MicroAutomation is a privately-held company and was founded in 1991 by the Lead Architect of IBM's CallPath product, Suresh Gursahaney. This technical expertise helped build the company's foundation and led to the creation of our innovative, award-winning products and services. Through the years, MicroAutomation has assembled an expert team that has extensive experience in the telephony, software and call center industries.
Today, MicroAutomation is a leading provider of call center solutions that focus on enhancing the caller experience. Our solutions have a proven record of providing the following benefits:
Improved customer satisfaction levels
Increased live agent utilization
Reduced operating costs
Proven return on investment
Millions of people throughout North America and the United Kingdom experience superior service and more efficient calls powered by MicroAutomation technology. MicroAutomation is headquartered in Manassas, VA, with employees stationed throughout the entire United States. – less–ZoomInfo