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MICROS Retail
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7 reviews

MICROS Retail Employee Reviews

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Dynamic environment with an established industry leader
Team member (Former Employee), Solon, OHJanuary 20, 2014
Pros: global firm, brand name clients, fun colleagues
The position of the company is solid in the retail technology sector.

Retail corporate customers consistently expressed frustration and disappointment with Micros' executives over-promising and under-delivering. As a result, teams were consistently driven to deliver quickly, often sacrificing quality.

Every company has its challenges, just know that this one involves a lot of client "crisis" situations involving overtime and stressful meetings -- which could have been prevented if more time/budget were slated for proper SDLC processes and QA in a distributed environment.
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Great company!
Support Analyst (Former Employee), Weehawken, NJMay 6, 2013
Great company! The entire team is phenominal!

Great company! The entire team is phenominal!
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Typical Day At Work
Support Center Analyst (Current Employee), Weehawken, NJApril 2, 2013
A typical day at work includes answering telephones and emails. One of the most enjoyable parts of my job is solving a customers problem and/or helping them reach the person/department that can do that. Many times I have dealt with stressed customers and helping them find a resolution was one of the most rewarding moments at my job.
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Point of Sale Systems
Level 1 Technician (Former Employee), Solon, OHMarch 5, 2013
Call center atmosphere. Answered multiple line system. Helped callers with software and hardware problems with point of sale systems.
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A very calm quite environment.
Customer Service Representative (Former Employee), Solon, OHMay 17, 2012
Pros: good pay.
Cons: only seasonal.
A typical work day involved answering distress calls from retailers concerning their retail systems and troubleshooting the issues.
I learned how the retail systems worked. Management was available for support throughout the workday.
My co-workers were very knowledgeable and helpful.
The hardest part of the job was getting use to working 2nd shift.
The most enjoyable part of the job was being able to help people in a time of crisis.