Customer Service Representative (Current Employee), st louis – May 16, 2013
Pros: benefits, people
A typical day at work would be opening the store getting my department open for business, after that's done retrieve all web orders for that morning, when the store opens I start answering the phones transferring calls to the proper departments helping solve customer issues, stock the store impulse area make sure that it is ready for customer consumption. – more... What I learned is how to manage my time and make sure that everything that is due that day is done before close that night. My co-workers are close friends they are hard working and great people. The hardest part of my job would have to the lifting everything else I have come to like or get use to so its not as hard as it was before. the most enjoyable part of my job is the customers hands down.. – less
cashier (Former Employee), chicago, il – May 9, 2013
Pros: discounts on equipment
Cons: short breaks
Constant fights between cashiers and sales reps..only got promoted of u kissed managements behind.Customers were pretty nice. Nice place to work if your in high school as just something to do. Management was horrible at this location.
Customer Service Rep (Former Employee), Tustin – May 2, 2013
Pros: colleagues, discount
Cons: management, biases, unfair workplace
I worked there for many years. I stayed as long as I did because my coworkers were great people and I made many friends. Management however is terrible. It is very biased and they often dont know what they are doing. Many are too scared to talk to angry customers, leaving it to lower employees to get rid of them. This is without any advancement in benefits, – more... despite working overtime and handling problematic people often. Efforts to overwork are not appreciated, however if you leave the place a mess once, theyll email the rest of the company about it. I was able to be late often as they were lenient with me since I did do so much for them (theyll never admit it). If you are going to work here, always talk to HR about any unfairness in the way they treat other employees. HR will not help you, but this will help you with job security. THEY RARELY DO THEIR YEARLY REVIEWS. Despite always being asked (even by supervisors) how to do things in the service department, I had to force my last two (very small) raises, which needed the involvement of my entire department because we were short staffed and they also were still not getting compensated. A positive: If they want to make you leave, they will let you quit as opposed to firing you and use excuses they already knew about. This though is only to avoid having to pay unemployment. If you work as a cashier, are a good lackey, and cater to management, theyll buy you lunch. – less
Customer Service Rep (Former Employee), Mayfield Heights, OH – May 1, 2013
The hours were long and we were forced to take our lunches two and three hours into an 8 or 9 hour shift. There was no security physically in the store only security cameras. I will say that i learned clerical skilled from working for this company. The people who actually work for the company are the nicest people. I got along with everyone. Management – more... is not the best there. They did not take the safety of the employees when customers start altercations. Overall this was a temporary job that became stressful. – less
Sales Associate (Current Employee), Dallas, Tx – March 26, 2013
Extreme sales environment many others are not your friend, especially management. Management fails to deliver expectations. Typical day at work includes rude customers, and ruining nice clothing. Many chances to learn about today's upcoming electronics and computer technology.
Customer Service Representative (Current Employee), Saint Louis Park, MN – March 18, 2013
Pros: great work environment, they often buy us free food on busy weekends.
Cons: tons and tons of traffic to the store.
A Typical day at Micro Center is working with lots of customers, especially on weekends. Though, you really meet a lot of great customers too. I really like the management at Micro Center, they are a great group of people that honestly care about your advancement as an employee. The coworkers at Micro Center are a great group of people too! They range – more... from high school kids to seasoned salesmen. They all are hard working individuals that want their employer to be successful and to grow better as a team.
The most enjoyable part of my job for me is that I get the chance to work with customers that are a lot like me. Computer Nerds. It is very easy to strike up a conversation with them and that can generally make your day better. – less
Customer Service Representative (Former Employee), St louis park – March 14, 2013
I was a cashier, it was agreat experience beucase of my co workers. they made the computer store entertaining for all of us. we would have regular customers come in and know who they are and they knew who i was. It was very welcoming and touching!
Service/Apple Technician I (Current Employee), Madison Heights, MI – March 14, 2013
Pros: store discounts
Cons: dealing with unruly customers.
A typical work day consists of closing 8 work orders, 8 computer repairs minimum a day. I have learned to multitask better and speak with consumers. The management is very fair and helpful, always encouraging success. The co-workers are all techies and geeks, great people. The hardest part of the job is dealing with unruly customers who expect a unrealistic – more... fix time or try to get work done for free and complain to management or corporate management when they don't. The most enjoyable part of the job is the challenge of fixing both Macs and PCs daily. I love computers and enjoy repairing software and hardware. – less
warehouse associate (Former Employee), Columbus, DC – February 18, 2013
Pros: pizza, once a month plus cake
Cons: getting a pay raise is asking for a tooth removal.
Micro center DC is riddle with nepotism and cronism. Managment is inept and the place is run like a mom and dad pawn shop.Seldom annual reviews because they don't want to give pay raises and you have to beg literally to have one done. Favoritism rides high and good workers are not rewarded either on production output or even years of service. A good – more... mate worked for 8yrs without a raise and after asking for one, it took another 2yrs before he was given. And make no mistake he was a good worker. There is no structure for rewarding good employees and basically it is how well management likes you.
Some individuals in managment are nice on the outside but its a facade.Its a litmus test of High School grad running the DC facility.The panoramic managment approach is intellectually lacking. During the winter, the heater blower sometimes is deliberately shut off while workers freeze to death because managment is saving money while they warm up in their offices.
Subtle discriminations goes on anytime a position is open. its a waste of time to apply because they already know who they want for the position. – less
Your day consists of packing out, and helping customers. Your pay is $ 4.00 hour. They try to offset your pay with something they call merchandising pay, which brings your pay up to $ 7 an hour. Don't waste your time with the westbury store.
Cashier (Former Employee), tustin – November 7, 2012
Pros: people and customers
Cons: management, policy
I was a cashier and they're using 80's network! it was quite confusing but I got the hang of it. First 2 weeks was difficult, they don't teach you anything. They give you 4 hours of computer training and throw you on to shadow. The management favors a lot of people which is an civil right issue. I did learn a lot though, but on my own. I really did – more... love the people I worked with, everybody was so down to earth and smart! That was the only thing I liked about that place was the people. Micro Center has a terrible policies, they let people no call no show all the time and people can always be late without calling. And yet they let me go cause i smelled. That's not right! They're asking for a law suit... – less
Laptop computer restore, troubleshooting, upgrade, maintenance, and repairs
Certified Computer Technician (Former Employee), Marietta, GA – October 24, 2012
Provide Technical support to customers. Restore laptop, notebook, net-book, and desktop units to its original settings for resale. Perform software and hardware troubleshooting, maintenance, upgrade, and repairs on customer units.
Advertising Production Coordinator (Current Employee), Hilliard, OH – September 26, 2012
Pros: flexible scheduling, supportive environment
Cons: no opportunity for advancement
Micro Center home office cultivates a team environment within each department. My experience within the Advertising Department has been one of cooperation, respect and solid team work. All team members work together to meet deadlines under ever-changing circumstances. The immediate management offers some flexibility to accommodate home schedules, so – more... long as the flexibility is not abused and deadlines are met. I have been able to develop my team managerial and project coordination skills. My co-workers are definitely the most enjoyable part of the job. – less