Pros: breakroom, visits from performers
Cons: benefits, qa checks and adherence
Working for MGM Resorts International Contact Center was a different experience. It was fun and entertaining during the first two weeks of training, but when you were on your own, things changed. Although, I know that they are a four star and five star rated company, they expected a lot of their employees and did not compensate very much. The great thing that they offered was a wonderful breakroom with a Company Kitchen and beverages of all sorts, Early Outs if business was slow, and frequent visit from from the stage performers from the MGM property shows on the strip. The hardest part of the position was the constant QA checks and their high standards for adherence. Not that I personally had a problem, but they didn't want to change your personality but in turn they wanted to change your personality. They also did not offer benefit packages for employees that worked under 32 hours and you had to wait for 6 months before you were considered for benefits as long as you had averaged 32 hours per week in a quarter.