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27 reviews

Mercy Employer Reviews

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Compensation/Benefits
Management
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Do not work as a PCT on the 5th floor
Patient Care Technician (Former Employee), Washington, MO – May 14, 2013
Be careful when applying as a PCT on the 5th floor. The ER, 6th and 7th floor's are okay. 75% of the RN's that work there are very rude and treat you horribly. The other PCT's that work there are snide and hateful. Other than that it's okay. The pay isn't great. I did not think the pay was enough for the maltreatment I endured.
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Productive and Educational place to work
Patient Care Associate (Former Employee), Creve Coeur, MO – May 12, 2013
Pros: interesting and exciting
Cons: pay rate
I was able to learn however feedback from this employer was not great. The benefits were average but they did offer them which was plus. The job that I did at this employer was worth more than the offered pay rate which is why I ended employment.
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was one of the best places to work
Breast Care Specialist (Former Employee), 195 Fore river prkwy – May 8, 2013
Pros: wonderful doctors to work with, managment was always there, a great place to work
Cons: laid off
I was in charge of medical records, would pull charts for the day prep them to make sure all the information the doctor needed was in the charts. Was also in charge of mammogram films and to make sure there were there for patients appointment. Also answered phones,scheduled appts, as well as fax machine and checking in patients. Would also float to – more... different departments if they ever needed help. – less
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Mercy is a very family oreinted place to work
NST Nursing Support Tech. (Current Employee), Baltimore, MD – April 30, 2013
Pros: helping my pts
Cons: pay
I work on the Med Surg Tele Unit and it is very demanding, I have learned a tremendous amount of medical knowledge and how to trouble shoot many things. The mangers are the best two ladies I have ever worked for. My co-workers are great the make you feel welcome and helpful. The hardest part of the job is working 12 hours shifts and having 14 pts which – more... out of your 14 pts there are at least 4 to 8 at a time that are assist and totals. I don't feel that it is very safe for the pts nor myself.
The most enjoyable part of my job is knowing that I have done the best job I could ever done and for my pts to look up at me and say thank you, also that I have made their day much better. I think that is the best reward there is. – less
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answer phones
Patient Account Coordinator (Former Employee), North Liberty, IA – April 10, 2013
busy place, answering phones entering demographics, making appoitnments
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worst managment ever
medical records (Former Employee), st. louis – April 7, 2013
Pros: i loved my job.
Cons: unless you want to be taken back to high school days with cliques. poor management
I worked in Medical records I quit cause I was harrassed and bullied by the management I was not the only one. If you are not a friend of manager or supervisor you will not be promoted. They treat you like a moron. And when you complain to Human Resources it comes back to you three fold. Several former and present employees have found out including – more... me.
Again its not only mediacal records housekeeping food service and other departments are the same. Management doesn't have to abide by Mercy Values. – less
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DO NOT WORK FOR ENVIROMENTAL SERVICES!
EVS Tech II (Former Employee), Missouri – April 5, 2013
Pros: its a job
Cons: awful management
The management was awful! I couldnt believe how i was treated daily, they never let you get off work on time, they are rude, they could care less about you they just want you to work you butt off while they sit at a desk. They are nice to you at first and then they start being rude, they lie and say you cant transfer for a year when its only 6 months – more... but they will just deny your request of transfer..... just a warning. – less
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Great Staff
Nurse Practitioner (Former Employee), Springfield, MO – March 27, 2013
Pros: benefits
Good place to be, great place to work. Good benefits, supportive of staff.
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Regional Business Office
Business Office Specialist (Former Employee), Missouri – March 21, 2013
Pros: they do have some amazing contracted physicians
Cons: no real pay for performance/structured career development, not a competitive wage
I was hired on to Mercy as part of an expansion of their business office. When I accepted the offer, I was quoted several dollars more an hour (St. Louis corporate rate) only to be told, along with everyone else, that actually that wasn't right and we'd all be making a minimum of $2.00 less per hour. On our first eval, we were given 0.02 raises for – more... the year. I like to stick with a company, but I didn't last a year there. I left for a different job with another company. The pay increase alone I got would have taken me over 7 years to earn there of making maximum raises (we were told 0.25/year was the best we could hope for). I tried multiple times to talk about career development with my manager and got nowhere. Within a year at the other company, I was promoted and am making substantially more than I was there. I know some people have great experiences, and I don't think they're a horrible company, but I qualified for hospital bill reduction because they paid me below the national poverty level. So, for wages and advancement, I'd say look elsewhere. – less
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Worst company I've ever worked for
RN (Former Employee), Oklahoma City, OK – March 12, 2013
Pros: nice doctors
Cons: salary, insurance, hr
Red flags popped up from the time I applied for a job at Mercy. It takes forever for someone to call you for an interview, and then it takes forever to get a job offer. Try calling anyone in HR for anything and you're wasting your time. Nobody knows how to answer the phone and they've never heard of returning messages. The only way I could ever get – more... ahold of someone was to call 20 times a day and hope that one time they'd pick up the phone. They're also terrible about processing any employee paperwork that needs to be taken care of in order for you to do your job.

For being a company that prides itself in its expert employees, they sure don't want to pay a decent wage for those experts. They absolutely will not negotiate salary, and it's the lowest offer I've ever received from any hospital I've worked at. The insurance is terrible as well. The premiums aren't too bad, but you'll more than make up for it if you ever have to make an appointment for anything. There is always some extra charge that always seems to be tacked on that isn't covered by insurance when it should be. The free wellness exams aren't actually free because of this, and that is even if you go to one of their preferred physicians. Don't expect to get a prescription card either because they seem to forget to mail that out. Instead, you must call the insurance company and get the policy number to give to the pharmacy.

Mercy doesn't care at all about providing quality patient care. Their only concern is having warm bodies that can hopefully do the job. They are always short staffed, and instead of hiring the appropriate number of employees, they just wear the employees they've got too thin.

Mercy brags about its ministry to new employees, but that is all a joke too. The only thing they care about is the cash flowing in, but then they'll poor mouth like they have no money. They also brag in orientation that they don't waste money on advertising. Instead, they put that money back into the hospital for improvements. Turn on the TV though and you'll see more Mercy advertisements than any other hospital in the area.

The only positive thing Mercy has going for itself is that there are some really nice doctors that work there. They are very great to work with. As with any hospital though, there are the rude ones as well. – less
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Love working for Mercy!
Project Specialist (Current Employee), I cover Arkansas and Missouri – February 17, 2013
Pros: great culture
Cons: unknown
I love working for Mercy and it has been a Godsend to me and my family! My team is great and the clinics, providers and everyone in between that I work with have all been great and also seem to enjoy working for Mercy as well!
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clinic nurse
nurse (Former Employee), okc – January 9, 2013
Pros: mu coworkers
Cons: pay, and manager
Worst job no one follows what they are supposedly about my office manager was horrible she always had some smart remarks to make about how things were going yet on company time she was running her errands on paid time.... Pay was horible I got an excellent evaluation yet only a 10 cent raise, I would hate to see what I would have got for doing horrible. – more... I was excited at first but give it a few months and you'll see the truth. Oh and they always fix your time card if you have any overtime in the clinic. I was very disappointed. – less
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Be Cautious.
Staff (Former Employee), Arkansas – December 29, 2012
Pros: days off
Cons: drama
Departmental senstive. Poor management. Unethical behaviors. Mercy Standards and policies are adjusted for some and enforced for others.
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Too much control by managerial staff
physician (Former Employee), St Louis.Mercy Clinic – December 10, 2012
Physicians input is never taken seriously,completely managed by administration.
Can never recieve incentives/bonus even though monthly productivity keeps climbing high.
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Worst job ever
FST (Current Employee), SPRINGFIELD,MO – October 28, 2012
Pros: pay, some coworkers
Cons: everything else
I work in the kitchen and our management is the worst I've ever seen. The turnover is outrageous. I've been trying to transfer out for some time but can't get an interview. The rest of the hospital treats the kitchen and environmental services like scumbags. I have enough education and work experience to qualify for several positions but because I work – more... in the kitchen plus I don't know anyone in the other departments, I don't have a way to get in. It's all who you know not what you know. Every day is constant frustration: people call in constantly, always short staffed and no support from management. The only reason I stay is because I haven't been able to find another job. I've given up on transferring. Now I just want out. – less
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amateurish
staff (Current Employee), okc – October 25, 2012
Pros: calm. low volume. easy
Cons: amature hour, big dreams no clue how to implement
I have worked at many hospitals throughout the country. Mercy okc ranks among the lower end. Management is unprepared and most have just waited/fell into the leadership position.

The ICU RNs frighten me. Most have no clue what's going on hence most don't do proper hand-offs. They help transport, then just bolt. No ownership for the patient.

Cafeteria – more... is the poorest excuse for food i have seen. It is cheap so i guess that's a pass

Right now they are in the middle of getting stroke certification and the nun's are handing the network over. I hear things were different when they were in charge. Now its just a business.

The values are there on the surface, but that's as deep as it goes... – less
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good benefits
security (Former Employee), OKC – September 24, 2012
Pros: benefits, pay
Cons: management, hr
Until the current manager finally retires, I discourage anyone from applying for security. Lazy, liar, back stabber, are a few words to describe this individual. Retired law enforcement that has been getting by with his big words and sweet talking while collecting his PD pension. While his department officers deal with limited training, lack of support, – more... and a limited budget. The department was once an incredible place to work until Mr. Personality came in and turned it upside down. No room for advancement, unless you are former law enforcement, or an individual that likes to kiss behind. – less
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security – May 14, 2013

Totally agree with this review, the current management of security will fire you if you do not stroke his ego. He walks around and flatters all department managers and they BUY it, so when his staff makes complaints to the higher ups they are ignored. Mercy is run by men who have no self worth. SEEK EMPLOYMENT ELSEWHERE. Security Management are a bunch of bullies who think people that work hard make them look bad! NO leadership qualities!!!

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Exciting and fast paced
Phlebotomist/Registar (Current Employee), Lorain, OH – September 22, 2012
Pros: free lunch, job security
Cons: pay wage
I typicially draw and order 30 to 50 patients a day.
I learned alot abouth the different test we run and why we run them.
I have a good working relationship with my management team and my co-workers.
The hardest part of my job is trying not to get to attached to patients.
The most enjoyable part of my job is patient interaction.
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Food Service Tech 1/ Cafeteria
Food Service Tech 1 (Former Employee), Memorial, Oklahoma – September 20, 2012
Pros: free lunches, easy pay
Cons: rude attitudes, short breaks, 30 minute lunces.
Mercy is a decent place to work for, but the attitudes could use some adjustments. Stay far away from the Cafeteria, some of the co-workers are ignorant, and the supervisor likes to entertain them. He will purposely try to exploit and and make an example out of you, even if you remain humble and do all of your work. Stay away from the Cafeteria.
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Telephone Triage
Nurse on Call (Current Employee), Springfield, MO – September 10, 2012
Cons: sweatshop
Stay far away from this position. The nurses are not allowed to take dinner breaks and if they do it is only for a few minutes. The office is a sweatshop and now is expanding to St Louis but the St Louis nurses keep quitting due to the bad working conditions. Stay far away! If there were more jobs available we would not be working for this manager but – more... there are little choices these days.
Management should listen to the nurses. – less
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Autie – September 24, 2012

I am currently working as a Telephone Triage nurse at Mercy. And what a blessing it has been! It has allowed me to spend more time with my family by working weekends only. It has expanded my knowledge base and renewed my faith in nursing. The manager is awesome in that she does not micro-manage her team. Telephone triaging is cutting edge and the management team here is always searching for ways to bring our services to a wider population. I am truly excited about where the future of telephone traige is heading.

TKPE – September 24, 2012

Mercy is a great place to work and telephone triage is the best of the best. The triage service at Mercy lets me use my nursing skills and continue to learn. The people we work with are all helpful and compassionate. This, truly, is the best job I have had in many, many years

PattiT – September 24, 2012

This Is by far the best job to have. Where else can you work from home, do your 8 or 12 hours and be done? We voted in this department to do without the structured lunch/ dinner break, we still have breaks, but as adults, we are responsible enough to eat and then work at the same time. How many floor nurses don't even get a break due to the acuity of their staff and end up working 8.5 hours? Obviously this person is a disgruntled employee who should be looking at one of the 100's of other nursing jobs that Mercy offers. As far as the St Louis Nurses go, we just hired 3 new nurses and have many more interested. Nurse on Call is a very specialized form of nursing and is not a good fit for everyone. I think the employee who is complaining should do herself and our team a favor and find another job, more suited for her. As for me, I love my job and so glad that I am part of this team!

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About Mercy

Mercy Corps helps people in the world's toughest places turn the crises of natural disaster, poverty and conflict into opportunities – Read more