A typical day at work is filled with phone calls from the billing departments, from a variety of managed care organizations. A typical day at work includes the door bell ringing, the emergency room calling, the mobile team dropping off voluntary consumers, and the police dropping off consumers for an involuntary evaluation or a voluntary evaluation. The day includes focusing on the constant changes within the fragmented healthcare plans. A typical day includes spending hours trying to sort through, or figure out who manages someone healthcare plan. A typical day includes teaching the software used to verify insurance, gathering consumers medical records when they have the correct credentials. I can go on and on, but I will stop here.
I have learned how to multitask effectively, and stay focus.
The hardest part of the job is the fragmented structures, and keeping up with unrealistic agendas that are put in place that at times create confusion and disagreements. The hardest part of the job is to bridge the gap between the top down approach, and the bottom up approach for a better workflow.
The most enjoyable part of the job involves helping those who needs help.