Frontline Metra Station Services Supervisor
COMMUNICATIONS/CUSTOMER SERVICE SUPERVISOR (Current Employee) – Chicago, IL – January 24, 2014
Managed various Metra stations oversaw operations, reported train locations to GPS. Responsible for reporting to upper management on various passenger issues, service disruptions and supervised ticket office operations and emergency issues. I worked various hours but mostly 3rd shift (4pm to 1am). I learned a great deal about train operations, rules and regulations. Trained in customer service, drug testing and observation of employees. I worked closely with upper management, CEO, train master and yard master. My co-workers included Metra GPS, Communications Supervisors, District Supervisors and Ticket Office staff, Metra Police and Amtrak staff. The hardest part about my job was dealing with drunk, unruly and irate passengers. The most enjoyable part of my Job was assisting the many passengers that came through our various stations and being a representative of Metra and of Chicago for the various tourists that would come through,
great pay and benefits.
lack of upward mobility.