Help Desk Rep (Former Employee) – spokane, valley – November 3, 2016
I answered technical questions for credit card machines. If there was an issue with the card reader or any number of issues. I learned all there was need to know about credit card machines and credit card processing. The best part of all my jobs have been my co workers, Helping others is the best part of my job, The hardest part of the job was working two day shifts and two graveyard shifts a week. the changing in schedule to that extent was a definite challenge,
Senior Financial Analyst (Former Employee) – Redwood Shores, CA – August 16, 2017
Challenging environment due to constant changes in the payment processing world. As changes occurred, price structure would need to be updated and Technology Group would need to be adjusted/created online application. Finance would have to modify the settlement process on the fly to safeguard that all transactions are captured. I enjoyed Interacting with Technology, Account Setup and Sales to develop online application practices. Helping customers/partners with analyzing profitability practices on their merchants accounts was nice.
Vice President, Business Development (Former Employee) – Remotely in Alabama – May 2, 2014
Worked remotely for four years Trained myself in Federal Contracting and was successful in being awarded Federal Merchant contracts Relationships with co-workers were through emails and phone calls and was excellent Hardest part of the job was when travel to large volume merchants and Federal clients was scaled back to no-travel. Most enjoyable part of the job was my clients
non face-to-face visits to Federal and large volume clients
Merchant e- Solutions gave me great flexibility on how to handle my account retention team. I came up with my own policies and procedures which eventually gave me a rentention rate of average 93% with my lowest being 89%