A typical day consists of 400-600 cold calls a day. Most calls end in a hang-up, often with offensive language.
I learned that my nature to be of service comes through in my calls. I treat my calls like family and friends, even the offensive ones. I even hear a double take from some. They don't expect me to be nice.
Management was thoughtful, helpful and very understanding. They went out of their way to support my other needs and responsibilities with scheduling conflicts and needed time-off.
Co-workers were the ones that made the job. The atmosphere is key to productivity in this situation. It helps to be able to laugh off the bad calls.
The hardest part of the job was the bad calls. Even though you realize that it isn't personal, the rejections and expletives, build like a residue leading to burnout.
The most enjoyable part was the office atmosphere. Laughing with co-workers. Genuinely enjoying each others successful calls, and acknowledging good sales approaches.
I lasted a full year when my company relocated and I wasn't able to handle the 3 hour commute each day. Also I was about burned out as well.