Dispatcher/Team Lead (Former Employee) – West Haven, CT – June 14, 2017
CSRing is ok, but seeing all of the dispatchers, I have seen them be called in the office for one passenger calling in a complaint for being 12 minutes late, while the company deals with 4000 to 5000+ passengers a day. Would not recommend working here at all. Is a revolving door of employees
Executive Assistant / HR Ad-Min (Former Employee) – West Haven, CT – February 3, 2017
Working here was tough due to the constant scrutiny from upper management. No one was trusted in the building which lead to poor woking environment. Employees were constantly be written up instead of being trained properly.
Dispatcher/Supervisor (Former Employee) – Denver, CO – August 30, 2016
The communication manager is the most disgusting person to work with she has the worst attitude, bad temper, makes the work enviorment hostel she is unpleasant. She will get you in trouble and will act the victim to upper management so they terminated you. She makes you feel like she is doing you a favor for having you thier instead of working with you I have lost many of my former employees do to he manipulation to upper management.
Dispatcher/Customer Service (Former Employee) – 5909 e 38th ave Denver co – August 9, 2016
I work for metro taxi for about six months. Metro is a nice job the people that works here are really nice. I really enjoy working here. I work here as a dispatcher. I work from 11pm to 7am. This was a really ruff grave shift. I help people to get their taxi on time. I haded a good customer services because I know Spanish. They where a lot of customers that needed someone who will help them and understand them. This one was my advantage. Love working as a dispatcher.
Taxi Driver (Former Employee) – Waukegan, IL – April 3, 2016
This is the type of job I would recommend for anyone who likes to drive. I learned a lot about the Taxi business (i.e. how to take fares, leasing affairs,airport pickup and drop offs, and locations in the state). Management worked to help out new drivers and older drivers as well, to keep us rolling. I had a lot of fun with my co-workers and their families. The hardest part of the job was the downtime (i.e. when we were slow, vehicle repairs, and wait times for pickups). The best part of the job was building clientele, and establishing new relationships with new and interesting people.
Customer Service Representative (Current Employee) – 65 Industry Way, West Haven, CT – January 6, 2016
This company monitors everything you say and do - everything but the bathrooms are monitored. This is very uncomfortable. You are given a "record of discussion" every time you make an error. That is very discouraging for a new employee. We never hear about our strengths, only our weaknesses. While I love interacting with customers over the phone, am so afraid of making a mistake that I cannot effectively do my job. I have no set schedule and the benefits are substandard. There is no right way or wrong way to do the job, only their way. I understand that this is the nature of the call center, but it would be nice if the employer would trust their employees a little more to do the job they are hired for.
Dispatcher (Former Employee) – West Haven, CT – November 22, 2015
A typical day was dispatching Taxi for four different states . Provide medical rides download medical trips and assigned them to drivers. Oversee the call center with a crew anywhere from 4 to 8 people. Management was not supportive of employees. They Made employees feel unappreciated and over worked. The Hardest part of the job. was not being able to provide the customers with a ride in a timely manner
Great empolyees. interacting with different drivers in different states. On a daily basis
management makes you feel unappreciated. Over worked under paid