Merge Healthcare Employee Reviews in United States

Found 17 reviews matching the search
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Good company benefits but management and training pitiful
Technical Support (Current Employee) –  Daytona Beach, FLJanuary 14, 2016
Never worked in call center environment, so it could be better than most. Not enough hours in the day to help people with software that was either poorly written or poorly tested. Training was pitiful - a definite "thrown to the wolves environment". Management is confrontational. Morale low - probably due to being reminded constantly of things that weren't done or could've been done better as opposed to noting all of the things for which people had gone the extra mile.
Pros
Good, inexpensive benefits. Food catered in.
Cons
Poor training, micro-managed, negative atmosphere
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Nice place to work
Project Manager II (Sr. Project Manager) (Former Employee) –  Morrisville, NCAugust 25, 2015
Sales and Project Management is one and the same. Busy environment. No security, not the best managment. Could use restructuring.
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Fast paced, growing company, and ping pong as well !
Director Clinical Specialties R&D (Former Employee) –  Hartland, WIAugust 17, 2015
Attacking the market in cloud Medical image storage and retrieval and vendor neutral archiving. Leading the market with several best in KLAS products. Products are chaining quickly to expand access to anywhere/anytime.
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Stressful Environment
Technical Support Analyst (Former Employee) –  Hartland, WIAugust 2, 2015
Typical day consisted of troubleshooting issues for end users. I got hands on experience but not so much training. Management was a joke, they are quick to smile in your face but are not willing to address any questions your may have. Don't even bother asking co-workers for assistances for as they are quick to run to the managers and directors quickly to report that you're asking too many questions. The hardest part of this job is trying to do your job efficiently without the resources or training. When it is requested, you just get the run around and nothing is resolved. The most enjoyable part of the day is when you ask for assistance, and your best response is look in your notes, It's kind of hard to look at your notes when you're already struggling with the workflow because there were no formal training and you're just expected to know it. Unprofessional work atmosphere.
Pros
Hour lunch
Cons
Working with a bunch of coworkers that aren't team players
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A privately held company, fun and family orientated/atmosphere.
Director, Production Operations (Current Employee) –  San Diego, CAMay 10, 2015
Merge Healthcare is formally DR Systems. Acquisition took place Feb./2015. Worked 12 yrs. for DR Systems as Director, Production Operations.
- Every day was a productive work day; it seemed no day was the same, constant variety each day (steady production runs, service issues, regulatory concerns, configuration management activities...etc). Looked forward to tackling these opportunities/challenges each day. Very process driven company, which is good.
- Since it's a smaller company, must be quick to respond and adapt to change, all activities have high visibility at all levels of management.
- Throughout my 12 yrs. the Sr. (C level) Management team provided solid support and is the reason I was originally was drawn to this organization.
- Co-workers/colleagues were easy to work with, very supportive. My subordinates were well trained and very efficient. Low turnover rate in my Operations department.
- Toughest part of my job was NOT having all the necessary electronic s/w tools to support every day functions and reporting. A lack of an ERP and inventory control system hampered things, but we were still able to execute at a high and accurate level.
- The job was enjoyable due to the variety of tasks each day, closeness of employees, holiday parties, department picnics all supported by management and used as a morale boost.
Pros
Great work environment, small building and family atmosphere feeling.
Cons
Lack of electronic tools (no ERP, inventory ctl., ...etc) to help make job more efficient.
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Enjoyable people, high activity climate
Senior RFP Specialist (Former Employee) –  Chicago, ILFebruary 25, 2015
Room for growth and learning. Able to follow own good ideas. Pink ponk table, pranksters, group lunches, regular quarterly meetings.
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Good market - operationally sound - interesting product offerings
Senior Vice President (Current Employee) –  Chicgo ILDecember 23, 2014
Merge Healthcare is a healthcare IT company focused on enterprise medical imaging and interoperability. The company is run lean and always looking for ways to increase its operational efficiencies. The company has a number of sites around North America.
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Great 3rd Shift Experience
Global Support Specialist (Current Employee) –  Morrisville, NCMay 3, 2014
As a Global Support Specialist, I worked from Midnight to 8AM fielding emails, phone calls and chat sessions (often simultaneously) from medical professionals around the world. It was interesting to work with IT, R&D, nurses and physicians using our software to conduct clinical trials. Governed by strict company adherence to HIPAA regulations and 21 CFR Part 11, I enjoyed troubleshooting access problems, connectivity issues and general how-to inquiries. Great support from other team members (at shift change only) and management was truly supportive of training endeavors and security concerns. Despite elevated turnaround, this has been a wonderful experience and a perfect introduction to Healthcare IT.
Pros
freedom of 3rd shift, support from mgmt, competitive salary
Cons
below average medical/dental coverage, lack of shift coverage
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Good room for growth and advancement.
Tech Support (Former Employee) –  hartland, wisconsinOctober 13, 2013
This company helped invent DICOM. No better place on earth to learn about DICOM/RIS/PACS.
Pros
leader in the healthcare it world
Cons
location - middle of nowhere
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Management is horrible.
PACS Support Analyst (Former Employee) –  Daytona Beach, FLSeptember 27, 2013
My greatly enjoyed working at Merge, but management as far as my department was horrible. Management does not care about their employees. There is a very large problem of favoritism within this company. Beware.
Cons
horrible management
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Productive helping clients with their issues
Technical Support Analyst (Former Employee) –  Daytona Beach, FLJuly 31, 2013
Inbound and outbound calls, first call resolution, creating cases for issues that are called in. Goal was for first call resolution. Cases that were not first call resolutions would be forwarded to other departments. Worked with a team that was very hard working and detail oriented. The hardest part of the job was being layed off. The most enjoyable part of the job was assisting our customers and resolving their issues.
Pros
health care, pto, hours, salary
Cons
being layed off
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Fast paced environment
Project Manager (Former Employee) –  Raleigh, NCJuly 29, 2013
Direction changes every week, much like a startup. Challenging environment that keeps you on your toes.
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Excellent job done
SQL/SSRS/ETL Programmer (Former Employee) –  Chicago, ILMay 1, 2013
Got good Job experience with team work and i enjoyed a lot here with employees.
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Challenging and fun
Project Manager, Professional Services (Former Employee) –  Hartland, WISeptember 26, 2012
I found that I was always able to depend on coworkers and management for support in difficult project situations and everyone assisited in mitigating risks that were identified during deployment.

The company went thru many changes but customer needs continued to be met.

I enjoyed working at Merge Healthcare, it is and was, a challenging environement where I learned something new every day and at the same time, it was fun.
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Great cardiology sales team.
REGIONAL SALES MANAGER - CARDIOLOGY (Former Employee) –  Fraser, COAugust 23, 2012
Typical day requires responding to 50-70 emails, planning travel 4 weeks out for customer meetings, coordinating product demonstrations, and keeping SalesForce up to date. I have expanded my PACS knowledge base learning about Cloud based technology and how this will impact the workflow of how images are reviewed and distributed for the next five years. In my 6 years at this organization I have had 7 regional VPs of sales, and none of them understand cardiology, so it can make it very challenging to discuss customer and product issues.
Pros
technology is fairly well received in the marketplace.
Cons
merge has acquired 9 companies in the past 16 months, they do not understand how to run a cardiology division, and yet they have made the quota 300% greater than their core buinsess of radiology technology.
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rewarding and challening position
Technical Support Analyst (Current Employee) –  Hartland, WIJune 11, 2012
-took support phone calls related to healthcare IT
-did preventative maintenance & upgrades on customer servers
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