Pros: weekly pay schedule, benefits, opportunity for advancement
Cons: being in such a crammed area with several people trying to multitask at once
A typical day at work usually consist getting all EPS and computers up and running, emptying trash cans, stocking supplies, and stocking cash drawers. Upon opening, there is usually a line at the pick up and drop off windows (sometimes the drive thru also) so I begin to assist customers as needed, and on my down time there I usually go to the counting station, do return to stock, or unpack and scan in the shipments from our Central Fill Office. We rotate stations every 2 hours (Will Calls 1 & 2, Fill Station, Primary Processor, Secondary Processor, and Drive Thru). The duties I just performed are Will Calls 1 & 2, Fill Station and Drive Thru.
From there I usually go to Fill Station where I count and verify medications. At times I am required to partial the meds because of shortage in stock, at which time I am required to figure enough dosage for a 5 day supply. If NDCs don't match I have to make the proper changes using the computer system. I also answer the phone and assist customers, doctors, insurance companies and medical facilities as needed.
After my 2 hours there I go to Secondary Processor and begin to process prescriptions, communicate with insurance companies, customers and medical facilities to verify medications, dosages and instructions. I scan in prescriptions and match the proper NDCs.
Finally I return to either Will Call 1 or 2 or Drive Thru and end my shift there.
During a normal shift team work and communication are essential to doing our jobs to the best of our ability to satisfy the customers. Management is always near by to assist as needed, and supervise.
The hardest part of this job can sometimes be dealing with difficult personalities, and the most enjoyable part of this job is knowing at the end of the day I have helped someone, some family get through a rough time.