Contact Center Agent (Former Employee), Las Vegas, NV – October 14, 2014
Pros: breakroom, visits from performers
Cons: benefits, qa checks and adherence
Working for MGM Resorts International Contact Center was a different experience. It was fun and entertaining during the first two weeks of training, but when you were on your own, things changed. Although, I know that they are a four star and five star rated company, they expected a lot of their employees and did not compensate very much. The great – more... thing that they offered was a wonderful breakroom with a Company Kitchen and beverages of all sorts, Early Outs if business was slow, and frequent visit from from the stage performers from the MGM property shows on the strip. The hardest part of the position was the constant QA checks and their high standards for adherence. Not that I personally had a problem, but they didn't want to change your personality but in turn they wanted to change your personality. They also did not offer benefit packages for employees that worked under 32 hours and you had to wait for 6 months before you were considered for benefits as long as you had averaged 32 hours per week in a quarter. – less
the mirage las vegas banquet department is not what used to be.
Ex Banquet Food Server (Former Employee), Las Vegas – August 11, 2014
In the last 6 year notting is getting better, is going from better to worst. Staring with the Director of Banquet, is not focus on The Banquet Deparmet, is every where in the hotel, but not in banquets, the Captain non of then have a comen sense of anythink, one is a fat guy how always is setting in from of the computer taking care of his own business – more... not thing to do with banquet, he don't have any idea of banquets, be he is been protected by The Director of Banquet, no one care about any one in the banquet department except for the kiss @# waiter. That the new generation of management are distroing the good reputation of one of the best casinos in Las Vegas.... – less
Casino Services Representative (Current Employee), Las Vegas, NV – July 17, 2014
Pros: exceptional experience
I work in the Front Office Department at the Bellagio Resort and Casino from 3pm-11pm full time. I typically start my day by checking my emails, assigning suites for the current day arrivals and then produce an inventory count that allows management to see which room types are over/under sold. Then, I will run reports viewing spreadsheets with reservations – more... that are supposed to be departing but the guest has not come to check out. I research these rooms through out the day with housekeeping and then make the decision to extend or check out the room. While doing the previous task, I receive messages from the Casino Marketing Department and revise their guest's reservations or bills to reflect the casino host's demands for the player. I keep in close contact with Casino Marketing throughout the day, making sure their guest's are properly taken care of and receiving the benefits of their casino play. The Front Desk Agents will call me to switch their pre-assigned if dirty, with a clean one or see if they can upsell their guest's reservation. One of the hardest parts of my job is to problem solve on the spot. I also speak with Housekeeping, Engineering, Hotel Management, Casino Marketing and VIP Services throughout the day so there is a lot of multi-tasking that must be done correctly. – less
Designer (Former Employee), Las Vegas, NV – July 3, 2014
Pros: the only positve part was that i did enjoy some of my former colleagues.
I came into this position with high hopes and full of ambition. At first I was praised beyond belief and then overnight everything changed. This is not a place where professionalism is key. They sold the atmosphere as a 'team', only to micromanage and make you do the work of your own manager. There was little to no communication from the management – more... down, but you were expected to know what they want. It is a hostile work environment where mean girls with mediocre skills prevail. There are regular outbursts and continuous negativity. They will find a way to bring you down, despite how much they tell you how well you are doing. To be allowed to attend a meeting relevant to your job is considered a "privilege." This was a very dissapointing experience and I would NEVER recommend this position to anyone that has a mind of their own and a truly professional demeanor. It will not be appreciated.
Out of 10 employees in office, 8 of which are managers. Rampant power trips and personal complexes. They do not respect Designers. They spoke ill of ALL of their previous employees, making fun of them publicly and personally. Even going so far as to write names on a whiteboard with descriptions such as "lazy", "looser", "druggie," etc. – less
CAGE CASHIER (Former Employee), Bellagio and Mirage – May 16, 2014
Pros: free lunches, good pay, great healthcare benefits
Cons: environment was becoming increasingly hostile, and unfriendly among co-workers, and workers from other departments.
Customer service/cashing chips and checks/title 31/ez-pay tickets/atm transactions. Learned a great deal of computer skills and interacting with customers and co-workers. Hardest part of the job is staying focused on all of the different aspects of the job at the same time and dealing with unhappy customers. Best part of the job was getting to interact – more... with positive and happy people. Receiving a compliment on your job performance, attitude or ability to enhance someone experience at the property. – less
Part Time security (Current Employee), Las Vegas, NV – May 14, 2014
Pros: free meals, free uniforms and upkeep
Cons: uncaring management, least compensation for doing the most work
Working in Security you will not be experiencing the luxury atmosphere illusion this place radiates for outsiders. You will be dealing with the dirty underbelly of the beast that includes many fights in which you may be physically injured, as well as dealing with a whole host of other nasty situations that the general public never sees. And for having – more... to deal with all this plus assist in all support functions of the Casino Gaming floor you will be a non-union, part time employee working over 40 hours in which you will receive NO Benefits and be paid the least of any employees in the place. Thats right, you will be doing the brunt of all the work and paid the least amount. (The Janitorial new hires begin at $2.50 more per hour than Security new hires and they are supported by the Union and not subject to the dysfunctional treatment by management) Meanwhile you will be subjected to a shift management team that has been there for numerous years and is very close to upper management in both Security and Human Resources and any abuses you may suffer will fall on deaf ears.Upper management will support lower management over the common worker even if management is proven to be 100% in the wrong. And Despite the companies philosophy that you will hear over and over as a new hire in orientation, this all goes out the window in practice and you will be treated like a robot and worked accordingly without any regards to your personal situation or needs. Management is there to control you and they will "throw you under the bus" in a second and not stand behind you in anyway shape or form if put on the spot. You are a number in a machine and Management is oblivious, clueless and uncaring in the way they undermine themselves against employees. As a direct result of this you have a very disgruntled work force, many who have several years working there and are stuck and are just there to collect a check and leave the dirty work to gullible new hires full of spirit. They will ignore situations and walk the other way. The company also preaches daily about "Customer service" and in reality you may be written up for going out of your way to help a guest. For the most part your Security Co-workers are a good bunch as everybody is basically in the same boat as each other pitted in a undesirable situation Vs Management. Other departments employees seem over worked But very happy in working conditions and compensation and are a pleasure to work with. Its fairly easy to be hired into Security and a lot of people use it as a stepping stone and do 6 months at which point you are eligible to transfer to another property and/or department and instantly make more money. At the same time Management knows this and they have on numerous occasions written up employees who they know want to transfer which makes them ineligible to transfer out for another 6 months. This is the despicable type of management atmosphere you will be dealing with on a daily basis. They are not there to nurture you or your career in any way but are there to squeeze as much out of you as possible and discard you like garbage to be used again the following day. The hardest part of the job is by far dealing with the deflating and uncaring management team while the best part of the job is helping tourist from all parts of the world. Overall I'd say avoid this place and save yourself the aggravation. – less
Information Security Compliance Analyst (Former Employee), Las Vegas, NV – April 12, 2014
Pros: benefits (healthcare, entertainment, and partner relationships)
Cons: be very cognizant of your management structure
I worked for MGMRI for over 6 years. I have to say that I learned many things while there. I learned the insides of the gaming industry in a way that came naturally to me and I was always encouraged to learn as much as possible. I was caught in an unfortunate situation where the ideas of how my department was going to be run was changing.
The company – more... has excellent benefits, but the actual take home pay is less than what is offered by competitors. That is somewhat mollified by the opportunities available to learn and expand in skills and talent, which opens you up for higher positions with better pay.
The perks of working for any department or company under the MGMRI umbrella can certainly outweigh any downsides if the right decisions are made at the right moments in time. – less
Reservation Sales Agent (Former Employee), Las Vegas, NV – April 8, 2014
Pros: free meals, new modern office
Cons: we do not have sick time or vacation time
It was a fast paced job that was dynamic, constantly changing and getting new responsibilities sometimes daily. There was never a dull moment. You were on the phone from the minute you logged on until you logged off. Managers worked with you closely and you know where you stand. You did get a choice of free buffet each day or a $7 meal allowance. It – more... was difficult to get vacations, many times they were blacked out. – less
An established gaming organization with many properties and room for advancement.
Floor Supervisor (Former Employee), Las Vegas, NV – March 25, 2014
Pros: good benefits package, complimentary food and a great work place.
Cons: too restrictive in locations for employment.
Typical casino work environment, some strong leaders and some very good co-workers. A very good company to work for if you are trying to climb the ladder, as there are many properties and plenty of room for advancement.