Pros: excellent pay, opportunity for advancement, challenging sales and amazing incentives.
Cons: understaffed, not allowed to go to school or work another job, negativity from corporate, poor job security.
A day at work involved opening the store, checking and responding to emails from corporate, developing sales strategies, performing sales presentations, selling products, training and reviewing employees, monitoring inventory and store volume. At the end of the night i would use our citrix system to verify all transactions and orders were processed – more... correctly, batch out, file paperwork and close the store.
I learned how to be highly successful in sales in a retail environment. Additionally i learned how to manage, advise, praise, and discipline employees. I learned how to relate features and benefits of our products to the customer and various closing techniques.
My manager was the district manager of the Rochester region and vice president of sales. Both of which made the job very rewarding and enjoyable.
My coworkers were my assistant and managers from other stores. Most were helpful and easy to get a long with, while many often came to me for help and advice. There were a small few who were consistently unpleasant.
The hardest part of the job was dealing with highly upset customers whom were expecting a warranty replacement and we either denied or not patient enough for the process to come to a conclusion. As store manager i would get bombarded with calls, threats, etc. The reason why it was so difficult was due to the fact that warranty replacement was not my decision, jurisdiction or ability to influence. It was a corporate matter. Getting a hold of the corporate manager who handled these claims was hard enough.
The most enjoyable part of the job for me was having the responsibility of running my own store and showing everyone just how well i can perform. My comparable sales numbers were always excellent and getting emails and calls from the CEO, VP of sales, my regional manager and other store managers congratulating me always made me feel great. – less