Billing and Customer Support, New Hope, MN - February 21, 2016
This company provides durable medical equipment to patients for personal home use via call center environment as well as walk-in retail locations. Wide variety of duties with ability to move positions within the company. I was involved in almost every department during my 10 years. Most work well as a team with a uniform goal of helping the customer. Process works as an assembly line allowing employees to develop specific areas of expertise while also being knowledgeable and able to accomplish duties in other areas as needed. I learned a lot about Medicare, Medicaid and commercial insurance practices and coverage as well as authorization for service processes. Constant change is inevitable in this business in the effort to keep with ever changing Medicare and healthcare guidelines.