage flexibility. Each office has its own culture but when you see employee anniversaries each month, you see evidence of a lot of long-tenured folks loyal to the company.
Pros
Good people, domestic customer base so hours more manageable, resources of mid-sized company, fast to make corrections
Cons
Need to be flexible with changes, more mature industry so no hyper growth expectations, complexity of service delivery model
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Great culture, great co-workers, but over-worked and low pay
NOC Specialist III (Current Employee) –  Seattle, WAJune 28, 2016
This company was a great introduction into the tech field. They take people with low to no tech experience and allow them to learn. They stop abruptly with that however and don't care to teach you much beyond basic troubleshooting, albeit a fair bit of it. Cool alternative bosses, and free food & beer sometimes. Low pay and short ceiling however.
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Disorganized, Stressful, Under-Trained, and Over-Worked
Customer Support Engineer (Former Employee) –  Seattle, WAApril 19, 2016
If you enjoy stress and telling customers things they don't want to hear and not being able to actually learn anything except how to be a good robot, then this is the place for you.
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A solid company with a bright future
Senior VoIP Customer Trainer (Current Employee) –  PAApril 17, 2016
MagaPath just completed a major organizational restructure. This allows for an improved focus on core products. Management is implementing new employee training to help grow the individual employee's skill set, not only for their current job, but also for their career development into the future.
Pros
Friendly work environment, good benefits, room for growth
Cons
Low pay
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Fun work environment. Great Benefits.
NOC Support Specialist (Former Employee) –  Austin, TX 78758April 11, 2016
Great team work mentality. Work load was very well balanced and divided up between employees. Most people had a great team work ethic and enjoyed working together in a laid back environment. Compensation was sufficient for the job requirements. Management lacked in drive to assist when needed. Always had to work every holiday but was compensated for it. Interdepartmental job responsibilities always fell on your shoulders even if you had no means to support it. In other words, you were required to ensure the other departments completed their necessary tasks to be able to proceed with resolution for the customer's issues which doesn't make sense when you are just a technical support engineer. Too much emphasis on Business attire.
Pros
Fun work environment. Great benefits.
Cons
Never had holidays off, Management not very helpful, Other departments' responsibilities become your responsibility, Outsourcing jobs.
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A Company in Chaos
Voice Project Manager (VPM) (Former Employee) –  Seattle, WAMarch 4, 2016
As I do not want to disparage my former employer I will simply say the issues I faced daily as an employee eventually came to a head. I chose to respect myself and began pursuing a new job. Along the way, I was let go as I no longer fit with the culture.
Pros
Good Co-Workers outside of management
Cons
Poor pay/benefits/daily experience
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Don't expect to make any money
Account Manager (Current Employee) –  CAMarch 1, 2016
Use this job to get some experience and MOVE ON.

Staying here will only make you frustrated. There are systemic company wide issues that give customers no choice to leave.

The compensation plan changes every year, and the quotas only go up making it harder for you to earn what you made the previous year.

This company is rapidly losing customers and losing market share.
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Fast paced environment
Facilities Manager (Former Employee) –  Pleasanton, CAJanuary 20, 2016
As a broadband company, MegaPath Cloud had to be able to react quickly to market demands and government rulings regarding broadband to continually meet customer needs while serving the business goals.
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Good launching point into career
Anonymous (Current Employee) –  Meriden, CTNovember 6, 2015
Management is very strict on goals but does not offer assistance in achieving them. High employee turnover. Broken processes and systems.

Good place to jump start a career for short period
Pros
Free lunch at end of month
Cons
Thoughts and ideas go unnoticed
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Working with Big Cable and Telecom
PC Test Technician/Helpdesk (Former Employee) –  Austin, TXOctober 5, 2015
Was laid off after a corporate take-over - they do not honor their promises. The workplace was alright, it was close to my home, but there were no decorations, and nobody talked to each other - they would just come in, put headphones on and work all day.
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Great environment, flexible times and large responsibility.
Advanced Field Technician (Former Employee) –  Jacksonville, FLOctober 1, 2015
I worked in Megapath for 14 years, a really successful IT company, where we provided internet backbone service, installing and maintaining services from DSL, T-1, OC3 and OC12 plus VOIP. I was in charge of installing and maintaining all equipment on all NE Florida. My typical day would be: Checking my work log and emails, looking for trouble tickets and new installations and a daily conference call. I would dispatch out to either Central Offices, where I would maintain the overall network or follow a problem down the line all the way to a customer and either fix or install new services. The job was satisfying enough to move myself and family to Jacksonville and take over a region that had 6 technicians to be the sole tech for the past 11 years.
Pros
Company provided vehicle, computer, internet and cellphone.
Cons
24/7 on-call
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Long sevens years of rough seas working the internets
ACT Supervisor (Former Employee) –  Austin, txSeptember 10, 2015
getting pushed to do better than the tools provided, forced to work weekends, had people leave us to go work for others making more than me, the super.....
Cons
weekends, long hours
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Good place to gain the necessary skills to move on!
Manager (Former Employee) –  Anywhere USA! Go Seahawks!July 2, 2015
Having been through several mergers and acquisitions - it can become a little hectic to work in this particular environment. If you are generally good and productive you can move up in this structure. It is a little about who you know as well. Management can be good but sometimes are very shortsided in departments other than "Voice" . It is really a telecommunications mindset first all others must stand in line. Megapath is going through many changes all the time as the owner likes to grow revenue through acquisition. However the issue is in the transition as the tools and data are not integrated so you have many home grown applications and separate environments that do the same thing. Co-workers are great - mostly smart and talented people. Hardest part of the job is the communication barrier between all management and workers.
Pros
Decent work for decent pay.
Cons
Lack of communication and overall movement. Too many hands in the jar!
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Fast Growing Start Up Company
Director, Security, Risk and Compliance (Current Employee) –  Austin TXMay 22, 2015
A Fast growing Managed Services Company, It is going through a lot of M & A. and Need to improve process to integrate new companies.
Pros
Reliable Company
Cons
Funding
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Overall rating

3.3
Based on 57 reviews
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Ratings by category

Work/Life Balance
3.3
Compensation/Benefits
3.3
Job Security/Advancement
2.9
Management
3.0
Culture
3.2