There's good, bad and ugly
MENTAL HEALTH COUNSELOR (Current Employee) – New York, NY – September 4, 2017
It's a good starting job for recent graduates. Serving anyone in crisis and/or in need of support in NYC is worthwhile. You get to learn and develop crisis intervention/assessment skills. Colleagues are supportive and it's almost a privilege to work with such nice colleagues. Option to work remotely.
However, there isn't much room to grow and no raises/bonuses. Management continuously monitors everything counselors do during their shifts, to catch every mistake counselors make, even very minimal mistakes. It's partly understandable as sometimes it could be a matter of life and death! Most counselors get evaluated biweekly or at least monthly on what they say and did not say during calls, whether they took your breaks/lunch on time or not. Management always emphasizes to plan your vacation and time off in advance, but 90% of the time you request for time-off, they deny and ask to find coverage or swap shift with someone else. For several different, good and bad reasons, there is an extremely high rate of turnover.
Management should be transparent with where the funding they receive from the city government goes, instead of them (management) always promoting each other. Typical non-profit org tactics.
4 weeks paid vacation, accepts new grads
Low pay, No raises/bonuses