Great Name, but unorganized
Client Service Consultant (Former Employee) – Tulsa, OK – October 10, 2017
Although I learned about employer provided benefits. You could tell that management was tired of their job. They did provide a sufficient training on the important need-to-know details about the product. Lord forbid that you need help. My manager intentionally left me out of the daily update email chains. Then would act like she didn't know what I was talking about when I would inquire about something that was passed on to me. I eventually would have one of my team members forward me any of the emails that she received so that I could stay up to date with the changes.
I've worked customer service call centers for years. I worked assignments through several temp agencies before. But, I have never been treated to feel like I was temporary. Initially, I was excited to be working for Metlife, but I resigned at the 90 days of the assignment. Granted, no one is perfect, but the permanent employees of Metlife. They misled and used many of the temps and treated them with no respect because they NEEDED that job.
If someone comes into work everyday, on time, and put their best effort into helping their clients, they should be made to feel like they are not apart of something.
Like I told my supervisor when I left. I was looking for a job before I got this one. Metlife doesn't make me. Metlife won't break me.
Meeting new people, helping clients
management, strict adherence to call analytics---not customer service