The patient care workers at Mercy Health system at their Harvard and Lake Geneva facilities are among the most wonderful, caring, hard working, dedicated people I have had the privilege of knowing. The goal is truly to deliver exceptional patient care and be the best advocate to the patients that we, as care givers, can possibly be. Like any health system today it has become a business and is about making money. This is done by looking closely at staff vs patient ratio, having some departments that are not staff 24 hours a day and have to leave early based on census, mine included. This is the hardest part of my job. Having to leave when I now that I can be utilized in other capacities, especially when some departments are overwhelmed. Not to mention the loss in hours and therefore pay for not being able to stay and work my FTE. The most enjoyable part of my job is watching every coworker do their best to meet every need each patient has and do it with a smile on their face. It warms my heart to know I work with such amazing people. I've learned so much from them about my job and myself. I also enjoy our daily interdepartmental meeting to discuss all patients. It's gives a great overview of what is happening with our patients and provides input on each patient from several departments (physician, nursing, respiratory, PT, pharmacy, Social Workers, etc). It's a great time to work thru and discuss approaches with difficult cases.