Customer Service Representative (Former Employee) – Boston, MA – February 9, 2015
The dynamic that has been created within that company was a very questionable one. Unfortunately the only way to get up the ladder is to know someone in management. There were many employees that were hired by relatives that have previously been hired. This made it difficult to focus on the job and what the overall objective was.
free lunches and beer on fridays
did not empathize with mothers, management played favoritism towards "special" employees
Merchantwarehouse a great entry level sales company
Senior Account Executive (Current Employee) – Boston, MA – September 24, 2012
A typical day is selling merchant processing services and products to various merchants in the U.S. We would have to take on inbound calls and pre applications that were filled out by merchants looking for information on setting up an account. We would have to do cost comparisons, pitch and advertise the proper products for our merchants. We have to start the call and finish the whole sales cycle on getting products and services shipped to our merchants.
I have learned much on inbound sales. As an account executive you learn how to build relationships with your customers. We also were trained on the terminals and point of sale systems. The hardest part of the job was all the newer companies that had tough pricing and free equipment they would offer merchants. It was difficult task to beat many deals with all the free services and products that were out in the industry. Another hard part of the job are the monthly goals we have to maintain. Our numbers are based off previous years of deals the company closed with new business. Those numbers are very difficult to obtain with all the new competition we are going against.
I will say the friends and company values I always enjoyed. It is a very close knit company with a great staff. That is one thing I can say I really enjoy.
free lunches, company parties, golfing events, company cruise
long days, commission only company, some of the products and pricing was out of date, to much competition with other processing companies.
Account Executive (Current Employee) – Boston, MA – June 15, 2014
Typical day for a sales executive at merchant warehouse is calling merchants throughout the the day obtained from online marketing campaigns. You basically learn the merchant services industry which is a tough, cut throat industry where you constantly argue basis points and pennies with people who ultimately don't process much. The company is definitely an industry leader, yet payments are an industry ripe for disruption in general, MW has a lot of solid partners that range from Point of Sale providers to software companies, franchises, e-commerce platforms and MLM companies. Private equity came into the company and tightened the purse strings, drastically changing how salespeople are compensated, reducing guaranteed money. Overall, a decent sales department, management are all very good people and down to earth.
Client Service Representative (Current Employee) – Boston, MA – September 10, 2012
They are losing alot of business fast due to their competitors and their little mistakes that could have been avoided that costs their merchants so much money causing them to cancel lots and lots of accounts. These mistakes are continous which is upseting and time consuming to the merchant which ends up in account cancellation. There rates are very misleading and dishonest like a bad cars sales men nothing about the company is clean cut and straight to the point except for the salary. I wouldnt process with them honestly if I was a merchant. I see them in major debt within significant job lost the next 5-10 years
Senior Account Executive (Former Employee) – boston – August 18, 2012
company provides a lot of fun activities for the employees, such as concerts, etc. Values that are talked about, are not shown once a merchant signs up. Overall atmosphere in the office is not good, and management tries to cover this up with free alcohol on Friday's. I came to work not drink, if I want a drink, I can spend $20 on cheap beer myself.
events and parties
unorganized management, changes daily to system, false information given
A dynamic technology driven merchant service platform.
Vice President of Finance and Administration (Current Employee) – Boston, MA – June 11, 2013
An entrepreneurial firm that is using technology to change the way the merchant service space interacts with consumers and retailers. This firm values competent and driven leaders who want to make a difference. An engaging environment with high growth and all the challenges that go with such rapid growth.
Account Executive (Former Employee) – Boston, MA – January 12, 2015
Knowing everything I know now I would never have worked for the company. The sales department is a revolving door, turnover is extremely high and there is a complete lack of transparency with what is being sold and what's actually delivered.
Account Manager (Former Employee) – Boston, MA – July 8, 2012
very good learning experience coming out of college. solid training, good work environment. the changing of compensation plans was a downside. loved the location and most of the team were solid performers.
Account Executive (Current Employee) – Boston, MA – June 19, 2012
Fun place to work, making a lot of money right out of school. Great sales training to give you the tools to be the best sales person you can. Commission based, which isn't for everyone. Some good months some bad.