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Metro Mattress
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8 reviews

Metro Mattress Employer Reviews

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overall very good work enviroment
Store Manager/Sales Representative (Former Employee), Syracuse, NYOctober 18, 2013
Pros: good pay, you work you get paid
Cons: long hours, every weekend
Very good management, good pay. I enjoyed the game of selling.
some of the travel was a pain but overall it was a very good job.
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Slow paced with lots of "down time".
Retail Sales Manager (Current Employee), Rochester, NYSeptember 14, 2013
Pros: earnings, advancement opportunity.
Cons: healthcare, schedule, time off.
Overall it’s an easy company to work for, with a large amount of down-time waiting and waiting
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keep nlooking unless you are desperate and then still keep looking
Store Manager (Former Employee), Buffalo, NYFebruary 13, 2013
one of the worst companies I have ever worked for. Poor training, terrible egocentric management, like a revolving door for employees, most employees take the job while looking for another one
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Slow work environment.
Salesman (Former Employee), Buffalo, NYFebruary 10, 2013
Pros: easy going job, no limits on pay.
Cons: it can be busy one week, dead slow the next week.
Most of the day is spent waiting for customers; and while it might be nice to just read a book on the down time it eventually gets really boring. Once you're promoted to assistant, or manager, there are days where you are in the store by yourself for 11 hours.

I learned a lot when it comes to sales experience, but I haven't been able to practice too – more... much because we might only see 1-3 customers on an average day.

Upper management just sends down emails of sales goals, and often we are not recognized when we do well.

The hardest part of the job is trying to get someone to buy when they are bent on shopping around to all the different stores.

The most enjoyable part of the job is the in store staff; they're pretty nice to work with. Also, the satisfaction of knowing that when someone does buy a new mattress that they will be sleeping better. – less
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Excellent company to quickly excel and broaden your horizons, provided you have the skill.
Store Manager (Former Employee), Rochester, NYJuly 25, 2012
Pros: excellent bonus incentives and commissions, helpful managament.
Cons: long shifts, up to 11 hours. calling in sick is next to impossible if it's your store.
A typical day at work as a store manager consisted of greeting customers, demonstrating product knowledge, making the sale, completing all documents, paperwork, transactions and handling store emails to and from corporate and warehouse personnel.

I learned a great deal from my co-workers, manager and senior management especially. Not only did I learn – more... how mattresses work literally from top to bottom, but also how to be a better in sales and how to successfully manage, train and develop others using your accumulated knowledge.

I reported directly to the Regional manager of the Rochester Market, and occassionally the VP of Sales as well. Both were extremely flexible, knowledgable, intelligent and helpful.

Some co-workers were more helpful than others, some became good friends while others I hardly spoke to. Many senior members will go out of their way to congratulate you on performance and advancements.

The most difficult part of the job would have been having to unfortunately deal with being short staffed and working nearly twice a full time schedule.

I thoroughly enjoyed seeing my success in the form of figures, bonuses, company wide emails and always feeling great about yourself while watching your store's volume grow in addition to those you trained and worked with become successful. – less
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Great Company
Customer Service Positions (Former Employee), Liverpool, NYJuly 1, 2012
Pros: benefits
Cons: long hours @ times
Overtime as needed, great managment. They worked with their employees
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excellent experience
Store Manager (Former Employee), Rochester, NYJune 29, 2012
Pros: excellent pay, opportunity for advancement, challenging sales and amazing incentives.
Cons: understaffed, not allowed to go to school or work another job, negativity from corporate, poor job security.
A day at work involved opening the store, checking and responding to emails from corporate, developing sales strategies, performing sales presentations, selling products, training and reviewing employees, monitoring inventory and store volume. At the end of the night i would use our citrix system to verify all transactions and orders were processed – more... correctly, batch out, file paperwork and close the store.

I learned how to be highly successful in sales in a retail environment. Additionally i learned how to manage, advise, praise, and discipline employees. I learned how to relate features and benefits of our products to the customer and various closing techniques.

My manager was the district manager of the Rochester region and vice president of sales. Both of which made the job very rewarding and enjoyable.

My coworkers were my assistant and managers from other stores. Most were helpful and easy to get a long with, while many often came to me for help and advice. There were a small few who were consistently unpleasant.

The hardest part of the job was dealing with highly upset customers whom were expecting a warranty replacement and we either denied or not patient enough for the process to come to a conclusion. As store manager i would get bombarded with calls, threats, etc. The reason why it was so difficult was due to the fact that warranty replacement was not my decision, jurisdiction or ability to influence. It was a corporate matter. Getting a hold of the corporate manager who handled these claims was hard enough.

The most enjoyable part of the job for me was having the responsibility of running my own store and showing everyone just how well i can perform. My comparable sales numbers were always excellent and getting emails and calls from the CEO, VP of sales, my regional manager and other store managers congratulating me always made me feel great. – less