I worked as a service excellence specialist in mason, OH and it was the worst job ever. The patients that call in can never be helped because mercy is so behind with faxes and mail. It seemed like management was more worried about how many calls were received in a day over more then actually helping. Patients, attorney's, or whoever is requesting information would wait months and months before they ever received what they made a request for. I was hired to work 8 to 4:30 but after a month my hours changed, the training is HORRIBLE, the staff isn't helpful at all with helping new employees, it's like you go to training for a week then get on the phones alone the following week. I received a bill for a drug test and vaccines that I had to get prior to employment that wasn't suppose to be my responsibility. My child was added to insurance and I was charged for it when he wasn't suppose to be on my insurance. When I received my final pay check they went back and took money from my bank account without a warning and over drew my account. This company is horrible and I wouldn't recommend working there. The only good thing about the job is the pay.
short breaks, unorganized, not helpful, horrible insurance, poor training