MegaPath Employee Reviews

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Enterprise Billing Specialist (Former Employee) –  Pleasanton, CAOctober 5, 2017
Lack of communication from management. The company shows an extensive amount of favoritism among employees and staff. If you were not in the click, you were the outsider. A lot of backstabbing
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Wouldnt recommend
Activations Lead (Former Employee) –  Austin, TXSeptember 30, 2017
Low Pay, bad management, too many vice presidents , no work advancement, or advancement was frowned on. Lay offs were frequent, and layoffs were always around the holidays.
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It was ok.
Knowledge Manager (Former Employee) –  Seattle, WAJune 22, 2017
It was ok. Pretty much the norm for corporations that are not innovating and just keeping business as usual. Some of the middle managers are a little difficult which sabotages the senior leadership and the company. But honestly it's nothing anyone in tech hasn't had to deal with before.
Pros
Seattle office is great location
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Productive and fun workplace
Sales Operator (Former Employee) –  Pleasanton, CAJune 6, 2017
• Answered inbound sales queue calls, classifying caller as new or existing customer
• Route non-sales calls to the appropriate department
• Capture key customer details to establish new records for prospects
• Clean and update existing customer database
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Poor product backed by poor management
Inside Sales Business Accounts (Former Employee) –  Pleasanton, CAMarch 20, 2017
Not a good place to work. People were dishonest in how they presented their accomplishments in order to meet quota and product was continually failing
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Fun place to work
Billing Analyst (Current Employee) –  Pleasanton, CADecember 15, 2016
A typical day at work consisted of reconciling accounts,improving processes, managing monthly recurring services and problem solving.
I acquired different Technics to use with improving order to cash process.
Management - helpful and very respective.
My coworkers - team players.
The hardest part of my job was getting the company to utilize webinar training verses going to every site for training.
The most enjoyable part of my job was successfully completing task and meeting deadlines.
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Great company, fun enviroment and family friendly.
Enterprise Account Manager (Current Employee) –  Pleasanton, CAOctober 4, 2016
A telecommunication company that offers data, voice, Network & Security and Cloud IT Services. Peers and management are great to work with.
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Good place to work for, requires flexibility and resourcefulness.
Director (Current Employee) –  Los Angeles, CAAugust 5, 2016
MegaPath has very good cadre of employees who are willing to offer help and guidance required. The company's products are quite versatile and it needs constant up keep in internet technologies to service correctly, which is a nice plus. The benefit package is gracious though this comes along with a somewhat smaller paycheck.

The company has seen major organizational changes in the past few years and it has caused the morale among employees to suffer. The management is working on improving the place and are receptive to suggestions.
Pros
Good products, excellent benefits, knowlegeable employees
Cons
Company underwent major changes, can be too fast paced at times.
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Good Compensation
Channel Sales Representative/Account Manager (Former Employee) –  Pleasanton, CAAugust 1, 2016
self manage
Learned About VOIP
Good Management Support
Great Coworkers
Many customer and system issues
Always felt great to Satisfy a customer and make a sale.
Pros
Commissions, Bonuses and spiffs
Cons
Many system issues and customer technical issues/very stressful
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A very stressful job with amazing co-workers and management
Executive Escalations Specialist (Former Employee) –  Seattle, WAJuly 20, 2016
Every position held was very stressful, but a lot of it was due to the constant changes of the company. Our department was new, and the company had just merged 3 companies together. Not an easy task for anyone.
However, the management listened to their employees. They sat down, asked what the company could do to improve. If an idea was possible, it would be implemented. They weren't afraid to try new things and test them out. And because everyone understood what was happening, everyone was supportive of one another.
Because the department was new, there were opportunities to stand out, and shine. Volunteering for projects to improve your own knowledge and resume. A lot of opportunity for growth. They had offices all over, so there was potential for relocation.
And the managers started out at the bottom. They grew into their position, so they understood the importance of those below them.
Pros
Lots of opportunity, heard often, full benefits, amazing managers and co-workers.
Cons
Very stressful job.
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Great place to work
Director of Inside Sales (Current Employee) –  Seattle, WAJuly 19, 2016
I'm a Sales Manager and I've worked at MegaPath for 10 years. I've worked for several companies in a sales capacity over the years.

In my opinion MegaPath is heads above the rest. The culture has went through several changes but still remains the best, employees has the freedom to be themselves, speak their minds to Management, grow within the company, compensation and benefits are competitive.

I've seen several employees leave the company and return. And, Megapath accepts them back with open arms. That's unheard of in this industry.
Pros
Located on the waterfront downtown Seattle and often have fun events for employees
Cons
Traffic near the viaduct
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Resources of a larger company but fast moving
Sales Operations Manager (Current Employee) –  Pleasanton, CAJuly 11, 2016
MegaPath as a mid-sized company has the resources and planning mentality of a larger company but decision making and movement of a smaller company. New service introductions, enhancements, new programs offer new revenue potential but also individual growth opportunities. Job movement within the company is common and if you are recognized as a subject matter expert you will be tapped for one of the core teams responsible for representing your function in key strategic initiatives.

At the same time, even though the company has gone through merger and divestiture, which is more commonplace anywhere these days, there is stability. Work life balance is helped by good benefits (for example, not a lot of additional health care premiums passed onto employees these past few years) and managers accustomed to help manage flexibility. Each office has its own culture but when you see employee anniversaries each month, you see evidence of a lot of long-tenured folks loyal to the company.
Pros
Good people, domestic customer base so hours more manageable, resources of mid-sized company, fast to make corrections
Cons
Need to be flexible with changes, more mature industry so no hyper growth expectations, complexity of service delivery model
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Great culture, great co-workers, but over-worked and low pay
NOC Specialist III (Current Employee) –  Seattle, WAJune 28, 2016
This company was a great introduction into the tech field. They take people with low to no tech experience and allow them to learn. They stop abruptly with that however and don't care to teach you much beyond basic troubleshooting, albeit a fair bit of it. Cool alternative bosses, and free food & beer sometimes. Low pay and short ceiling however.
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Disorganized, Stressful, Under-Trained, and Over-Worked
Customer Support Engineer (Former Employee) –  Seattle, WAApril 19, 2016
If you enjoy stress and telling customers things they don't want to hear and not being able to actually learn anything except how to be a good robot, then this is the place for you.
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A solid company with a bright future
Senior VoIP Customer Trainer (Current Employee) –  PAApril 17, 2016
MagaPath just completed a major organizational restructure. This allows for an improved focus on core products. Management is implementing new employee training to help grow the individual employee's skill set, not only for their current job, but also for their career development into the future.
Pros
Friendly work environment, good benefits, room for growth
Cons
Low pay
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Fun work environment. Great Benefits.
NOC Support Specialist (Former Employee) –  Austin, TX 78758April 11, 2016
Great team work mentality. Work load was very well balanced and divided up between employees. Most people had a great team work ethic and enjoyed working together in a laid back environment. Compensation was sufficient for the job requirements. Management lacked in drive to assist when needed. Always had to work every holiday but was compensated for it. Interdepartmental job responsibilities always fell on your shoulders even if you had no means to support it. In other words, you were required to ensure the other departments completed their necessary tasks to be able to proceed with resolution for the customer's issues which doesn't make sense when you are just a technical support engineer. Too much emphasis on Business attire.
Pros
Fun work environment. Great benefits.
Cons
Never had holidays off, Management not very helpful, Other departments' responsibilities become your responsibility, Outsourcing jobs.
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A Company in Chaos
Voice Project Manager (VPM) (Former Employee) –  Seattle, WAMarch 4, 2016
As I do not want to disparage my former employer I will simply say the issues I faced daily as an employee eventually came to a head. I chose to respect myself and began pursuing a new job. Along the way, I was let go as I no longer fit with the culture.
Pros
Good Co-Workers outside of management
Cons
Poor pay/benefits/daily experience
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Don't expect to make any money
Account Manager (Current Employee) –  CAMarch 1, 2016
Use this job to get some experience and MOVE ON.

Staying here will only make you frustrated. There are systemic company wide issues that give customers no choice to leave.

The compensation plan changes every year, and the quotas only go up making it harder for you to earn what you made the previous year.

This company is rapidly losing customers and losing market share.
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Fast paced environment
Facilities Manager (Former Employee) –  Pleasanton, CAJanuary 20, 2016
As a broadband company, MegaPath Cloud had to be able to react quickly to market demands and government rulings regarding broadband to continually meet customer needs while serving the business goals.
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Good launching point into career
Anonymous (Current Employee) –  Meriden, CTNovember 6, 2015
Management is very strict on goals but does not offer assistance in achieving them. High employee turnover. Broken processes and systems.

Good place to jump start a career for short period
Pros
Free lunch at end of month
Cons
Thoughts and ideas go unnoticed
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Overall rating

3.2
Based on 62 reviews
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Ratings by category

Work/Life Balance
3.2
Compensation/Benefits
3.3
Job Security/Advancement
2.8
Management
2.9
Culture
3.1