Mercer Employer Reviews

*Call center environment --Answered calls and made outbound phone calls throughout the day.
*Learned retirement plans --pension, 401k, trading mutual funds over recorded phone lines.
*Customer service based.
*Co-workers were very helpful, and always there when you needed assistance.
*Management was cost-cut driven. High turnover with employees.

Mercer was once competitive in their benefits packages in order to retain top level talent, but currently they have cut most if not all of the benefits. They offer overtime for poor management decisions so get ready to work long hours and understand that, that is your only benefit from the job. You will learn many hard lessons that unfortunately due – more... to no on board training you will have to learn the hard way. Was once a good place to learn with many talented individuals now it seems to be just treading water. – less

Mercer is a very fun and supportive place to work. The greatest thing about Mercer is the way they incorporate work/life balance.

Managed Health & Welfare Programs including all project work.

Great environment to work in. I learn more about pension and the importance of it. Management is awesome when an employee provide suggestions they take them into consideration and put the ideas in action

Lots of client interface with large companies.

Learned more about the Consulting Industry.

I worked with 40 individuals of all levels of executives and managed to understand what each person would expect of me on a daily bases.

Not having much personal time with family and friends.

The most I enjoyed about this company was how to look at different – more... projects and have the knowledge to know how to complete with all the skills and ability I have to offer. – less

Typical day is taking about 50-65 calls a day inbound in reference to pensions. Ive learned alot about retirement plans and different types of pensions. I love all of my co-workers we really look out for each other.
The worse thing about the current job is there is constant change. Its, either your shift time, or the clients you take. Sometimes you – more... get out on a new client without any training nor the correct systems needed to do well with the client. – less

Mercer is a global consulting leader in talent, health, retirement and investments. I am a Benefits Administrator (Claims Executive) under the Health and Benefits department. I handle self-funded (Medical and Flex) claims.

Mercer is a nice place to work in. I am lucky because my colleagues, immediate supervisors and managers are friendly and helpful. – more... Even though we have different cultures, beliefs and grew up from different parts of the world, we always understand and respect each other.

The most challenging part of being a benefits administrator is handling complaints, dissapointed queries and issues from clients, which includes the employees and HR personnel. There will be times that you really need to exert a lot of effort and time to handle such; however, from these challenges, I learn to become more mature in handling my work and also grow to become more professional.

I enjoy every part of my current job. I am satisfied and thankful for the opportunity given to me. Each and every single day is a learning process, and I am eager to strive more and work harder as time goes by. I always do my best in any task(s) given to me, and I am happy that they are being recognized well. – less

it was ok i just moved around alot to much one week you get 40 hr then the next 10

An overall great place to work. Corporate culture nurtured team building and interdepartmental interactions.

Too many calls, not enough help. You get yelled at all day by callers. Supervisors never back you up and point out everything you did wrong. No room to advance unless you suck up. Working in this job gave me a nervous breakdown.

GREAT CO KEPT VERY BUSY AT DIFF JOBS THROUGHOUT METRO PHX AREA. MAINLY I WAS A BELLY DUMP DRIVER.

A normal day at work would be me coming in signing into my phone and systems on the computer. Taking inbound calls on health and benefit/ pension issues or processing health and benefit enrollments along with pension kit request. We also made outbound calls on requested issues that could not be handled same day. We receive stats throughout the day which – more... helps with time management on calls and how to work your calls. My co-workers are very friendly and helpful always willing to lend a help in hand if they could. The hardest part. of the job is feedback from the manager in which we get twice a month on errors made, improvement needed, and nothing positive really just critical for improvement. The most enjoyable part. of the job was lunchtime sitting enjoying time with my co-workers talking over changes in the company, where we want to go in the company and our personal lives. . – less

This company is a good company but they allow the technical support supervisor to abuse her employees. It is a totally unprofessional environment.

Not ideal unless you are a workaholic. The people are great. Managers are flexible. Career advancement difficult. They hire from outside.

I learned alot from Mercer when it comes to Health Benefits. I do feel as though there was a disconnection with guidance or leadership. This is a place where you learn on your own.

Great environment to gain experience. Overtime is always available if not expected. Casual work environment.

The training and experience with the first 2 months. But the job loses it's allure very quickly when you see that you are chained to your desk and doing work that requires little skills.

Expect long days and you get paid for OT but thats it

Need better On Board training and it gives you a setting up to fail affitude

The learning environment is exceptional, as are the employees you work with. It is a demanding field, which can be extremely rewarding.