Mortgage Administrator (Former Employee), Chelsea, MA – April 24, 2014
Pros: reliable and responsible co-workers, long lunch breaks
On a daily basis at Metro Credit Union, I review loan applications, review first mortgage and second mortgage home equity loans, and data entry. I have learned different loan products and complying requirements. I enjoy working with my co-workers and everyone is very friendly and a pleasure to work with. We work as a team and this gets the job done – more... in a timely manner. – less
Mortgage Administrator (Former Employee), Chelsea – March 10, 2014
Responsibility, Fully and accurately follows the Completeness Reviewer's Written procedures for each loan file. Demonstrateds the ability to maintain the required turn time on all loan files. Has knowledge and understanding of the compliance requirements within each loan file including to RESPA, TILA HMDA, etc. Take initiative to find resolutions on – more... loan files in order to maintain process flow turn times, service, quality and compliance. Demonstrates the willingness to learn and grow in an effort to assist in recommendations in effiencies of process flow within the job. Handle customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problem, understands company products and services, maintains pleasant and professional image. – less
Senior Branch Sales and Service Representative (Former Employee), Lawrence, MA – April 14, 2013
My responsibilities where primarily building rapport with our members and answering any questions they had and assisting them in their banking needs. Opening of accounts and inputting loan information was also part of my daily duties.