Technical Support (Former Employee) – Durango, CO – September 24, 2015
I thoroughly enjoyed my time at Mercury Payment Systems. The work was not excessively demanding, but presented a unique challenge on a day-to-day basis that left me feeling satisfied with my work. Tons of opportunities for advancement within the company. Management was friendly, approachable, and handled any issues that needed to be addressed professionally. Co-workers were fantastic and it felt like a family at work.
They also provided an excellent life/work balance and it was clear employee morale was a priority. Decent breaks and manageable hours, company lunches, company picnics and events/parties where food and drink would be provided, and plenty of recognition for hard work.
On the downside, the Inbound Customer Support seemed to have a higher workload and it was a more stressful environment, but they were still some of the friendliest people I've ever worked with.
Good management, Company Events (Parties, picnics, free lunches, etc), Unique and Challenging Work, Solid Benefits, Paid Time Off
Cranky Customers, Compensation is below national average
Sales Operations Coordinator (Former Employee) – Denver, CO – April 15, 2015
I liked working for the company. The people in my department were enjoyable to work with. I go back to read about the Mercury from time to time. I wonder how things might be different if they didn't merge with another credit card processor.
Sales (Former Employee) – Denver, CO – September 15, 2014
Used to be a great company when the Katz brothers were involved. They brought in a bunch of non-mercury folk to help with a potential IPO (eventually was bought privately) who ripped every bit of culture and positive energy out of this company.
Employees are leaving by the handful and management doesn't seem to care. But why should they, they cashed in their stock options and thats all that matters.
Regional Sales Coordinator / Account Manager (Former Employee) – Durango, CO – April 17, 2014
Mercury was a very employee oriented company. They served everyone lunch or breakfast once a month and always gave Christmas bonuses.
I enjoyed being able to work from home a few days a week.
Really enjoyed the people I worked with, we were more like family.
Typical work day was always busy with a variety of duties, assisting merchants, dealers and working closely with numerous departments to ensure merchants and dealers were set up, enrolled and processing. Worked with dealers to grow their business and assist with obtaining more business, answering commission questions and assisting their merchants with any processing or business issues.
Customer Service Agent (Former Employee) – Durango, CO – March 23, 2014
This job was really enjoyable because everyday was different and I was always learning something new. They provide an individual warm welcome to every new employee. My favorite part of the day was providing a portal walk through so the merchant could get logged into there account on our website.
Management was terrific and was always there to lend a hand or there when you needed them. They all worked towards helping you with your goals or advancing to the next level. All the co workers were enthusiastic and always willing to give a hand. There were lots of perks and awards for every occasions.
The hardest part of the job was learning the different point of sale systems and processing terminals and how to troubleshoot them.
Monthly lunches, Christmas party and allotted work time to volunteer for non profit organizations
Observing and learning from wonderful team members to further my skills.
Provided Quality Customer Service (Former Employee) – Durango, CO – January 1, 2014
Typical day = 9-5 What I learned depends on the job. Although they are transferable to many types of jobs requiring soft skill ability. Management= none Co-Workers = Get along fine in a team envirroment as well as working with little supervision. I do extremely well whatever the task . Hardest Part of Job(s) - example- Hospital setting very sad when patients pass. Enjoyable part of job= getting a job well done in the time frame expected.
Merchant Account Specialist Support (Former Employee) – Durango, CO – June 13, 2013
Mercury is a fast paced fast growing credit card company, as such it comes with its fair share of growing pains. In my 7 1/2 year tenure I was able to see Mercury move up in the ranks of credit card processors to become one of the top processors in the nation. Mercury has a lot to offer the right people in a small community.
sales executive (Former Employee) – durango/denver – May 18, 2013
What they do to their merchant base is awful. So many rates and fee increases, 4 and 5x a month to just one merchant account. Data security fees and regulatory fees and you name it fees are everywhere on merchant's credit card statements. I once had another processor say that when they go up against Mercury it is like Christmas day with all the increases they show the merchant. What once was a respectable company is now just greedy.
located in Durango
stress, overworked, angry customers, angry partners, leadership, no heart
Customer Service (Former Employee) – Durango, CO – April 25, 2013
Company is fast-growing, has a successful business model that is slowly being grafted by competition. They prefer to hire new or less experienced people to keep pay scale low, while promoting "Durango Discount"- IE- quality of life in small CO town. Durango cost of living is closer to Denver, CO (337 mi away) than Farmington, NM (50 mi away). Promoted-from-within managers can "make or break" you, lack true innovation or experience in leadership. Company is extremely sales-driven, makes an enormous profit which is nether reported, because they are privately held, nor shared with employees, who are pushed to do more and more the longer they are there. Good corporate learning experience for someone who is just starting out.
Network Administrator III (Former Employee) – Durango, CO – April 5, 2013
It was a great experience to work for a company in the Financial services sector. Mostly a sales driving organization, and the cheaper the ship the better. Fast growth has resulted in inexperienced management and bad employee retention. Feel valued by peers, but not by management.
Lead Merchant Accounting Specialist (Current Employee) – Denver, CO – March 26, 2013
The company is growing very fast. I spend my days creating reports to monitor department fee losses for management as well as tracking work progress of the department/individuals on the team I lead and coach. I also create and work processes related to the department.
i have very productive work days. i enjoy working with my colleges.
director i report to inc. other managers have left the company.
Would rather not disclose (Current Employee) – Durango, CO – March 3, 2013
I've worked for Mercury for a few years and they are having some struggles as a growing company. Pay is good to start, but raises are few and far between ( if you even think that 3% is worth your time... ) and completely up to management/executives that don't "know" what you do/take on... on a regular basis. Promotions are also slim... They would rather hire outside the company than give anyone a chance to excel. Reviews are only done after the first of the year.. Never when your personal year happens. Also no 60 day or 90 day reviews to start. The culture used to be the main reason to join this company, but it is dwindling fast!
good benefits, but this is changing next year
raises, appreciation, constant changes, large turnover
Exceptional company to work for with great people.
Inbound Customer Service Agent (Former Employee) – Durango, CO – July 31, 2012
I enjoyed working with all my coworkers including mgr, admin, and executives.
Typical day was answering phones and assisting merchants with processing credit card transactions. Creating tickets on their own programs. Used many different ones. Had one for answering calls-Cisco, one for looking up info on merchant accounts and creating tickets for each call-CRM, one for verify settlements of transactions to their bank accounts-Global payments, and outlook for emailing. Learned the above programs and more about credit card processing in general. Hardest part of the job at times was staying busy when calls were not coming in, so I would go into the open queue to find tickets or email request to assist merchants that way. Most enjoyable was interacting with merchants that were having a good day, and being able to assist a caller completely on that call. Knowing that I helped them was rewarding for me.
free lunches each month, great coworkers, mgrs, etc.
the job would not be as challenging once i had learned and understood all my training, i was ready to move up, but there werent any other departments with this company that interested me enough, the pay was good, but raises wouldnt happen when i think they should