Customer Service Representative (CSR)
MenuDrive - Carlisle, PA

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Customer Service Representative We are looking for a Customer Service Representative to join our dynamic team and grow our software products. This position requires a strong communicator with 1+ years experience in Customer Service who will serve customers by providing and resolving product and service information. Some duties of this position include:

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Resolves product or service problems by clarifying the customer's feedback; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Provides timely and accurate sales forecasts and activity reports
  • Prepares product or service reports by collecting and analyzing customer information.

Qualifications:

  • 1-3 years of experience in customer service.
  • Worked in a restaurant before (a plus).
  • Knowledge of commonly-used internet and computer concepts.
  • Strong professional written and oral communication skills.
  • Ability to utilize effective selling skills.
  • Desire to learn and find ways to improve the company