Worked alone, but had great backup support from home office.
block operator agent (Former Employee) – New York, NY – May 5, 2014
Worked rotating shifts, anywhere along the New Haven line to New York. Opened station , prepared work materials for sale and signals for train traffic. Hardest part of job was walking dark tunnels alone to secure station. Most enjoyable part was greeting familiar faces of commuters.
getting through day without any malfunctioning signals or train mishaps
scrapping ice off frozen ground signals, getting to station through extreme weather conditions.
Network Support Analyst (Current Employee) – New York, NY – December 9, 2013
Metro North has been a good workplace for me. I have been able to use my technical skills working on new projects. I am involved in the upgrading of hardware and also troubleshooting user issues. These can include everything from network related issues to network administrative issues. We are also provided with training to improve our skill set. My co-workers are nice to work with. I often work with them on projects in a team environment and also in individual situations.
ride metro-north railroad free of charge, good medical benifits
Conductor (Current Employee) – New Haven, CT – March 27, 2013
Train preparation for service, revenue collection, customer service inquiries. Learn the ins and outs of commuter train operations. Management is minimal as long as standards are maintained. The hardest part is showing up. The job offers a lot of opportunities for varying shifts and locations and good pay.
Customer Service Rep (Former Employee) – North White Plains, NY – October 17, 2012
Would come in and take phone calls giving out fares and schedules. Learned about the different metro north lines, stops, and fares. Management had a lot of favoritism. Learning new updates that could happen at every second. Helping people.
Political incompetence and greed rises to the top.
Conductor/ Manager - Training Department (Former Employee) – New York, NY – June 9, 2012
As a recent retiree of Metro-North Railroad, and one of the first female conductors hired in its and Conrail's history, I have experienced the best and the worst this company has to offer. My days were long (both in the management and the crafts) with job quality (hours, days off, accommodations, ability to earn) growing - only to plummet again. But I have retired with a wonderful pension that enables me never to have to work again - if I don't want to. My co-workers on the operations level were some of the best in the world; management, unfortunately, has become, unfortunately, a black hole of political hacks. If people want a mindless yet well paying job and are willing to follow rules blindly - whether appropriate or not - then this is the job for them. I do warn however that unless a candidate has a political connection (think management person) it will be a very difficult job to get.
bullying, unskilled management; poor union representation