Mercury Insurance Group Employer Reviews

I loved it, I recommend everyone start their Insurance career there.

I really enjoyed the workplace. The company is great for job security and benefits. Employees felt very happy. The hardest part of the job was when 500 employees got laid off. I learned a lot about filing, faxing, mailing letters, managing multiple lines.

As a personal auto underwriter, I was focused on details. Upon review of applications, it is crucial to verify all aspects for eligibility and correct premium. At Mercury, all co-workers are extremely professional as well as management.

Worked for this company for 4 years. They underwent 2 HUGE layoffs while I was there. The past few years bonuses have been reduced to a few measly bucks. If all that wasn't bad enough---management plays favorites (HR is unresponsive). They also want to nickel and dime everyone when it comes to their claims, so you end up with a lot of irate customers- – more... from no fault of your own. – less

A typical work day would be fast paced and always busy. I like it because it made our day go by fast. Learn customer services over the phone. Hardest part of the job is that you had to make call quota each of your shifts.The most enjoyable part of the job was the your got to make your own hours.

I enjoyed working there. I was able to advance through promotions. Great bosses and benefits.

I work the early shift with one other person, so it was important for me to know how to handle all of the duties of the call center.

I have learned how to utilize the ITIL system and got my first ITIL certification, which was a requirement.

Management was working behind the scenes but was always good at making sure the support agents were up-to-date – more... with any updates and changes.

The hardest part of this job is the amount of knowledge a person must know between the different departments in the company and where to send the incidents to be resolved.

We have a lot of company wide events and departmental celebrations. – less

Great co-workers. Had lots of fun working here, and lots of possible openings.

-Preparation of Insurance Agent mail for mail clerks to process and to process Insurance Policies to Insured parties in a timely manner.
-Management is fair with in company policy.
-I get along well with co-workers and we function as a team to complete daily tasks in a timely fashion.
-The long hours of standing on your feet is the hardest part of the – more... job.
-The enjoyable part of the job is the comradery amongst co-workers and the feeling of being a family. – less

A typical day at work consists of processing applications, endorsements, as wells as training/ handling agents. Having come from the agency side of the insurance field, I have learned the inner workings of the company side. Management does not appreciate feedback, does not work on improving moral, and does give their employees enough credit. Employees – more... are constantly being micro managed. Employees do not feel appreciated and most of the time are not applauded for their efforts. The hardest part of the job is the morale in the office. I adore my agents and enjoy the underwriting activities. I have worked very hard to encourage agents to write with us, that previously had not before. Something I am very proud of. – less

quality company that cared very much for their customers, not as much for their employees. 2 major layoffs in the last 3 years. Job security was always an issue because you never knew when the next round of layoffs may take place. Co-workers morale is low, and due to the layoffs, the company has very little, if any, room for movement. Customer service – more... was priority #1, as it should be. – less

Structured nationwide company. Provided job security and advancement. Team environment.

Very good company to work for, management team was very good and appreciative.

Mercury is a great place to work. I was promoted quickly and have always gotten along well with my co-workers, neighbors, supervisors and manager.

I loved my job but, was constantly fearful that I would get laid off (which I did). There is no loyalty at this company no matter how hard you worked, always on time, or not a lot of time off. Training was not complete.

I have no complaints. I enjoyed my work while employed with Mercury. The employee incentives were a lot of fun! Got my first Ipod that way. The pay was fair for the amount of work required with my position.

I loved working for Mercury Insurance. This was the best job I have ever had. I loved the people and the job itself. I found my career while I was working here. Mercury is a good company to work for.

I worked at Mercury for 5 1/2 years. Had some ups and downs with the company as they would always throw employees under the bus in order to satisfy any customer. Overall, they are a good company, but they are loosing a lot of money because they pay out claims that should not be paid. Within two years, they had to lay off 600 employees. I would recommend – more... this job only for people who are not looking to make it a career, as they would lay off anybody to keep the business above water. – less