Mercury Payment Systems Employer Reviews

What they do to their merchant base is awful. So many rates and fee increases, 4 and 5x a month to just one merchant account. Data security fees and regulatory fees and you name it fees are everywhere on merchant's credit card statements. I once had another processor say that when they go up against Mercury it is like Christmas day with all the increases – more... they show the merchant. What once was a respectable company is now just greedy. – less

Company is fast-growing, has a successful business model that is slowly being grafted by competition.
They prefer to hire new or less experienced people to keep pay scale low, while promoting "Durango Discount"- IE- quality of life in small CO town.
Durango cost of living is closer to Denver, CO (337 mi away) than Farmington, NM (50 mi away).
Promoted-from-within – more... managers can "make or break" you, lack true innovation or experience in leadership.
Company is extremely sales-driven, makes an enormous profit which is nether reported, because they are privately held, nor shared with employees, who are pushed to do more and more the longer they are there.
Good corporate learning experience for someone who is just starting out. – less

It was a great experience to work for a company in the Financial services sector. Mostly a sales driving organization, and the cheaper the ship the better. Fast growth has resulted in inexperienced management and bad employee retention. Feel valued by peers, but not by management.

The company is growing very fast. I spend my days creating reports to monitor department fee losses for management as well as tracking work progress of the department/individuals on the team I lead and coach. I also create and work processes related to the department.

I've worked for Mercury for a few years and they are having some struggles as a growing company. Pay is good to start, but raises are few and far between ( if you even think that 3% is worth your time... ) and completely up to management/executives that don't "know" what you do/take on... on a regular basis. Promotions are also slim... They would rather – more... hire outside the company than give anyone a chance to excel. Reviews are only done after the first of the year.. Never when your personal year happens. Also no 60 day or 90 day reviews to start. The culture used to be the main reason to join this company, but it is dwindling fast! – less

I enjoyed working with all my coworkers including mgr, admin, and executives.

Typical day was answering phones and assisting merchants with processing credit card transactions. Creating tickets on their own programs. Used many different ones. Had one for answering calls-Cisco, one for looking up info on merchant accounts and creating tickets for each – more... call-CRM, one for verify settlements of transactions to their bank accounts-Global payments, and outlook for emailing.
Learned the above programs and more about credit card processing in general.
Hardest part of the job at times was staying busy when calls were not coming in, so I would go into the open queue to find tickets or email request to assist merchants that way.
Most enjoyable was interacting with merchants that were having a good day, and being able to assist a caller completely on that call.
Knowing that I helped them was rewarding for me. – less

The management which brought this company to where it is now has done an excellent job and should be commended. Now they need to change and redevelop themselves or get out of the way.
Hopefully the VC will make changes at the head and they will make the necessary changes to propel them to the next stage.

Being on the Strategic Sales team for less than allowed me to work with the business development and national business development and see the importance of building relationships with multiple tiers of the business relationship. I worked with franchisors and franchisees to grow the national account business. I confidently excuded Mercury Payment Systems – more... values and took the time to educate the merchants I touched about the specific business landscape they are entering into. – less