Merkle's current business model and management has some big issues that have led to high turnover rate.
Pros: work hour flexibility, chance of telecommute, fast learning environment, visa sponsorship, good hr
Cons: unreasonable expectations for employees, poor project planning, too much politics in projects, unreasonable work shift to offshore
Merkle is a good place for new graduates who are eager to learn, don’t mind working long hours and also need visa sponsorship.
Merkle used to be good with promoting employees based on performance but this process has slowed down.
Merkle's HR has been the best I've seen in terms of benefits explanation and visa sponsoring.
Merkle allows high performance employees to work from home. Also, dependent on the manager, there could be a lot of work hour flexibility.
Merkle's management team does not think in employee's shoes and all they care about is getting work done. Hence they tend to throw out expectations that are too aggressive or even unrealistic and they push employees too hard that could very well frustrate employees.
Merkle is very aggressive with selling. However, due to lack of evaluation of challenges of projects by the sales team, it usually ends up with terrible project planning such as unreasonable expectations and timelines. This in turns leads to tremendous pressure on the analytics team who does the actual work. This issue is particularly severe with big innovative projects. As a result, keeping pushing back deadlines with the clients is common. In the mean time, there is a lot of politics among the teams which is definitely not good for projects that are already struggling.
Merkle has been trying to heavily outsource advanced analytics jobs to offshore to contain cost. However, due to shortage of exceptional offshore employees caused by low pay, the offshore team needs a lot of supervision from the US team. As a result, a lot of US employees have to constantly work closely with the offshore team outside regular work hours, i.e. either very early in the morning or late at night. This has burned out and driven away a lot of excellent employees. Therefore, Merke is definitely lot an ideal place for people who want to have normal family life.