Pros: well remunerated position and being able to assist low-income families.
Cons: no cons. demands were well handled.
Day would normally start by answering queries/complaints from clients, providers, funders or State either in person or via telephone (i.e. termination of services, appeals, review of assessed fees, staff). Very likely, attend management meetings regarding regarding requests from the State or funder. When requried, provide quality assurance prior to monitoring of case files. Position taught how to multi-task in a fast-paced environment. Co-workers were all hands-on and assisted whenever the need arose. The hardest part long hours that work demanded. Solving clients´problems was the most enjoyable part of the job.