I was an end-user support technician for the MicroCenter stores and their in-house PC brand, PowerSpec. My typical day was taking incoming calls from customers needing help with software and hardware issues purchased at our stores (they could also call in for anything NOT purchased at the stores, but would have to pay for support). I would also occasionally go from technical calls to taking the direct incoming calls and "screening " them, setting up the ticket, taking payment information if needed. I was rated highly for customer service skills and the number of tickets I could handle. Management for the desk was great, the manager and director had both been with the company pretty much since it had been just one store. The co-workers all got along well. We were allowed to play a little while we were in-between calls, so we could play games on the systems while we waited. Unfortunately, the Dotcom bubble burst and they laid off about half of the help desk staff.
Good pay, great benefits and a relaxed atmosphere