Host(ess)/Restaurant Floor Supervisor- Toll House Hotel
MetWest Terra Hospitality - Los Gatos, CA

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With an outstanding location in downtown Los Gatos and impressive accommodations, the Toll House Hotel is a fantastic choice for business and leisure guests seeking the sophistication of a small-town retreat while visiting Silicon Valley. The Toll House, a MetWest Terra Hospitality hotel, is looking for a guest-oriented, friendly professional to join our team.

Summary
The host(ess)/Floor Supervisor is responsible for providing a friendly and gracious initial contact for restaurant guests and providing direction upon approaching the host stand. In addition to this, host(ess)/Floor Supervisor will assist the Food and Beverage Manager on the supervision of the staff.

Responsibilities

  • Greet all guests in a friendly and courteous manner.
  • Maintain a friendly, cheerful and courteous demeanor at all times.
  • Escort guests to tables and assist in seating and ensuring hotel/restaurant standards of service are met.
  • Control the flow of the restaurant and ensure that all seating requests are met.
  • Communicate with other employees to ensure that guests' needs are met.
  • Anticipate the guest's needs and personalize service by using the guest's name when known.
  • Handle guest's special requests.
  • Take reservations and maintain reservation book.
  • Assist in preparing restaurant for service and maintain the cleanliness of the restaurant at all times.
  • Assist with preparing and delivering coffee and other food and beverages, as appropriate, to guests.
  • Answer the phone in a timely manner.
  • Monitor reservations, VIPs and Special Guests, communicate information to all parties involved when servicing the guest.
  • Ensure that menus are accurate, clean and free of rips and/or stains.
  • Support other areas of the restaurant as necessary.
  • Ensure that the music and lighting levels are appropriate for the meal period.
  • Thank guests and inviting them to return again.

Supervisory Role

  • Ensure that all processes and procedures are followed in the absence of other management staff.
  • Handle customer concerns to be possible satisfaction of the customer.
  • Demonstrate and promote guest satisfaction as a core company value.
  • Model ways to delight guests and employees to deliver and excellent guest experience.
  • Ensure clean restaurant, serve high quality food, and show genuine concern for guests.
  • Inspect restaurant and bar for neatness and cleanliness.
  • Assist Food & Beverage Manager in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
  • Assist Food and Beverage Manager with financial reports.

Minimum Requirements
-Must be able to work flexible shifts and schedules, including weekends and some holidays.
-Must work well with or without direct supervision.
-Must be neat and well groomed at all times.
-Needs to be flexible, self-motivated, and positive and have a professional attitude towards guests, co-workers and management.
-Must be able to perform all related duties as assigned.

Language Skills
-Ability to effectively communicate in English.

Physical Requirements
-Must be able to carry heavy items, up to 25 pounds, and to be on your feet several hours during the day.
-Frequent and occasional need to perform the following activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing.
-Constant need to perform the following physical activities: grasping, turning, finger dexterity.
-Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms' reach.
-Hearing requirements: Frequently speak on telephone and/or two-way radio, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment.

Certificates, Licenses, Registration
-Alcohol Awareness and California Food Handlers Certificate

The company offers a wide variety of benefits including health, dental, vision, Flex time, 401 (k) and more.

Qualified candidates are invited to submit your resumes to this posting.

EEO/AA/M/F/D/V

MetWest Terra conducts post offer background/drug screening.


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