Great benefits, company cares about its employees.
Appraisal Specialist (Former Employee) – Brea, CA – June 19, 2015
8-5 work schedule with many opportunities for overtime. You learn a lot about the car insurance industry. Management is readily available. Great atmosphere and co-workers. The appraisal specialist position is demanding and stressful. Must be well organized and able to multi-task.
Claims Examiner (Current Employee) – Rancho Cucamonga, CA – March 4, 2016
not good. The company only cares about numbers, not it's employees.
The company expects you to hit your "goals" every year but doesnt tell you what your "goals" are until February or March. However you are still expected to him them for Jan, Feb, March even though you didnt know what they were/are.
Was very pleased to learn and understand the auto insurance world.
Subrogation Specialist I (Current Employee) – Rancho Cucamonga, CA – December 19, 2012
A typical day at work involves working five new files per day and working on your current files and answering any messages from any third party insurance company, customer or lawyer. I learned more about liability, deductible and insurance rates which we all have to know about and very good for my personal life. Management is excellent and they help you with any questions you have. The hardest part of the jobs is timing, there is a million things to be done but also the more work the better job security. The most enjoyable part of the job is working with great co-workers of all ages gender and nationality. Its a great place to work.
Claims Adjuster (Former Employee) – San Diego, CA – August 18, 2015
Typically handled ~30 incoming phone calls per day. Learned discipline. Management varied. Co-workers were educated and kind. Hardest part of the job was getting ready to approach complicated claims. Most enjoyable part of the job was resolving real issues in a fair manner.
Software Developer (Former Employee) – Brea, ca – February 25, 2013
Good company. Mercury is quite the mix of nationalities, as people who have immigrated from all over the world work there, so, the net effect is that of a washing out of the corporate culture. Management can be trying when dealing in such a scenario as some could not speak English well which effects relationships with co-workers. The flip side is you experience work ethics from around the world and meet many interesting people, not to give a negative tone as most were very nice people.
fair with time off, salary compensation.
not recognizing skill sets of employees, no culture, favoritism for select employees.
Claims Adjuster (Former Employee) – Brea, CA – December 11, 2015
I would not recommend this job to anyone. I am a strong believer in hard work and doing everything it takes to get the job done and then some, but this would not even come close to any of their expectations. Sorry.
Subrogation Specialist I (Former Employee) – Brea, CA – July 22, 2013
Mercury Insurance provided a number of opportunities for advancement and education. When originally hired, I knew virtually nothing about auto insurance. I learned quite a bit about the industry and enjoyed my work at-large.
The only negative I can think of is about the level of communication between departments. Customers were often told one thing by claims that contradicted procedure of another department.
advancement opportunities, competitive salary and benefits
Customer Service Representative I (Former Employee) – San Antonio, Texas – November 26, 2014
There was not a lot of motivation coming from management when it came to progressing and promotion opportunities. Overall it was a decent place to work. The building was not cleaned well enough, employees had major issues with allergies and sickness due to vents not being cleaned properly, bathrooms not cleaned properly, rarely ever vacuumed. The only thing any of us saw regularly was the trash being dumped from our cubicles every night.
Senior Claims Specialist (Former Employee) – Richmond, VA – May 27, 2015
I worked there for 8 yeas and have found this company as one that cares for their employees. There have been layoffs but always compensated over and above with severance packages. I am sad I was one of the laid off but I am grateful for my time there! Totally a top notch company!
Great pay and benefits. family atmosphere ( in the Richmond, VA office)
Casualty Claims Adjuster (Former Employee) – Anaheim, CA – October 7, 2015
Supportive staff and quality was valued far greater than quantity. Company provided all the necessary tools to grow and encouraged continued education and learning, further development of adjusting skills.
Underwriter (Current Employee) – New Jersey – June 28, 2012
A typical day at work consists of processing applications, endorsements, as wells as training/ handling agents. Having come from the agency side of the insurance field, I have learned the inner workings of the company side. Management does not appreciate feedback, does not work on improving moral, and does give their employees enough credit. Employees are constantly being micro managed. Employees do not feel appreciated and most of the time are not applauded for their efforts. The hardest part of the job is the morale in the office. I adore my agents and enjoy the underwriting activities. I have worked very hard to encourage agents to write with us, that previously had not before. Something I am very proud of.
benefits, salary, relationships that have developed with agents
Subrogation (Former Employee) – Latham, NY – May 20, 2013
A typical day at work consisted of sitting in a cubicle and sharing common office equipment. There was no training when I started. I had a great supervisor and liked all of my co-workers. The hardest part of the job was not having the proper systems and tools needed to perform my job to the best of my ability. The most enjoyable part of the job was being allowed to work in a relaxed work setting. The communication between the Corporate Office and the Branch Offices was extremely poor and delayed. If you were not working out of the California office, you were an afterthought.
very relaxed work enviornment, casual dress.
poor commication between management, very limited opportunity for advancement, unhealthy work enviornment.
Claims (Former Employee) – Rancho – December 2, 2013
The company is not a fair or secure position. The company allows the "you scratch my back" motto in the companies benefit. The company allows managers to self appoint micro management and let's them do what they want, even if it goes against the company rules. Then if bring it up, they will find ways to release you to avoid a whistle blowing law suit. They create a hostile and stressful environment and all they say is "it's job security". The sad thing is that the CEO/Hr dept and the owner is aware of how horrible the employees are treated and don't do anything about it. They pay less then other companies at least $10k a year less and are given work of a work load and just says oh well..... Don't apply or work there !!!!!!