Exceptional company to work for with great people.
Pros: free lunches each month, great coworkers, mgrs, etc.
Cons: the job would not be as challenging once i had learned and understood all my training, i was ready to move up, but there werent any other departments with this company that interested me enough, the pay was good, but raises wouldnt happen when i think they should
I enjoyed working with all my coworkers including mgr, admin, and executives.
Typical day was answering phones and assisting merchants with processing credit card transactions. Creating tickets on their own programs. Used many different ones. Had one for answering calls-Cisco, one for looking up info on merchant accounts and creating tickets for each call-CRM, one for verify settlements of transactions to their bank accounts-Global payments, and outlook for emailing.
Learned the above programs and more about credit card processing in general.
Hardest part of the job at times was staying busy when calls were not coming in, so I would go into the open queue to find tickets or email request to assist merchants that way.
Most enjoyable was interacting with merchants that were having a good day, and being able to assist a caller completely on that call.
Knowing that I helped them was rewarding for me.