Customer Service Representative (Former Employee) – Melbourne, FL – April 5, 2016
Worked here for 3 years in customer service . No raises. No bonuses. No positives. The entire company knew via the owner and his dumb blonde assistant is that "you are and always will be replaceable". A big "show" is put on for customers but the company had (and still has) a revolving door for employees. Salespeople were always being cheated out of their hard earned commissions. I know I worked too many 14 hour days without a break to remember...with never a thank you. Your family was considered irrelevant and personal time was severely frowned upon! Such a pity! Hard working people continue to leave for companies that show even the smallest amount of appreciation.
Was close to home
No wage increases, unappreciative mgmt, long hours, no breaks...etc!
A nice place to work and build a career in the automotive industry.
Detail Manager (Current Employee) – Buffalo, NY – March 15, 2016
Mercedes Benz of Buffalo is full of good people who genuinely care about their jobs. The department that I managed was run lean which is necessary in todays competitive atmosphere but it would lead to some stressful moments. The upper management was supportive and understanding to most situations. The hardest part of the job was a combination of two things. Maintaining the highest level of quality during peak busy times of the year and balancing the working manager aspect of my job. Ironically, this was the most enjoyable part of the job. Controlling chaos and reaching productivity goals would always feel good at the end of the day.
Driver/Porter (Former Employee) – Plano, TX – January 25, 2016
Is a great job if you are young and in school. But do not expect a raise so easily. Raises are a myth in this company. The best job here would probably be a shuttle driver in my opinion. You get to drive a Mercedes outside the dealership doing all sorts of deliveries without anybody watching over your shoulder. You truly feel free and as long as you are a safe and responsible driver, this job is what you want if you want to join the Mercedes crew. Atleast for starters.
Production Worker (Current Employee) – Vance, AL – January 29, 2016
I work in the paint shop on the assembly line in the sealer department. The job is great but it's just not where I want to be for a career. I enjoy helping others and working with other people to help others and I'm not doing so at this time. The hardest part of this job would be the hours which is night shift and I would say the most enjoyable part is the pay/benefits but I've realized money isn't everything. I'd rather have a job I love to do instead of going in to work daily just for the money.
Sales Consultant (Current Employee) – Scottsdale, AZ – February 28, 2016
Typical work day starts at 8:30 am and usually ends about 6-7pm. Usually the start of the day is getting appointments in order, performing followup calls and sending out thank you cards for the clients of the previous day while keeping a lookout for clients coming in. Afternoons are filled with inventory walks, mingling with service clients, meetings, and phone calls, again while keeping a lookout for clients coming in. If and when we happen to get a customer looking to purchase a car, it starts off with the interview to get a feel of what the customer needs are, a test drive of a car or two, and then the road to the sale. Toward the end of the day is a recap on the days business, last minute phone calls to clients who have already purchased cars, and referral calls. The hardest part of the job which I've learned is the compensation has been geared toward management and owners and not the front line sales that create the revenue. It's tough to justify selling a $122,000 car, spend hours, days, even weeks working on the sale to get a check for $250 minus taxes and insurance. We have a great group of employees that work well together so it makes the day pass a little bit easier. We work on keeping each other upbeat and positive during our downtime and inventory walks.
Sales Associate (Former Employee) – Pleasanton, CA – March 20, 2016
The company always was putting an effort to continually improve and move forward in the market place. Always extending their facility for community yearly events.Instilling in you to be proud to work for Mercedes Benz and Mercedes Benz of Pleasanton. I enjoyed the work environment, the product and the people. The most demanding part of the job is to exceed management expectations with their incomplete understanding of the frustration sales people go through to sell a vehicle.Exceeding customer expectations was demanding and a very sensitive issue.
This position required a lot of standing outside, waiting for "ups". Meet and greet customers, provide information and demonstration drives. Gathering trade information, negotiating and securing the sale. This was a difficult environment for a new sales guide as there are other sales personnel with 20-30 years tenure. This being low volume store, many customers remain loyal to their chosen sales person thus making it hard for new hires to secure their own customers. The sales floor was crowded as well. Being a commission only situation, it was not easy to make an appropriate wage when you are paid a percentage of the front end gross and new cars were almost always sold at invoice so a "flat" was paid per car.
a nice lunch provided on Saturdays, likable staff and co-workers
long hours and lack of compensation, lack of management assistance at start of new job
Specialist (Former Employee) – Atlanta, GA – September 12, 2016
Poor leadership and tremendous "us versus them" conflict following move from New Jersey. Coaching never happened in my department and there were more than a few instances where they were complaining about the "kids from Atlanta" with no productive action.
Very hierarchical and process-driven environment with little chance to innovate or be visible below Department Manager level, and less ownership or motivation to work together between departments below that.
Some departments have downright toxic cultures, despite the occasional motivational e-mail that was written by a consulting firm.
Benefits greatly reduced with move. Employee lease program is a profit center for MB Financial and costs as much as retail. Not easy with salary cuts.
Office is poorly located, and parking at Wal-Mart is pretty brutal.
Internet Manager and Lease Manager (Former Employee) – Hoffman Estates, IL – March 1, 2016
I really enjoyed the management and the people that I worked with. We all worked together and had support from ever angle. I would come into work make my calls send out my emails. Contact leads or work on leads with the manager, set up appointments. When I had a customer coming in I would have the vehicle ready and sometimes the paperwork so the customer wasn't waiting to long. I always tried to meet the needs of the clients needs, which probably was the hardest part. But at the end of the day everything always worked out.
Accounts Receivable Clerk (Former Employee) – Manhattan, NY – June 15, 2016
A typical day at Mercedes is busy making sure that customers needs are meet. Even in the accounting department when processing customers invoices the customer would ask us to explain what they are being charge for and with the best of our knowledge we explain or we would ask for a service adviser. I also learn to reconcile,research invoice, problem solve and do bank deposit in a timely fashion while taking care of customers. The co-workers were like a second family and management was fair and would go above and beyond to satisfy the customers as well as employees needs. My enjoyable part of the job is building relationship with the customers that they remember your name and how you help service their needs.
Great place to get your feet wet, and possibly pursue a career.
Appointment Coordinator (Current Employee) – Pittsburgh, PA – March 23, 2016
Mercedes Benz of Pittsburgh is a great place to work. The opportunities are fantastic. If your young you won't see a job that compensates you like this place. The employees are generous, down to earth, and caring. Management isn't perfect, but that comes with growing pains of a business. Overall I'd recommend working there.
Loved the job. Was only 2 miles from my house. Nice atmosphere.
Customer Service Rep (Former Employee) – Foothill Ranch, CA – August 10, 2016
I really liked the job. Did several different jobs each day, so the job never got boring. Very busy all day so the day went quick. Loved being around the new cars and driving them. Was very disappointed when they contracted out my job to a vendor. Was only two weeks away from finishing my 3 month probation period.
Close to my house. Busy all day so day goes by quick.
My only con was losing my job to a vendor company.
Mercedes of Walnut Creek is a Sonic Automotive Store
Sales Associate (Current Employee) – Walnut Creek, CA – May 3, 2016
They flood the floor, & don't event realize that the decisions they are making will eventually hurt the dealer, the brand, & the customer experience, in general you have to have at least 3-5 years experience just to be considered at a high-line store. Currently this store is flooded with inexperienced sales people barely out of high school, trying to help Clients that are way out of their league. Clients with an average income of around $180K+ a year..... it requires a different level of customer service. Wouldn't recommend a job here if you have any talent.
Parts Puller (Former Employee) – Houston, TX – September 7, 2016
I had to check inventory and then restock the parts that were returned or unused from the previous day including labeling the parts and putting them into correct location. I pulled all parts for the auto repairs for the day. I got along with all my coworkers as we all worked as a team. Did not have to deal with anything that was extremely hard. I enjoy working and learning new things.
Assembler for a Temp Service (Former Employee) – Vance, AL – January 6, 2016
Enjoyed the time that I worked there as a Temp. But I was ready to become a full-time member which takes a long time. By me being older, it was time to look for a fulfilling career. Typical day at work would be to go to the team center to have our meeting with the Supervisor to discuss productivity from the previous day before. Go check the rotation schedule so that we can relieve that person and be productive.
Good place to work, enjoyed the atmosphere with the people I worked with.
Healthcare not too good as far as being a temp, long time to get hired on as a full time member
Co-workers were pleasant to work with, managers were supportive and trusting, each day in the office was busy and each day on the field was different, lots of travel, work-life balance was a challenge.
Service Technician (Former Employee) – Wilmington, DE – April 14, 2016
Keeps equipment available for use by inspecting and testing vehicles; completing preventive maintenance such as, engine tune-ups, oil changes, tire rotation and changes, wheel balancing, replacing filters.Maintains vehicle functional condition by listening to operator complaints; conducting inspections; repairing engine failures; repairing mechanical and electrical systems malfunctions; replacing parts and components; repairing body damage.Verifies vehicle serviceability by conducting test drives; adjusting controls and systems.Complies with state vehicle requirements by testing engine, safety, and combustion control standards
A typical day at work would be come in, everyone say hello, come by my office ask politely if they needed something. Helped me find things and people when needed. manager would come by and check on me daily to see how things were going. My co workers were the salesmen at the dealership. They would come by and talk to me daily. There was no hard part to this job. The most enjoyable part is that it would be really quiet the last hour of the shift.
They provided catered Thanksgiving Dinner
There was not anything I did not like about the job.
Car Porter (Former Employee) – Georgetown, TX – June 9, 2016
clock in, and get right to work no room for slowness it is a very fast paced job. I learned that to get ahead in a company you need to start at the bottom and work ur way up even if you don't like the people u work with. co workers were alright there were no hard parts of the job except running when u couldn't run and the enjoyable part of the job was meeting new and interesting people everyday. and driving high end cars.